SUMMARY

Highly organized Supply Chain Operations Associate with 7 months of professional experience facilitating and optimizing operations to meet the consumer’s objective, while upholding the organization’s delivery commitment intact. My mechanical engineering degree from the prestigious ‘BITS Pilani’, Dubai Campus has equipped me with an understanding of product design, development and its functioning, coupled with my innate ability to re-engineer processes to make them agile and consistently reduce costs while increasing the quality of materials and services have led me to cultivate and maintain operational excellence. I am adept at building strong people connections, combined with excellent conflict resolution abilities and a process-driven mindset. I am exploring new challenges in Supply Chain or Business Operations across South India and Overseas. EXPERTISE AREAS

Operations Management Vendor Relations Process Improvements Customer Satisfaction Logistics & Supply Chain Procurement Warehousing Six Sigma Methodologies Conflict Management Order Fulfilment High-Level Escalations Multisite Operations Product Design & Development Risk Mitigation

Cost Containment Social Media Escalations Inventory Data Capacity Planning PROFESSIONAL EXPERIENCE

BYJU’S - THE LEARNING APP, Bangalore, India

Operations Associate – Supply Chain, Jan 2020 – July 2020

• Supported the supply chain and logistics operations for BYJU’s products, such as books, tabs, memory cards, television, etc.

• Managed 20+ high-level escalations that came from the sales team every month.

• Acted as a single point of contact for the sales team concerning orders, queries, service, etc. for the products.

• Verifying and executing order volumes to the physical dispatch team for fulfillment and following through till delivery.

• Amicably resolved and controlled social media escalations and conflicts with consumers, thereby resolving over 80% of issues within a turnaround time (TAT) of one week.

• Coordinated across units from third-party delivery partners, to the internal sales team to consumers for resolving product issues.

• Achieved a consistently high Customer Satisfaction (CSAT) score of an average of 80%.

• Driving the development and improvement of new and existing operational tools, reports, and dashboards to monitor and streamline operational efficiency.

• Designed processes and performed analyses to address and resolve operational concerns.

• Monitored inventory data to support improvement opportunities to increase procurement and allocation. INTERNSHIPS

ACE AUTO, Sharjah, UAE

Marketing Trainee, 1st Aug 2017 – 3rd Jan 2018

• This was a six-month-long Marketing Trainee role for a Car repairing unit of Ace Auto in Sharjah.

• Visited various branches periodically to gather Marketing Value Propositions and Positing data.

• Built marketing collaterals such as brochures and flyers targeting students and employee base which led to a 20% increase in lead generation.

• Built and maintained Social Media channels and created a consistent online messaging strategy for the company.

• Tracked social media trends and adapted to attract target follower demography.

• Gathered consumer data for the organization to analyze trends.

• Assisted in planning and executing marketing events for promotions

• Prepared weekly reports for management consumption on marketing initiatives and its outcome. Huhtamaki Group, Hyderabad, Telangana, India

Production Line Intern, 29th May 2017 – 30th July 2017

• As a Production Line Intern, I worked in various units to understand the sourcing and prepping of raw materials, assembling and installing products, analyzing the final output, and error calculations to correction.

• Used lean methodologies to suggest improvement areas to reduced wastage of the production line. SUJITH SOMISETTY Nellore, AP, India

+91-970-***-****

admdcw@r.postjobfree.com

https://www.linkedin.com/in/sujith-somisetty/

• Understood how to effectively power a large plant with over 1000+ workers. Naina Power, Hyderabad, Telangana, India

Manufacturing Process Intern, 3rd Jun 2016 – 3rd Aug 2016

• As a Manufacturing Process Intern, I operated the machines that manufactured plastic molding of electricity meters.

• Assisted the marketing team with compiling and analyzing consumer data.

• Optimized the production line and backend coding of these units by identifying discrepancies in the assembly process using lean six sigma (6α®) methodologies.

• Coordinated with the supply chain management to order new auto parts, store, and supply. EDUCATION

Birla Institute of Technology & Science, BITS Pilani, Dubai Campus, UAE Bachelor of Engineering (Honors), Mechanical Engineering, CGPA – 6.1/10, 2014-2018 Higher Secondary Education Board, Vijayawada, AP, India XII Grade, Commerce, and Mathematics, Sri Chaitanya Junior College, Percentage – 91/100, 2012- 2014 Senior Secondary Education Board, Nellore, AP, India X Grade, Narayan Olympiad School, CGPA – 9.2/10, 2012 VOLUNTARY & COMMUNITY SERVICE

• Supported a drought-ridden area in Nellore, to educate and empower farmers to take up poultry farming, cattle rearing, and other animal husbandry activities.

• Actively participated in the polio drops society to create awareness and educate rural people on the effectiveness of this program.

STRENGTHS

Lean Six Sigma Green Belt Strong Communicator Solution-Oriented Mindset Business & Financial Acumen Attention to Detail Resourceful & Dependable Streamlining Operations Organized LANGUAGE AND INTERESTS

• Telugu, English and Hindi

• Sports and Travel

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