Liezl S. Ortega

Home Address: Blk. ** Lot * Michigan St. Washington Place Dasmariñas, Cavite

Email Address: admcpr@r.postjobfree.com

Contact No.: +639**-*******

Technical Skills

QA Skills

Defect Tracking Tools

Methodologies

Requirements Analysis

HP ALM

Waterfall

Test Planning

Windows Team Foundation Server

Agile

Test Estimation

JIRA

Test Case Creation

Redmine

Operating Systems

Manual Test Execution

Bugzilla

MS Windows XP/Vista/Win7

Defect Tracking

Spira

Test Reporting

DBMS

API

MS SQL

Postman

Oracle

Employment History

Sr. Software Test Engineer – Trustwave

January 2021 – Present

Roles and Responsibilities

Test execution of new releases and patches

Utilize defect tracking system (JIRA) to ensure completeness and quality

Documents test results

Work with technical and business resources to understand requirements

Analyze test results to determine if requirements have been met

Conduct peer reviews of QA planning and test cases

Project

Fusion – Cybersecurity cloud-based site having visibility and control how security and resources are provisioned, monitored, and managed across environments

QA Tester – IT Managers

January 2020 – December 2020

Roles and Responsibilities

Performed Functional, Regression on web-based applications

Performed bug validation and verification

Performed back-end checking via MS SQL

Created test summary reports

Project/s

BDO Life

Client Portal – web application for BDO Life customers enabling access to policy information i.e. Payment history, fund/s value, maturity date/s

Admin Portal – web application for BDO Life admin users allowing user account maintenance, news & survey creation to be posted in client portal, message sending

QA Tester – Emerio

May 2018 – October 2019

Roles and Responsibilities

Performed Functional, Regression & Sanity testing on various builds (Online & Offline: Windows, Android, iOS)

Created Test Cases via HP ALM

Performed bug validation and verification from JIRA

Performed API testing for Cash Machine using Postman tool

Project/s

Sun Life

SunSMART E-App – Web and mobile-based application allowing conversion and immediate submission of new business applications to eliminate accomplishment of paper forms

IPAC – Online payment application of SunLife insurance & investment products

Cash Deposit Machine – Touchpay terminal for SunLife Policy payments in business centers

QA Analyst – World Vision International

January 2017 – February 2018

Roles and Responsibilities

Performed Functional & Regression testing

Created Test Cases via HP ALM

Performed back end testing via MS SQL

Entered uncovered bug issues in HP ALM

Created daily Test status reports

Performed bug validation and verification

Project/s

SingleSTEP – desktop & web admin application for Child Sponsorship program to facilitate child registration, child record maintenance, sponsor correspondence to child, reports generation

Horizon – desktop and mobile Child Sponsorship app replacing SingleSTEP

Software Tester – GHD PTY LTD

October 2014 – January 2017

Roles and Responsibilities

Performed Functional & Regression testing in SharePoint app

Maintained user access in SharePoint app

Created Test Case documents

Performed back end testing via MS SQL

Entered uncovered bug issues in TFS

Created Test verification reports

Performed bug validation and verification

Project/s

iConnect – intranet GHD site to enable business users to track on-going/previous projects and upload documents, emails, images for project utilization

FIDO (Field Inspectors Diary Organizer) – mobile app that allows Field Inspectors to log activities via a tablet device and maintained by Engineers thru a web portal

Career Pathways – intranet GHD site to create personnel profile and basis for performance review

Software QA Analyst - ASWIG Solutions

February 2013 – June 2014

Roles and Responsibilities

Performed Manual Functional & Regression testing

Created Test Case documents

Performed back-end testing via MS SQL

Entered uncovered bug issues in Redmine

Performed bug validation and verification

Performed test estimates on project assignments

Project/s

EMIUS (Employers Mutual Indemnity Underwriting System) – business application that enables Policy

account creation & maintenance of client companies within NSW Sydney, Australia

WSIB (Warren Saunders Insurance Brokers) Underwriting System – business application that enables Policy creation & maintenance of WSIB accounts

Wage Payment Tool – web application that allows creation of transactions to compute employee wage benefits in case of injury and other instances of worker’s incapacity to report for duty

Software Quality Assurance Engineer - Nowcom Global Services

March 2012 – October 2012

Roles and Responsibilities

Performed Manual Functional, Regression testing

Performed site deployment in Sitecore to Beta server of current build provided by developers

Performed back-end testing thru MS SQL vis a vis front-end of NoHo site

Executed automation test scripts created in Microsoft Test Manager for regression of other Sitecore websites

Created bug work items in Team Foundation Server and updates status as per bug validation

Created Test Plans for each product requirement

Project/s

North Hollywood Toyota (NoHo) – website providing car sales, trade-in and repair services in Los Angeles

Software Test Engineer - RingCentral Inc.

October 2011 – March 2012

Roles and Responsibilities

Performed Regression and Acceptance testing

Provided project estimates

Created test cases and scenarios as prerequisite for test execution

Reported and validates defects in JIRA

Project/s

RC Mobile – mobile application that serves as a virtual phone system enabling users to ring out, fax out and

receive incoming messages (voice/fax) thru supported mobile phones/platforms (iOS, Android and

Blackberry)

RC Softphone - business application supported thru Windows and Mac OS that works the same way as RC

Mobile

Software Quality Analyst - PLDT

April 2011 – September 2011

Roles and Responsibilities

Performed Regression, Integration and System Testing

Created and executed test cases entered in Spira

Entered and validated defects in Spira

Validated reports generated thru BI Publisher

Provided first line of support during system go-live via calls to PLDT CRM users nationwide

Logged tickets raised during CRM support and assigned to appropriate second-level support for resolution

Project/s

PLDT Siebel CRM project - web-based order management application for PLDT business centers

BI Publisher - web-based application which retrieves records from Siebel CRM

QA Test Engineer - Insular Life

August 2009 – March 2011

Roles and Responsibilities

Created Use Cases, Technical Design and User Design documents

Prepared Test Cases for test execution

Performed System and User Acceptance testing according to created test conditions/scenarios

Project/s

Insular Life Agent Portal & Customer Portal Internet Project

QA Test Engineer - Affiliated Computer Services, Philippines

February 2008 – October 2008

Roles and Responsibilities

Prepared test cases on each bug/defect assignment making project use cases as guide

Executed test scripts/cases for each functionality of Connecticut HUSKY

Entered and validated bug issues in Bugzilla

Verified generated letter content of each contact/record against actual data in application front end and back

end using Oracle Toad

Ran batch jobs that perform workflow modifications in front end and back end

Project/s

Connecticut HUSKY - Healthcare for Uninsured Kids and Youth (Portland, Oregon)

-Web-based healthcare system for kids and youth from the state of Connecticut

FLHK - Florida Healthy Kids (Portland, Oregon)

-Web-based healthcare system for kids from the state of Florida

Software Quality Assurance Engineer - Allied Telesis Labs, Philippines

August 2007 – January 2008

Roles and Responsibilities

Designed test specifications and develops test cases for designated project

Installation testing on 3 platforms: Windows, HPUX and Sun Solaris

Executed created test cases

Logged defects found in JIRA and updated the status of these defects per action taken of assigned developer

Project/s

Allied View EMS (Network Management Software) – network management application which can monitor and

manipulate network device activities entered within the system/network

Software Quality Assurance Engineer - Touchstar Software, Philippines

November 2006 – August 2007

Roles and Responsibilities

Created test script and test cases

Simulated calls and agent management

Tested and reviewed database entries on created records

Entered defects found in Ontime and updated the status of per developer action

Project/s

Call Gen X - consists of individual components that Agents, Supervisors and Managers use for call monitoring and call management similar to TouchStar apps but for lesser number of seats / agents (4-24 seats)

Telescript & e-Telescript- business application and online Telephone and scripting applications used by call center agents

IP PBX - web-based application used for private branch exchange (ACD, Hunt Groups, Conference Calling)

eCRM - customer application for storing personal information

Tenant Mover - database relocator application for moving source DBs to desired destination DBs and evictor (erasing data from destination db)

Touchstar Applications (TS Call Control,TS Administrator, TS Supervisor, TS Agent Server, TS Agent) - suite of agent application for used for call management

TS Reporter - Crystal Reports generator with scheduler of Agent information ie. personal data, call details, call campaigns

Programmer Trainee - Computer Professionals Inc., Philippines

April 2006 - June 2006

Roles and Responsibilities

Trained with Oracle 6i forms, Reports, PL/SQL

Performed software implementation and development to client project assignment

Project/s

NIIS (Non-Life Insurance Information System) – business application, insurance system of Mapfre Insular

Technical Associate - Misnet Inc., Philippines

January 2006 - February 2006

Roles and Responsibilities

Worked in a team which created/maintained a web application Time Management System

Performed software development using PHP, HTML, Javascript for front-end and MY SQL for back-end

Project/s

Time Management System – web application that maintains the project specifications of consultants/developers of MISNET

Software Tester - Prime Technology Specialists/3M Philippines

September - November 2005

Roles and Responsibilities

Updated Product Price Pages in Lotus Notes and Uploads into AS400

Modified existing programs using Domino Lotus Notes

Education

Bachelor of Science in Computer Science

AMA Computer College, Makati

May 2005

Trainings/Seminars

Software/Systems Testing Principles and Structured Testing techniques

August 30-31, 2007

SQME Professionals, Inc.

Ortigas, Pasig City

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