Tanveen Luthra

587-***-**** admcr4@r.postjobfree.com

Summary

An organized professional with proven customer experience and solution-based sales approach. Excellent team player with ability resolve customer issues professionally. Customer focused and value addition mindset to sales.

Highlights

Self-motivated Communication skills

Excellent analytical skills Attention to detail

Consultative Approach Impeccable customer service skill

Team player and collaborator Goal oriented

Interpersonal Skill Product Knowledge

Experience

Dispatcher Jan 2021 to Present

Surrey, British Columbia

Negotiated best freight rates with vendors to book loads.

Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery schedule.

Planned drivers itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations.

Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution.

Receive and answer emergency and non-emergency calls.

Scheduled or dispatch drivers for AM shift (12 hour shifts) to appropriate locations, according to customer requests, specifications, or needs.

Liaised with 30+ drivers to coordinate routes and fix routing issues.

Dispatcher Jan 2020 to November 2020

Nanaimo, British Columbia

•Performed daily routing of field service work orders using established workforce management system

•Provided coordination of schedules and directed work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch function

•Managed technician routes using established workforce management system to ensure customer commitments are met

•Interpreted data from the established workforce management system to identify current and potential scheduling problems

•Utilized systems to assign work, reassign work or balance work ensuring technicians are busy at all times

•Worked with route managers to establish and monitor productivity and safety targets for each driver

•Addressed any customer issues and/or provided resolution to problems that are within the scope of work or will, otherwise, engage management for help

•Made suggestions and recommendations to Supervisors and Manager in an effort to continually improve customer service operations

•Maintained and managed a positive work environment by interacting in a professional and polite manner with guests, team members, and park management

Asim Atrey & Associates Jun 2017 to Jun 2019

Ludhiana, India

•Quickly established creditability with clients and remembered over 50 names of regulars, creating a friendly rapport with customers.

•Organized 200+ customer transaction receipts on a daily balancing of the vault which exceeded $50000

•Processed 25+ customer transactions per hour with extreme attention to detail

•Assured the leadership role in the absence of the supervisor and maintained bank’s normal operations and procedures

•Responded to customer account queries totalling to 130+ weekly accounts

Sales Representative Jun 2015 to Jun 2017

Vodafone- Ludhiana, India

•Provided client with detailed daily information.

•Assisted customers with various in store products and services

•Increased monthly sales by 20% using company promotions

•Consulted the customers’ needs and built value in cell phones features and phone plans

•Provided job training for the new employees

•Acquired knowledge and understanding of competitor products and technologies to offer competitively priced services

•Kept record of customer interaction and transactions, recording details of inquiries, complaints and comments, as well as action taken

•Exceeded sales goals while being the primary associate at current location

•Up-sold accessories and extended warranties for products

Education

Master of Commerce 2016 to 2018

Panjab University, Chandigarh

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