Customer Service Quality Assurance
Resume:
Natasha Velarde
HOUSEKEEPING SUPERVISOR - MEGA MAIDS
Grantsville, UT 84029
************@*****.***
Attentive Customer Service Representative with over 10 years achieving Customer service satisfaction and Customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. Highly organized and efficient in a fast-paced environments. Demonstrated ability to build trusting relationships. Ability to think critically, solve problems, and deliver excellent customer service. Self-motivated with exceptional communication and computer abilities. Authorized to work in the US for any employer
Work Experience
HOUSEKEEPING SUPERVISOR
MEGA MAIDS
2010 to Present
• Increased customer service ratings through personable service.
• Provided services efficiently and with high level of accuracy.
• Provided excellent cleaning service while operating in a fast-paced environment with multiple interruptions.
• Coordinated residential property operations and prepared homes for clients. INCOMING CALLS SALES REP
OCCURRENCE
2008 to 2010
• Educated customers on product and service details and information.
• Maintained user account data by initiating account access and establishing in database.
• Answered customer questions regarding merchandise and pricing.
• Helped drive sales goals and achieve monthly quotas.
• Completed all point of sale opening and closing procedures.
• Answered multiple calls per day, addressing customer inquiries, solving problems and providing new product
information.
CUSTOMER SERVICE ASSISTANT MANAGER
ALBERSTONS
2005 to 2008
• Directed training of new team members and monitored each to promote productivity, accuracy and friendly service.
• Researched complex problems and resolved issues in a timely manner.
• Responded to customer requests with friendly, knowledgeable service and support.
• Directed calls to appropriate individuals and departments.
• Processed cash and credit payments, as well as cash checking and money orders rapidly and accurately.
• Maintained cleanliness and presentation of stock room, production floor, & checkout desk.
• Priced merchandise, stocked shelves and took inventory of merchandise.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Hired, Trained, and made daily schedules for all new cashiers for the Customer Service Department.
• Oversaw and maintained daily productions were done in a efficient and professional manne r. Education
HIGH SCHOOL DIPLOMA
BLUE PEAK HIGH SCHOOL
2005
Skills
Housekeeping Supervisor, Microsoft Office (6 years) Additional Information
• SKILLS
• Creative problem solver
• Data entry
• Quick learner
• Exceptional communication skills
• Strong client relations
• Quality assurance and control
• MS Windows proficient
• Complaint resolution
• Multi-line phone talent
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