Administrative Assistant Service Representative
Resume:
Trenitka Antoine
Oakdale, LA *****
***************@*****.***
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative (remote)
Smith's Management - Atlanta, GA
January 2019 to Present
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
● Confer with customers by telephone or email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
● Determine charges for services requested, collect deposits or payments by credit card, or arrange for billing
● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
● Resolve customers' service or billing complaints by performing activities such as preparing invoices for exchange or return of goods, refunding money, or adjusting bills
● Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
● Ensure that appropriate changes were made to resolve customers' problems. Refer unresolved customer grievances to designated departments for further investigation
● Handle over 50 emails per day to address customer inquiries and concerns
ADMINISTRATIVE ASSISTANT (Remote)
Preferred Living, INC - Oakdale, LA
January 2018 to December 2020
Coach new employees on administrative procedures, company policies and performance standards
● Operate office equipment, such as scanners, facsimile machines, personal computers, voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
● Perform bookkeeping duties, such as credits or collections, prepared and sent financial statements or bills, and keeping financial records
● Complete employee work schedules, managed calendars, arranged and confirmed patient appointments or medical consultations
● Compute, record, and proofread data. Submit correspondence, client records, medication refills, or physician orders by scanner, e-mail or fax
Reservation Specialist (remote)
Thompson Traveling - Baton Rouge, LA
March 2015 to October 2019
Made and confirm reservations for transportation and accommodations based on customers service requirements or travel preferences, using telephones, emails, and computers
● Planned routes, itineraries, and accommodation details. Informed clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
● Provided clients with assistance in preparing required travel documents and forms. Issue required documentation by email or mail
● Prepared customer invoices by posting charges to ledger, computed bills, collected payments by credit cards, and made changes for guests
● Contacted customers to advise them of travel conveyance changes or to confirm reservations. Recorded and forwarded guests comment or complaint emails to managers as necessary
● Performed bookkeeping activities, such as balancing accounts and conducted nightly audits by computer. Forward reports by email to appropriate department
● Handled over 100 calls per shift to address customer reservation preferences
Education
Associate of Science in Accounting Technology
Central Louisiana Technical Community College - Oakdale, LA 2005
High school diploma or GED in General Studies
Oakdale High School - Oakdale, LA
August 1994 to May 1998
Skills
• Time management
• Point of sale system
• Customer service
• Teamwork/Collaboration
• Data Entry
• Order Entry
• Word Processing
• Financial Statement Preparation
• Journal Entries
• Proofreading
• General Ledger Accounting
• Bank Reconciliation
• Account Reconciliation
• Accounts Payable
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