Shubham Kukde

Email Id: admds7@r.postjobfree.com

Contact No.: +91-976*******

Address:- Plot No.06 Sant Gadge Nagar Mhada Collony Jaitala Higna Road Nagpur.

PROFESSIONAL SUMMARY:

BE graduate in Computer Engineering with total 16 Month of professional experience as Technical Engineer. Currently working with Tech Mahindra as Associate Technical Support., Phase 3 Pune, Maharashtra. Thereby continuing to work in a challenging and fast paced environment, leveraging my current knowledge and fostering problem solving skill, with many learning opportunities.

TOOLS/SKILLSET:

Languages: Python, HTML, CSS, BOOTSTRAP, javascript.

Platforms: MS Windows 7, Windows 10, MS-Office

Technology: MySql

Proficiency in Routers Configurations

Knowledge about Routing techniques

Hardware Support & Maintained

Basic Knowledge of Python

WORK HISTORY

Tech Mahindra, Phase 3 Pune

Duration: Oct 2019-currently working

Designation: Associate Technical Engineer

Client Name: Three Ireland

Three Ireland, officially Three Ireland (Hutchison) Limited (formerly Hutchison 3G Ireland Ltd), is a telecommunications and internet service provider operating in Ireland as a subsidiary of CK Hutchison, operating under the global Three brand. The company launched in July 2005 and provides 3G, 4G and 5G mobile phone services. Three's former holding company, Hutchison Whampoa, acquired O2 Ireland in June 2013, and the company was fully merged into the operations of Three Ireland in March 2015.

Responsibilities:

Responsible for monitoring the complete network issues including all applications.

Developed technical solutions to diverse operational problems.

Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.

Worked closely with network administrators and server engineers to deliver quality service.

Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.

Responsible for the timely billing and collection of billing charges from customers. Maintains customer accounts through effective usage of billing tools and systems.

Ensures billing accuracy, consistent revenue generation, delivery of billing information to customers, and addresses billing discrepancies (e.g. Incorrect rates, charges), tracks and keeps total receivables.

Troubleshooting for Voicemail and top-up issues.

Resolve Customer queries raised through remedy within the service level agreement.

Performed root cause analysis and general troubleshooting.

Collaborated with vendors to locate replacement components and resolve advanced problems.

Collaborated with outside departments to implement system-wide improvements.

Maintain a thorough understanding of IT Services' organization and service offerings in order to identify how best to address end user technology needs and incidents.

Responsible for the credit monitoring, rating and dunning of customers.

EDUCATIONAL QUALIFICATION:

Bachelor of Engineering Computer, 2019, 7.1 Agg

RTMNU University

Diploma in IT,2016,72%

Secondary School Certificate,2011,70.00%

ACHIEVMENTS/STRENGTHS

Received Client appreciations for successful completion of issue resolution

Quality Control: Proofread & edited all presentation materials proper to send-off to ensure accurate reporting of company data to Client.

Team Management

Leadership

Fast Learner

Team Player

Interpersonal Skills

DECLARATION:

I hereby declare that the given above information are true to the best of my knowledge and belief and can be supported with reliable documents when needed.

Shubham Kukde

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