ABBY JUSCZAK

**** **** *****

Camp Lejeune, NC **547

763-***-****

admd1j@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Bank Teller - Wells Fargo, St petersburg, FL 01/29/2019-06/21/2019

● Engage customers in conversation, listen and proactively help meet their financial needs.

● Maintain a cash drawer to include both deposits and withdrawals.

● Process member transactions and requests efficiently and accurately.

● Adhere to banking policies, procedures, and regulations.

● Route customers to different departments for more complex needs.

● Share digital banking options, essentially streamlining customer banking processes.

● Process complex transactions across multiple systems.

● Educate, influence, and connect customers to technology.

● Listen, elicit information, comprehend customer issues/needs, and recommend solutions.

● Exercise judgment, raise questions to management, and adhere to policy guidelines

● Engage team members in a collaborative work environment to achieve a shared goal in the best interest of the customer.

● Identify potential fraudulent or high risk accounts and take appropriate action to prevent loss. State Program Administrator Intermediate – MNsure, St Paul, MN 3/25/2015-02/23/2017

● Maintain knowledge of programs administered by Minnesota’s state based health insurance exchange for individuals and families.

● Process life event changes made by consumers through Caspio, the online data tool, and the call center.

● Review and approve or deny an applicants enrollment during a special enrollment period.

● Communicate processing delays or issues for consumers outside of open enrollment.

● Comprehend and educate consumers and new hires on eligibility for Minnesota health care programs and qualified health plans through the MNsure exchange.

● Follow and execute new procedures and policies while maintaining flexibility.

● Review cases to determine correct eligibility and accurately explain eligibility to consumers.

● Excel in a high volume work environment and complete tasks prior to deadlines.

● Maintain working knowledge of FileNet database to review verifications for Income, Citizenship, Lawful Presence, Social Security Numbers, Incarcerations and Appendix A along with checking eligibility Notices notifications.

● Create notices to inform consumers of eligibility changes and/or request for further documentation.

● Answer Phone calls and help consumers submit applications and understand eligibility.

● Adjust to changing daily tasks and continually remain flexible. MN Health Insurance Program Representative – MNsure, St. Paul, MN 11/12/2013-03/24/2015

● Ability to administer policies, procedures, and systems used to make eligibility determinations.

● Respond to incoming telephone calls and answer any questions or concerns consumers have about their MNsure experience, eligibility, and resources.

● Maintain knowledge of the Affordable Care Act.

● Demonstrate excellent customer service skills and effective oral and written communication.

● Adapt quickly to changing policies and procedures and scope of work.

● Multi-task and work independently and on small teams while maintaining efficiency.

● Provide support for enrollment and eligibility determinations for health care programs.

● Understand the myriad of interrelated and complex policies and guidelines that are unique to each program to determine eligibility.

● Communicate the process for applicant and enrollee to obtain eligibility in the online web portal.

● Navigate multiple software applications and databases. Target Brand Member – Target, Camrbidge, MN 08/10 – 11/2013

● Answer and respond to incoming telephone calls regarding all customer concerns and route to appropriate departments.

● Access Target Marketing sites to set up visual adjacency properly and in accordance with deadlines set by management.

● Educate customers about Target’s online shopping site, and mobile applications including important shopping dates and deals such as Black Friday.

● Act fast to resolve guest questions and concerns to ensure every guest has an amazing experience.

● Arrange and reset shelves, signs, labels and merchandise to maintain a clean shopping environment following proper presentation, pricing, and zoning practices.

● Create a fast, fun and friendly environment for team members and guests.

● Cross-train in multiple areas to help support business needs while retaining and explaining product knowledge to team members new to my role.

● Deliver a clean, easy-to-shop area by Advise, develop, and coach new team members, existing team members in day and night routines.

Ticketing and Concessions Attendant – GTI Theatres, North Branch, MN 03/03/2011-11/07/2013

● Provide great service to guests while assisting them in purchasing tickets and concessions as well as answering any questions or concerns they have.

● Recite the storylines of all current, and upcoming movies and share with guests as they ask questions.

● Answer questions about movie times and release dates.

● Troubleshoot problems that arise during movie showing, such as lighting, sound, or visual adjustments.

● Support management in daily operations at the theater.

● Update theater marquees, posters and menu boards.

● Clean any and all parts of the theater as directed by theater management and as needed to keep a clean atmosphere for guests.

● Complete refund transactions when needed and issue gift cards.

● Restock materials and supplies as needed making note of any shortage of supplies. SKILLS

Cultural studies through time spent studying German language, history and culture.

Familiarity with Microsoft Office products.

Knowledge of HIPAA and data privacy act.

EDUCATION

Cambridge Isanti High School

Completed High School Diploma

Courses: Speech Communications, Creative Writing, Economics, Peer Tutoring, Computer Applications, Journalistic Writing, German.

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