Customer Care Arabic

TODD SCHIEBER

**** ****** ** **********, ** *****

Phone 703-***-**** E-mail: admcml@r.postjobfree.com

Education:

****-**** ******** *****, ******* Michigan University Applied Economics, Arabic

2005 BA Western Michigan University, Kalamazoo MI. Major: Comparative Religion Minor: Asian Studies

1989 - 1992 Kalamazoo Valley Community College, Oshtemo, MI Associates of Arts: Education

International Experience

July, 2013-August 2014 Resided in Kuwait City, Kuwait and working in software sales.

Professional Work Experience:

July 2016 to Present Fairfax, VA

Logistic Services Representative Medspeed

Safely transport lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, and related material.

April 2015-October 2015 Kalamazoo, MI

Tech Support Analyst PNC Bank/US Tech Solutions

●Provided Tech Support for end users of PNC’s online corporate banking portal.

●Supported Clients with Operating System migration troubleshooting and all around Tech Support

●Troubleshot a variety of file compatibility and configuration issues for both small and large institutional clients

●Corrected errors in client files according to NACHA and other file formats.

September 2013-September 2014 Hawali, Kuwait

Project Information Management Senior Specialist Ultimate Solutions for Project Management & Control

●A Variety of Project Management Software Sales, Marketing, Project Management & Process Management Roles

●Rewrote the company’s Statement of Qualification

●Designed, Sold, Installed, Configured & Supported Customer Server & Networking Equipment based upon client specifications

●Designed, Sold, Installed, Configured & Supported Construction IP Camera, Networking & Storage systems

●Completed an Operations Manual for all corners of the business

●Trained the entire staff on Flow charting processes & Technical writing.

●Acted as Salesforce.com admin for the company.

September 2005-December 2011 Kalamazoo, MI

Customer Service Representative ThermoFisher Scientific

●Interacted with all customers (Direct Customers, Sales, Distributors, and internal departments) to handle a variety of pre-sale and post-sale Customer Care and Distribution functions as required.

●Managed long term Domestic functions including: Standing Orders, Distributor Account Management, Maintaining relationships with consultants, Database Management, Address Book, Month End Sales Support, and Inside Sales.

●Utilize the company ERP system for Data and order entry, to research customer purchase histories, and forecast future sales.

●Extensive PPI experience including Team Leadership & Management, Data Analysis using Excel, PowerPoint presentation construction, Team Facilitator, Leading and Facilitating multiple concurrent PPI projects within the Customer Care Department.

●Technical Writing: Reviewed, modified and created Training forms, work instructions and SOP’s

Quality Assurance Inspector (QA) ThermoFisher Scientific

●Performed incoming raw material inspections.

●Performed finished goods inspection.

●Entered non-conforming data into the system.

●Maintained material standards and inspection reports. Provided support to meet department and company objectives.

●Reviewed, modified and created forms and SOP’s in an FDA cGMP environment.

Honors & Activities

●President & Vice-President, Muslim Student Association, WMU chapter 1994-2000

●Public Relations Officer, The Arabic Language Klub, WMU 2012-2013

●Vice-President for Public Relations, Muslim Student Association WMU chapter 2012-2013

●Volunteer, Woodley Hills Elementary STE(+A)M program Currently

●Head Basketball Coach, 7th & 8th grade intermediate girls, Mt Vernon basketball league Currently

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