CURRICULUM VITAE

Full Names

Grace Sashi Bobo

Nationality

Zambian

Contact Details

Cell: +260-***-***-*** or +260-***-***-***

Email: admdtk@r.postjobfree.com

PERSONAL ATTRIBUTES

I am a person with a passion for adding value to the people I interact with, a person of high integrity, hardworking, a team player, result oriented with very good interpersonal and communication skills. I have worked in departments such as customer care service, sales, marketing, advertising, administration, human resource, project planning as well as operational environments in various organizations.

I have contributed to staff development as a trainer of staff in customer service, frontline staff etiquette, product knowledge and systems training. I have always ensured that all my subordinates are well trained and kept up to date to enhance institutional goals in order to retain a leading slot on the market. I also aspire to become the best in setting the course and direction for my subordinates.

Professional Experience

Business Development Manager February 2018 to- March 2020

St John Paul II Orthopaedic Mission Hospital.

Key responsibilities: As a sales lead, my main responsibility was to develop the business side of the hospital by identifying business opportunities and building long term relationships with prospects.

Find potential business partners, follow up on new business and set up meetings

Pitch business plans to would be investors

Raise funds for new projects

Write reports and proposals

Sales Manager December 2015 to June 2016

Verino Agro Industries.

Key responsibilities: As Sales Manager in charge of the Northern Region, my primary role was to grow

the business by maintaining and increasing sales and to ensure that the brands; Country Choice Chicken and Eureka are leading and seizing the greater segment of the market.

Establishing, maintaining and expanding customer base

Setting sales targets for individual representatives

Monitoring the sales team's performance and motivating them to reach targets

Collecting customer feedback and market research

Keeping up to date with products and competitors

Area Manager September 2012 - to October 2014

Allied Mobile Communications

Key responsibilities: As Area Manager, Central Region, my primary role was to ensure that the products and services of our client, Airtel Zambia, in the five Airtel retail branches under my supervision remained the best in terms

of provision of telecommunication goods and services.

Supporting the Retail Operations and the Human Resources Divisions with key activities such as auditing the store, staff and processes, along with the implementation and training of value added services.

Carrying out operational checks each day to follow up on staff activities, ensure connectivity and power are sufficient and daily communications have been received.

Arranging weekly discussions with Team Leaders/Store Managers to assess the performance of each store as well as determine any immediate challenges and together with the team work on solutions.

Completing weekly audit reports for each store.

Business Development Manager July 2009 - Oct 2011

Radio Icengelo, Kitwe

To market various products of the radio station and ensure financial sustainability and growth. I established the marketing department at the institution and formulated the Marketing Manual for the department.

Performing all sales and marketing duties

Processing advertisements and other commercials for broadcast

Training and supervising Sales Officers and commissioned sales representatives

Area Retail Sales Manager January 2004 - July 2007

Carpe Diem (MTN Connect Store), Copperbelt Region

Supervising, planning and coordinating the day-to-day activities and operations of all MTN Connect Stores on the Copperbelt Province of Zambia

Monitoring stock levels and distributing stocks to all Connect Stores.

Management of staff (supervisors and Retail Sales Assistants) on the Copperbelt and instilling first level disciplinary procedures.

Preparation of daily/weekly/monthly/annual reports

Supervisor May 2002 - January 2004

Telecel Zambia Limited, Chingola

Opened and was in charge of all sales, customer care and management of the Chingola Teleshop.

Supervising, planning and coordinating the day-to-day activities of operations of the Teleshop.

Monitoring stock levels within the store.

Preparation of weekly/monthly reports.

Customer Care Executive April 1999 - May 2002

Telecel Zambia Limited, Kitwe

Attending to all customer queries and sorting out problems faced by phone-in as well as walk-in clients.

Identifying customers' problems and resolving them efficiently and professionally.

Updating clients' records on the network.

Helping sales executives whenever possible

Taking sales orders and making invoices for all Copperbelt distributors

Provided efficient service and achieved the highest standards in complaint resolution when we opened and worked at the Call Centre in Kitwe

Professional Training

2010 - Zambia Institute of Diplomatic and International Studies – Certificate in Diplomatic Practice,

Protocol and Public Relations

1992 – University of Zambia – Bachelor of Arts Degree in Development Studies and Political Science

Other Relevant Professional Trainings Attended

1992 - Research on Women in Rural Areas

Participated in a World Bank funded project under the University of Zambia Rural Development Project involving outreach to rural areas to assess women's participation in cooperative activities under cooperative societies

2018 - Certificate of Competence in Project Planning and Management, University of Zambia,

2018 - Certificate of Competence in Monitoring and Evaluation, University of Zambia

Resource Mobilization and Marketing Strategy Development with Integrated Training Solutions

Management and Sustainability of Community Radio for Community Development

Sales and Customer Care with David Dudley

Sales and Marketing

Sales and Distribution

Professional Referees

1.Mr. Henry Lukwele

St John Paul II Orthopaedic Mission Hospital

PO Box 30221,

LUSAKA

+260*********

Email: admdtk@r.postjobfree.com

2.Fr. Nicholas Mubanga

St. Ignatius Catholic Church

LUSAKA

+260*********

Email: admdtk@r.postjobfree.com

3.Mr. Anthony Kangote

KITWE

+260*******/+260*********

Email: admdtk@r.postjobfree.com

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