HR Policies & Procedures

Benefits Administration

Client Management

SKILLS & ATTRIBUTES

Great written communication

Attention to detail

Strong interpersonal, and relationship management skills

Database Reporting & Analysis

Microsoft Office Suite; SAP, HRA,

BWS, Clarity, SNOW, Oracle Systems

Professional Experience

Cintas Fire Protection— Durham, NC

National Account Specialist, 11/2019 – current

Relationship manager for Darden Restaurant Group, Kum and Go, and Akumin National Accounts

Coordinator of inspections and service calls

Continuous relationship building while maintaining working relationships with regional facilities managers

Ensure code compliance with municipalities and fire marshals

Documentation of all communication whether through email or verbal correspondence

Allscripts – Raleigh, NC

Software Licensing Analyst, 05/2019 – 09/30/2019

Prepared, reviewed and ran Delta and SQL reports for clients utilizing Touchworks and Follow My Health products

Reviewed and approved contracts to validate with our Oracle system

Point of contact to confirm opportunities and the status of the sales cycle utilizing Salesforce

Prepared and reviewed audit summaries for our regional sales teams

Maintained a master workbook for Ambulatory Touch Works Clients

Utilization of Service Now (SNOW) and Clarity for research and problem resolution

Business Analyst, Project Coordinator, 02/2019 – 05/2019

Management point of contact to oversee client data submission

Assisted management with creating project budgets

Audited team member data submissions

Client relationship management to sort out client contract extensions

Technical responsibilities included the adding and removing of access for Doctors in the Allscripts portal

Brookhaven Property Solutions – Raleigh, NC

Project Manager, Customer Service Relations, 05/2012 – 12/31/2018

Project coordination for sub-contractors

Managed the material orders and delivery schedules or materials to all job sites

Customer relations liaison

Payroll and insurance validations

Claims processing management

Inspection permits coordination

Job completion consultation

Job site materials, equipment, and personnel strategy and coordination

HCL Technologies – Raleigh, NC

MacD Network Engineer, 09/2015 – 05/2017

Manage internal and external customer escalation support

Communicate VoIP ticket status, order and document updates to clients and technical staff

Coordinate IT material support for New York JP Morgan Chase offices

Security options support for phone access and features

Installation technician coordination for customer request adherence

Responsible for customer profile updates via the Helpdesk

Diagnosis and repair of hardware and software customer issues

Utilization of Footprints ticketing system to document support

Remote customer support

Petroliance – Raleigh, NC

Customer Service Representative, 2010 – 2012

Processed online sales orders for subsidiary website AVLUBE.com

Buyer relationship support for quotes and product sales

Sales team logistical solutions support

On-call support for after-hour and high urgency support

Citrix system utilization

Fidelity Investments – Durham, NC

Customer Service Representative, Transaction Processor, 2007 – 2010

Investigate and resolve 401(k) account inquiries

Process and provide resolution for account withdrawals, contributions and loan processes

Leverage benefits administration guidelines for client education and account coordination

Education

University of North Carolina – Wilmington, NC

Bachelor of Arts (BA) in Communication Studies

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