OBJECTIVE

Seeking to support an organization whose mission is to provide outstanding academic support to exceptional students, while providing a holistic experience in every educational opportunity.

PROFESSIONAL EXPERIENCE

Children's Healthcare of Atlanta

Operations Coordinator February 2010-Present

Atlanta, GA

Effectively manage operations and processes of the day to day operations of a multi-site program to all clients including line staff, medical staff, site managers, and patients

Resolve challenging operational situations to assure results are not negatively affected or impeded

Review, analyze, and evaluate the implementation of operational policy service strategies, policies, workflow processes and standards

Ensure effective utilization of operational and infrastructure strategies, policies, etc.

Identifies and resolves problematic matters to promote a safe environment, ensuring the quality of our patient care environment

Consults with and researched patient concerns to implement continuous improvement strategies

Evaluates documents and recommend changes to leadership

Assist administrators and other leadership teams in defining and executing strategic initiatives, while working with providers to maintain a clinical service delivery system that meets the clinical and financial objectives of the organization

Allocate limited resources in a cost-effective manner

Utilizes knowledge of medical terminology, insurance billing, coding (ICD-10), data capture/registration systems (EPIC and SharePoint); eligibility access systems, imaging systems, managed care requirements, and medical record documentation requirements

Ensures referring physician obtains prior authorization, as needed, from insurance company for all scheduled healthcare procedures within assigned department/area

Solicit referring physicians and or/patients to discuss rescheduling of procedures due to incomplete/partial authorizations

Act as liaison between clinical staff, patients, referring physician’s office and insurance payers by informing patients and families of procedures authorization delays/denials, answering questions, offering assistance, relaying messages, pertaining to the authorization of procedure/service

Train new staff member

Peachtree Orthopedic

Front Office Coordinator October 2007- February 2010

Atlanta, GA

Provided full administrative support to the Department Manager, Clinicians, and direct reports Effectively manage operations and processes of the day to day operations in the front office

Resolved challenging collection issues, assuring operational results were not negatively affected or impeded

Verified deposits and petty cash for the office

Consulted with and researched patient concerns to implement continuous improvement strategies

Evaluated documents and supported patient in registration

Supported and recommended changes to the patient flow process

Assisted administrators in defining and executing strategic initiatives, while working with providers to maintain a patient service delivery systems

Acted as liaison between clinical staff, patients, and physician’s pertaining to the authorization of procedures and services

Utilized knowledge of purchasing and registration

Ensured referring physician obtains prior authorization, as needed, from external companies for all scheduled healthcare procedures within assigned department

Created continuous scheduling process within the check-in and check-out patient system

Atlanta Area School for the Deaf

Secretary II February 2004- September 2007

Atlanta, GA

Communicated to the deaf, hard of hearing students, and personnel through American Sign Language

Demonstrated Problem solving skills and proven time management skills

Organized details of meetings, agendas, itineraries, and expense reports

Advised parents with appropriated information regarding school programs

Experienced with “No Child Left Behind Policy” and child safety restraints

Ascertained from the guardians and parents reasons for absences in accordance with “No Child Left Behind Policy”

Assisted with word processing projects requiring extensive output of spreadsheets and presentations

Utilized knowledge of FTE reports and requirements

Review, analyze and evaluate procedures for effectiveness, efficiency, and adherence to the school’s requirements and policies

Demonstrated excellent customer service by communicating correctly between assigned departmental unit and student/student guardian

Received, monitored, and directed telephone communication in a courteous and timely manner

Corresponded with others and assists visitors in a courteous manner

Recorded data on a daily basis and input it into a database system for confidentiality purposes

Communicated to parents and staff correct transportation forms and bus numbers

Communicated accurate information to parents, guardians, and representatives

Scheduled and confirmed meetings with the appropriated personnel

Created and prepared documents for different departments

Transferred student records to appropriate staff and schools

Scheduled diverse language interpreters as needed for IEP meetings

Experienced with switchboard operations

Responsible for sending and receiving faxed documents

Responsible for scanning and copying various documents

Documented attendance of each student daily

Clayton County Public Schools

Paraprofessional August 1999-February 2004

Jonesboro, GA

Performed diverse duties as a paraprofessional with physically challenged students

Assisted students with learning challenges in varying types of classroom settings

Conducted classroom activities based on instructor of records’ lesson plans

Monitored students attendance and documented such when necessary

Assisted in behavior training for dysfunctional children and physically challenged students

Assisted in instructors preparation of materials for instruction

Assisted in educating students in different challenges (MID, SID, PID, HI)

Assisted students with daily living challenges

Recorded data on a daily basis according to their IEP

Provided customer services skills on a daily basis

Inputted data as needed for each student

Experienced with “No Child Left Behind Policy” and child safety restraints

Worked closely with Clayton school system to provide pertinent information to social workers

Attended and completed courses on the topic of children kidnapping, mandate reporting, and abuse of children

EDUCATION

Early Childhood

Brenau University January 2020- Present

Hick/Hicks Associates CDA

Spelman College, Atlanta, GA. May 2005

Medical Assistant

Certified Medical Assistant/Insurance Verifier

National Education Center, Atlanta, GA. May 1991

High School Diploma

Clarksdale High School, Clarksdale, MS. May 1990

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