Front Office Manager
Resume:
Rochester, MN *****
admcok@r.postjobfree.com
Eleanor Smith
SKILLS
● CTA certified
● Microsoft word/excel
● Knowledge of Opera and OnQ
property management.
● Problem solver
● Hospitality/Concierge
background
● Staff training
● Customer service oriented
● Courteous and helpful
● Efficient
EXPERIENCE
Doubletree by Hilton, Rochester MN — Assistant Front Office Manager
March 2012 - September 2020
● Attend monthly webinar meetings on Hilton Brand Standards.
● Participated in activities of hotel including Care Rallies and Employee recognition celebrations.
● Actively participated in the Care Committee.
● Performed monthly inventory and ordering supplies of the gift shop.
● Monitored the organizations of group resumes and details the guests specifics and communication to the hotel staff.
● Ordered, managed and distributed office supplies while adhering to a fixed office budget.
● Conducted regular scheduled meetings of front office personnel.
● Reviewed biannual Quality Assurance report and took measures to correct deficiencies.
● Screened applicant resumes and coordinated both phone and in-person interviews, and recruited plus trained new members of the guest service team.
● Coordinated Hilton required training for all front desk staff.
● Observe and monitored staff performance to ensure efficient operations to facility’s policies and procedures.
● Performed individual employee reviews annually.
● Greeted numerous visitors, including VIPs, vendors and interview candidates.
● Compiled company information and related material and distributed it to candidates.
● Improved customer service ratings through SALT and Guest Assistance.
● Developed departmental objectives, work schedules, budgets and policies.
● Updated team members about changes in hotel products, services, prices and policy.
● Verified bank’s and deposits at the end of each shift. Holds staff accountable for any shortages.
● Upheld the hotel’s commitment to hospitality by example. EDUCATION
Minneapolis Business College, Roseville MN - Associate's Degree August 2006 - October 2006
Studied Travel and Hospitality and graduated with Associate’s degree. Went on a internship for a month within the school year, exploring the many departments of the hotel business.
AWARDS
● Pride award - 2012 Presented to the top five small and top five large performing DoubleTree hotels.
● Ranked #3 worldwide in 2012
● Assisted with Quality of Assurance awards consecutively from 2013 to 2016.
● Multiple winnings of the Traveling Trophy and Catch me at my best.
● Front Office Academy January 2018
● Avra-U April 2018
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