Serviced-focused professional dedicated to giving

every customer positive experiences to promote

loyalty and repeat business. Orchestrate optimal

resource utilization to handle expected operational needs. Sales leader with sound judgment, good

planning abilities and interpersonal communication strengths.

Tazza Kitchen - Interim General Manager/Assistant

General Manager

Richmond, VA • 02/2016 - Current

Central Carolina Community College

Sanford, NC

No Degree: Sustainable Building

Technologies

Northern Virginia Community College

Annandale, VA

No Degree: Business Administration And

Management

PROFESSIONAL SUMMARY

WORK HISTORY

Increased revenue streams by reducing costs,

managing schedules and performing variance

and risk analysis to implement corrective actions.

•

Assessed financial statements and P and L reports

to evaluate cost performance, develop targeted

improvements and implement changes where

necessary.

•

Oversaw inventory by ordering precise quantities

of stock and executing corrective actions to

drive profitability.

•

Developed value-added solutions and

approaches by leveraging trends in customer

marketplaces and industries.

•

Managed budget implementations, employee

reviews, training, schedules and pay

negotiations.

•

Delivered business strategy and developed

systems and procedures to improve operational

quality and team efficiency

•

Tracked all purchases, labor, and scheduling

through CTUIT as well as experience with aloha,

•

SKILLS

• Client account management

• Product development

• Relationship building

• Employee scheduling

• Operations management

• Budget administration

• Sales expertise

• Recipes and menu planning

• Business Development

• Performance improvement

• Coaching and mentoring

• Efficient multi-tasker

Exceptional interpersonal

communication

•

• Effective leader

• Consistently meet goals

• Staff training/development

• Food preparation and safety

• Verbal and written communication

EDUCATION

JOSEPH HORNADAY E: admdnp@r.postjobfree.com

P: 703-***-****

A: Richmond, VA 23220

Cafe Caturra - Wine Bar Lead/Server

Cary, North Carolina • 03/2015 - 12/2015

Chili's Grill & Bar - Bartender/Server

Apex, North Carolina • 05/2009 - 03/2015

micros, squirrel, and positouch at the POS level.

Trained, coached, and mentored all staff in every

position.

•

Facilitated the orientation and training of multiple General Managers

•

Worked every position from dishwasher, busser,

host, food runner, server, bartender, line cook,

kitchen manager, key manager, and general

manager.

•

Upsold daily specials and beverage promotions

to exceed daily sales goals.

•

Stayed up-to-date on state laws regarding

alcoholic beverage services and maintained

100% compliance for inspections.

•

Kept accurate inventories and notified

management of ordering needs for liquor, beer,

wine and bar supplies.

•

Conducted weekly inventories of bar and drink

supplies to keep stock on hand and avoid

expensive rush orders.

•

Assisted in preparing dining room for special

upcoming functions, including decorating and

generating and printing out special group

menus.

•

Offered product samples, answered questions

and helped customers find items.

•

• Greeted customers and answered any questions.

Collected trash, wiped up spills and removed

trays to maintain fresh and clean customer areas.

•

Engaged in suggestive selling and other sales

techniques.

•

Monitored dining room inventory and replenished

as necessary.

•

Assisted wait staff with timely food delivery and

guest requests.

•

Provided attentive service and proactively

assessed guest needs.

•

• Assisted customers with carry-out service.

Dreamhome Remodeling Inc. - Sales Canvasser

Springfield, Virginia • 03/2008 - 02/2009

Kept register accurate through correct billing,

payment processing and cash management

practices.

•

Monitored guests for intoxication and

immediately reported concerns to management,

contributing to safe and welcoming

environments for all patrons.

•

Upsold high-profit items such as appetizers and

mixed drinks to enhance sales numbers.

•

Kept updated knowledge of menu and

promotions, recommending specific items

according to preferences and food allergies.

•

Worked with POS system to place orders,

manage bills and handle complimentary items

for dissatisfied customers.

•

Arranged tables for customers, following

established preparation procedures to provide

guests with excellent experiences and foster

repeat business.

•

Checked identification to enforce age

regulations for alcoholic beverages.

•

Prepared beverages and filled food orders for

customers.

•

Greeted and maintained relationships with

regular customers.

•

Ordered the liquor, beer, and wine and

maintained stock in accordance to budget and

sales.

•

• Met or exceeded sales quotas every month

• Tied for record of same day sales in one day, 3. Worked quickly to weed out customers unlikely to

buy to focus attention on valuable prospects.

•

Offered customers best-fit, beneficial solutions

from available windows and siding product line.

•

Completed documentation smoothly to finalize

sales.

•

Distributed pamphlets and other informational

literature on windows and siding products.

•

Stayed current on product specs and prices and

accurately updated display product literature.

•

• Educated customers on promotions to enhance

Whole Foods Market - Front End Cashier

Springfield, VA • 01/2005 - 07/2006

sales.

Gathered shopping baskets and carts and

relocated to designated areas.

•

Counted cash in register drawer at beginning

and end of shift.

•

Reviewed and resolved differences between

accounting information and cash drawer.

•

Greeted customers and responded to requests

for information.

•

Performed cash, card and check transactions for

customer purchases.

•

Operated cash register swiping barcoded items

across electronic scanner to record price and

collected payment.

•

Processed credit card, EBT, and gift certificate

payments with electronic computer system.

•

Supported front end procedures to keep items

well-stocked to prevent shrinkage.

•

Trained as bagger, grocery/produce associate

and provided back-up coverage to provide

customers with optimal support.

•

Worked closely with supervisor to solve problems

and handle customer concerns.

•

Answered questions about store policies and

concerns to support positive customer

experiences.

•

Handled

customer

complaints

and

concerns

and escalted to direct supervisor for quick

resolution.

•

Helped customers complete purchases, locate

items and join reward programs to promote

loyalty, satisfaction and sales numbers.

•

Determined customer requirements and

suggested ideal product offerings to meet needs

and boost revenue.

•

Informed front end manager of equipment repair

and replacement needs to maintain operations.

•

Fun Services - Associate

Nokesville, VA • 05/2003 - 11/2005

Maintained organized and orderly front end and

removed carts, baskets and debris.

•

Memorized multiple produce and product key

codes.

•

Rated and monitored on average ring time,

accuracy, and drawer balance daily.

•

• Maintained and organized storage warehouse

Drove inflatable rides and attractions to large

events and picnics

•

• Set up and took down booths and attractions.

Maintained and collected payment on

attractions and rides.

•

Contact this candidate