Administrative Assistant Help Desk

Amy R. Bean Stowell

607-***-****; *****-***********@*****.***

PROFESSIONAL EXPERIENCE

Cayuga Medical Center October 2016 – March 2021

IS Help Desk Technician

·Responsible for hardware & software support

·Answer & handle Help desk calls and update the ticketing system

·Escalates problems to higher level technical support professionals

·Assists in the resolution of application, hardware and software issues

·Assist in On Call throughout the year

Cayuga Medical Center March 2015 – October 2016

Administrative Assistant

·Booked meetings for the Chief Information Officer & Assistant Vice President

·Created purchase requests for the department

·Processed bills and managed invoices for the department

·Helped with maintaining Xplore tablets and sent back any for repairs

·Managed beepers for the office

Cayuga Medical Center February 2003 – March 2015

Communications Clerk & Surgical Scheduler

·Organized physicians on call schedules

·Managed the switchboard

·Register patients into Meditech and collect patient information

·Responsible for scheduling surgeries and pre-admission appointments

·Provided computer training for co-workers

Envisage Information Systems, Inc. July 2000 – March 2002

Programmer/Help Desk Analyst

·Software support for retirement benefit companies

·Web site ASP programming and interactive voice response systems

·Maintenance of current applications, development and troubleshooting of client/server applications on a windows platform

·Component and integrated testing for both new and existing applications

·Configured and maintained server/computer test systems

·Updated procedures for the office

·Programming languages used: Delphi 4, Visual Basic, ASP, HTML

The Guidance Center February 1998 – March 2000

MIS/Systems Manager

·TCP/IP network support

·Provided technical support for co-workers

·Data entry, created and generated various reports

·Installed and maintained computer software and hardware

Jamestown Community College January 1995 – May 1996

Financial Aid-Veterans Student Assistant

·Completed veterans’ education benefit forms

·Assisted students with financial aid forms (PELL,TAP,GSL) and veterans paperwork

·Assisted Financial Aid Assistant with various paperwork

U.S. Navy, Navel Communication Station February 1992 – July 1993

Training Department Assistant

·Processed training requirements and verified qualifications

·Obtained class quotas for various military schools

·Resolved promotion eligibility issues

·Coordinated cardiopulmonary resuscitation (CPR) classes

·Controlled, issued and ordered training materials and supplies

U.S. Navy Communication Centers September 1990 – February 1992

Telecommunications Operator

·Participated in teams to process electronically transmitted messages

·Provided excellent service to customers adapting to computerized message drafting

·Ensured all top security level messages from customers were correctly prepared for transmission

·Checked all of watch sections top security level traffic for accuracy

·Trained new personal at various positions in the message center

EDUCATION

·Jamestown Community College May 1996; AS Computer Science

·U.S. Navy - February 1990; Basic Telecommunications School

COMPUTER SKILLS

Microsoft Office, SQL Server 7, 2000/server, Drive Image, VNC, Power Quest Boot Manager, Partition magic, CMHC (database system), Service Now Ticketing System

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