Dorothy Faye M.

Solina

Viber: 096*-***-****

Email Address:

admdet@r.postjobfree.com

Birthdate:

August 20, 1997

LinkedIn:

Dorothy Faye Solina

Address:

Carmona, Cavite

Philippines.

CAREER OBJECTIVE:

“To succeed in an environment of growth and

excellence, aiming to apply my knowledge and skills to achieve a common goal of a reputable organization”. EDUCATION:

Bachelor of Science

in International Travel

and Tourism

Management

Lyceum of the

Philippines University-

Cavite

AWARDS & RECOGNITION:

Graduated as a CUM LAUDE

in Lyceum of the Philippines

University - Cavite

Awarded employee of the

month for both April and May

2019

SKILLS

//TECHNICAL

Proficient in Microsoft Office

Application

Ezee Front Desk Hotel

operating system

Sabre Global Distribution

System

Micros-Opera System

Amadeus System

//PROFESSIONAL:

Excellent organizational Skills

Human Relations: Developing

rapports, listening, conveying

feelings & providing support

for peers

VIP services specialist,

Exceptional Customer Service

PROFESSIONAL EXPERIENCE:

Licensed Financial Advisor – Pru Life UK – Makati, Philippines July 2020 to Present

● Construct personalized financial plans that aim to achieve the financial goals of our clients.

● Responsible for more than just executing trades in the market on behalf of our clients.

● Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan.

● Advising strategies for clients in insurance coverage, investment planning, cash management and other areas to help them reach financial objectives.

● Analyzing financial data received from clients to develop strategies for meeting clients' financial goals.

Front Office-Team Leader City Park Hotel – Taguig, Philippines September 2019 to June 2020

● Monitors the Front office personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

● Registers and rooms all arrivals according to established procedures.

● Maintains cashier float and ensures accurate daily report of all money received.

● Attends to guest’s complaints, inquiries and requests, refers problems to Front Office Manager

● Ensures guest satisfaction during shift and monitors personnel with the same awareness.

● Prepare an efficient work schedule for Front Desk Agents arranging holidays and vacation, taking into consideration project occupancy and forecasts any large group movements.

● Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.

● Maintains exemplary department standards of behavior, appearance and attitude as expected in a City Park Hotel Brand.

● Maintaining and updating customer databases.

● Has full knowledge of City Park Hotel standards and conducts shift briefings to ensure hotel activities and operational requirements are known.

● Performs related duties and special projects assigned.

● Ensures training needs; analysis of front desk staff is carried out and training programs are designed and implemented to meet needs.

Front Office Associate City Park Hotel - Taguig, Philippines September 2018 to September 2019

● Maintains intimate knowledge of departmental standards and procedures.

● Cashes hotel guest’s personal and travelers checks and assists with currency exchange.

● Keeps abreast of all modifications to accounting policies and procedures.

● Attends to guest’s complaints, inquiries and requests, then refers problems to supervisor.

● When on night shift, check the night report, prepare the morning report and prepare all necessary forms for the guest arrival.

● Maintains exemplary department standards of behavior and appearance and attitude as expected.

● Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times.

● Performs check in and check out in accordance to the hotel guidelines.

● Operating switchboards and handling telephone inquiries.

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