Angelica Lou N. Esguerra

Mobile: 091********

admcri@r.postjobfree.com

OBJECTIVE

A highly motivated, goal-oriented, bilingual candidate looking for a role in a customer service where customer service skill, pleasing personality, and communication skills will add value. Skills

• Bilingual, Korean and English, oral and written

• Years of experience in a fast-paced customer service-oriented environment

• Excellent customer service skills

• Ability to multi-task and resolve issues in a deadline driven environment

• CRM tools: Salesforce, Zendesk, Freshdesk

• ERP: Oracle

Languages Spoken: Filipino, English, Korean

SIGNIFICANT EXPERIENCES

Part-time freelance translator

• Catering English, Korean and Tagalog translation, offline subtitling, and closed captioning. Korean Content Moderation Analyst- Korean/ English Bilingual Open Access BPO 6780 Ayala Ace. 3rd Flr. Makati, Philippines 1226 May 11, 2020- November 10, 2020

• Validates customer eligibility to company promotions via submitted documents per company/client guidelines

Customer Care Associate - Korean/ English Bilingual, Destinations of the World Unit 404 4F Shaw IT Center corner Nueve de Pebrero Street, Shaw Boulevard, Mandaluyong City September 10,2018- present

• Facilitated business to business transactions for Hotels, travel agents, and other relate clients

Customer Care Representative - Korean/ English Bilingual, HKT Teleservices 10/F Unionbank Plaza Building, Meralco Avenue, Ortigas Center Pasig City July 5, 2018- September 8, 2018.

• Facilitated calls, emails and chats from customers

• Supports inbound and outbound calls

• Supported an Airline client

Customer Care Representative - Korean/ English Bilingual, Teleperformance EDSA Central, IT Center 2, United Street, Corner. EDSA Greenfields Mandaluyong City October 19, 2015- July 4, 2018

• Works to consistently meet all established goals and metrics

• Reviews and manages messages posted by customers on social media

• Facilitated calls, emails and chats from customers and related clients

• Supports inbound and outbound calls

• Prepares status reports as required by client

• Supported an online cosmetic merchandise and car rental account Customer Care Sr. Assistant - Korean/ English Bilingual, Xerox Business Services (Conduent) 8/F One-E Com Centre Bldg. Cor. Harbor Drive & Sunset Ave., Mall of Asia Complex, Pasay City Sept.9, 2013-October 16, 2015.

• Worked to meet metrics provided by client

• Back Office HR support: uploaded employee data and payroll

• Supports inbound and outbound calls

• Provided offline assistance to offshore colleagues and clients EDUCATION

CAP College Foundation, INC. – A.B Psychology currently attending Polytechnic University of the Philippines – B.A. Mass Communication Undergraduate Las Pinas National High School - Golden Acres Annex, Las Pinas City Graduated in the top 10% of the class, Awarded Best in English Character references will be available as requested

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