admctq@r.postjobfree.com

+254*********

SKILLS

ICDL

Excellent Customer service

Problem solving

Communication and decision

Decision Making

Negotiation

LANGUAGES

English

Native or Bilingual Proficiency

Swahili

Native or Bilingual Proficiency

Arabic

Basic,Billingual Proficiency

INTERESTS

Travel

Community Service

Socializing

PROFESSIONAL EXPERIENCE

WORK EXPERIENCE :

Adidas Emerging Market Dubai Feb 23 2014… up to date

Customer Service/Sales Assistant/Admin

Greeting customers who enter the shop.

Be involved in stock control and management.

Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments.

Stocking shelves with merchandise.

Answering queries from customers.

Reporting discrepancies and problems to the supervisor.

Giving advice and guidance on product selection to customers.

Britam Insurance Company

Contact Centre Associate JUNE 10 2012

Resolved product or service problems by clarifying the customer's complaint, determining the

Cause of the problem and selecting and explaining the best solution to solve the problem. Followed up to ensure resolution

Handled a high number of incoming and outgoing calls

Built sustainable relationships of trust through open and interactive communication

Provided accurate, valid and complete information by using the right methods/tools

Identified and assessed customers’ needs to achieve satisfaction

Met personal/team sales targets and call handling quotas Customer Service:

Listen to customers’ questions and concerns, and provide answers or responses

Provide information about products and services

Take orders, calculate charges, and process billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken

Nairobi Sports House Kenya: June 2010 to May 2012;

Retail assistant:

Attained sales goals and objectives through the key performance indicators (KPI’s)

Maintain accuracy and attraction merchandise displays ensuring strategic placement of products in order to maximize purchase

Assist an average of 20 clients per day in finding or selecting item and providing recommendations which have generated an increase in 70percent in sales

• Stock replenishing and organize inventory with accuracy and efficiency completing a task 20 percent faster than average associate

• Achieved an average of 120 percent of sales goals for 4 consecutive months

• Maintain accuracy and attraction merchandise displays ensuring strategic placement of products in order to maximize purchase

ACADEMIC SKILLS

Customer service (Handling Difficult customers, Telephonic skills, Business Etiquette, Handling Complaints)

MS Office ( Word, Excel & PowerPoint)

International computer driving licenses(ICDL)

Cashier skills e.g. .POS MACHINE

Excellent customer service

Data entry and admin skills

ACADEMIC QUALIFICATIONS

2011:DIPLOMA IN BUSINESS AND INFORMATION TECHNOLOGY (DBIT

INSTITUTE OF ADVANCED TECHNOLOGY, KENYA

SKILLS

Ability to meet & exceed the set goals and objectives

Good interpretation and demonstration skills

Creativity and flexibility have been fundamental in producing achievements.

Quick learner & self-motivated to follow through to the completion of tasks.

Ability to work under pressure both independently and in a team.

Excellent command of English both verbal and written

REFERENCES: Will be furnished upon request.

Contact this candidate