Carolyn Minnihan, CTE

https://www.linkedin.com/in/carolynminnihan/ * Greater Atlanta Area * 321-***-**** C * admcm5@r.postjobfree.com

I am looking for a new position where my transferrable skills can be utilized. I am familiar with airline corporate contracting, RFP processes, discount pricing and implementation to Fortune 500 clients. I can create strategic relationships with multiple departments such as Business Development, Operations, and Sales Operations inside and outside of companies. I would like to obtain a position that could help your company solve problems today either in a remote working experience or one that is closer to the Henry County, GA area. I am not opposed to attending training sessions in any area but I would prefer my daily commute to be remote or within Henry County, GA.

Delta Air Lines, Inc. – June 1995 to July 2020 – 1030 Delta Blvd. Atlanta, GA 30320 – 800.MY.DELTA

Delta Air Lines, Inc. - Senior Global Sales Account Executive – Corporate Sales (2005-July 2020)

Manager – Joe Painter – Delta Air Lines, Inc – Global Account Manager – 832-***-**** – admcm5@r.postjobfree.com. I had elected for the early retirement package that was offered to those that had 25+ Years of service.

Extensive sales knowledge during my 25-year career that represented a Global portfolio of $475 MIL where 80% of revenue was North American and Contract performance was usually at 105% contract performance in North America and 98% contract performance globally or greater with stretched goals.

Managed a portfolio with 2-4 Global Account Managers thru a merger with Delta Air Lines, Inc. and Northwest Airlines. As carriers were added with our strategic relationship, where we were skilled at negotiating Joint Venture (DL/KL/AF/AZ) contracts and implementing additional partnerships around the Globe with relationships with GOL, AeroMexico, Virgin Atlantic, and Virgin Australia, Korean Airlines, LATAM, and West Jet. Built and maintained effective relationships with SkyTeam partnerships as well which is about 19 other air carriers. Our focus was revenue growth and market share penetration.

Managed all Fortune 500 companies within the global corporate sales team portfolio and executive of high value customers for Diamond’s for about 5 years with yearly renewals in the B2B marketspace.

Identified and analyzed new market launches in order to move share and provide Delta Air Lines, Inc. and Joint Venture partners revenue increases YOY.

Coordinated with various departments with tactical strategies for a positive overall corporate objective and revenue growth. Consistently grew about 2 points of share per year and brought in subsidiary revenue of about $48K more than previous year for Delta Vacations. Share Gap usually had a positive gap YOY for my assigned accounts and maintained almost a zero cost of sale ratio to achieve results.

Led training sessions to key accounts to update travel agents on new products and services of Delta Air Lines, Inc. and Joint Venture Partnerships. On average my portfolio consistently had about 500 connections. If sessions were unavailable then always penetrated the virtual space with email campaigns and marketing materials as we were advised. As the travel agent community closed brick and mortar offices and moved to a more remote environment, I adjusted sales tactics to a more personal 1:1 relationship or hosted events for team building experiences and provided education sessions and account briefings.

Prepared Strategic Business review presentations for the Global Account Managers.

Created B2B partnerships for sponsorships, Wheels Up / Delta Private Jet Experiences, Cargo Sales, Executive Partnerships, and analytical fare pricing for Domestic and International fares.

Launched personalized websites to all accounts.

Delta Air Lines, Inc. - SkyBonus Coordinator – For Small to Mid-Size Companies (2003-2005)

Manager – Chris Cochran – 404-***-**** – admcm5@r.postjobfree.com

Implemented a corporate program that went from 0 to 40,000 accounts in 6 countries and 6 languages.

SkyBonus is a program that sales is still using 20 years later with a proven record of team leadership.

Identified skill gap areas and provided details to call center for answering customers questions.

Collaborated with other departments to provided education sessions to internal and external customers in the small-mid size company segment.

Extensive analytical skills and database management tools were used to provide reporting to various internal departments.

Marketed the program via various online channels and education sessions to the sales team and travel agent community.

Followed up with phone calls and emails to help create a more intuitive usability session with the end user and conducted user experience testing and designs.

When I was working on SkyBonus I helped merge 2 websites into 1 with 5 different languages and 2 different platforms while working with Sabre in Europe. We worked with a team at Sabre to do all the programming technical changes and we wrote up the requirements needed for the change.

Delta Air Lines, Inc. - Sales Staff Assistant – Washington DC (1998-2000) and Atlanta, GA (2000-2003)

Manager – Joan Bailey – 703-***-**** for DC and Atlanta was Charles Craig – 770-***-**** – admcm5@r.postjobfree.com

Maintained city wide office files and newsletters. Duties included ordering supplies and rental payments.

Approved city-wide expenses, vacation logs, general office maintenance and target markets.

Created Executive Business Decks and targeted markets for 75 sales representatives in inside sales in 3 cities – ATL, NYC, LAX.

Created reports for sales representatives to use in targeting new city launch initiatives.

Developed marketing materials with updates and content for city wide launches and initiatives, including event management.

Maintained favorable working relationships with the Inside sales community and Washington D.C. Travel agent community in Virginia, Maryland, D.C. and Delaware region.

Delta Air Lines, Inc. - International Customer Service (1997-1998) – Atlanta, GA

Provided knowledge to staff of International agents in multiple cities to teach them the location of resources and handled extreme customer service issues all while knowing all departmental aspects once call centers closed around the world.

Resolve issues related to the passenger’s travel and daily documentation of customers records.

Delta Air Lines, Inc. - International Sales Representative (1997) – Atlanta, GA

Provided excellent customer service as a sales person for International frontline sales where customers asked questions for various countries. I had to use my strong computer skills to maintain customer satisfaction on routes while using a variety of partners for around the world travel.

In each situation I had to use my adaptable and flexibility skills to capture the needs of the customer for their once in a lifetime trip.

Delta Air Lines, Inc. - Domestic Customer Service Representative (1996) – Atlanta, GA

First line of interaction with customers and consistently sold over $80,000 of airline tickets per month in domestic revenue.

Delta Air Lines, Inc. - Atlanta Airport Gate Agent (1995-1996) – Atlanta, GA

Operated gate with daily departures for on-time performance for standard and group passenger travel.

Other Work Experience:

Walmart Stores, Inc. – 1700 S., US-27 Carrollton, GA 30117 – 770-***-**** and 13490 Beach Blvd. Jacksonville, FL 32224 – 904-***-**** (1993-1995)

Cashier, Customer Service Manager and Cash Office Clerk thru specialized accounting software.

Randstad Temporary Services Jacksonville, FL (1992-1993)

• Various clerical positions with Barnett Bank in Jacksonville, FL

• Little Champ Food Stores worked with the gas credit card division to verify statements and balance store receipts for credit card payments.

Air Boingo Fayetteville, GA (1991-1993) Now Fun Spot America Atlanta – 1675 GA-403 Fayetteville, GA 30214 – 407-***-**** – Bungee Jump Coordinator and Front-End Manager that required liability forms to be signed.

Simply Fashion Stockbridge, GA (1989-1991) Highway 138 Stockbridge, GA 30281 – Store is now closed, but I was a Third Key Manager – Open/Close store, Display Coordinator, Accounting and Auditing shipments

Captain D’s Stockbridge, GA (1988-1990) – 109 Ga-138 W. Stockbridge, GA 30281 – 770-***-**** - Front End Operator and customer service manager

Education:

Clayton State University - Freight Broker Graduate - Instructor – Donna Mullins of Mullins International Solutions – 404-***-**** – October 15, 2020

University of West Georgia – The Richards College of Business – Carrollton, GA 30118 – Graduated in June 1998

Address: 1601 Maple St. Carrollton, GA 30118 – 678-***-****

The Richards College of Business is fully accredited by the Association to Advance Collegiate School of Business International (AACSB), a distinction achieved by less than fifteen percent of business schools worldwide.

Bachelors Business Administrative Management Systems – Graduated June 1998

•Classes that I had to take to obtain a degree – Corporate Finance, Records Management, Legal Environment in Business, Strategic Management, Production/Operations Management, Managerial reporting, Managing Cultural Differences, and Project Management (Certification was not around when I graduated).

• Associates of Applied Sciences - Office Administration – Graduated in June 1996

Skills:

Microsoft Office Products – Word, PowerPoint, Excel, Access, Teams

Communication tools – Zoom, Global Crossing, Cisco WebEx conferencing tool

Delta Products – Delta Term, Salesforce.com, CDS, Tableau, HTML, Dreamweaver, Acrobat, FrontPage, Photoshop, Illustrator, Concur, Domestic and International Fare construction lines.

Knowledge of -Brio/Hyperion, Illustrator, QuarkXPress, Free Hand, Photoshop, InDesign, Adobe, Acrobat, CorelDraw, Fireworks, and ACT2000!

Additional Honors and Awards:

CTE Certification (2011)

Chairman’s Club Nominee - Delta's highest company award (twice)

Top Seller in Reservations

Organizations:

Team mom to an A-Ball Pitcher and promoter (2006-Present)

Kaboom build member (2018)

Toast Masters International (2011-2014)

Georgia Business Travel Association (2008-2011)

Georgia Real Estate School (2003)

Habitat for Humanity Volunteer (2003-Present)

First Lego League Team Leader (2013 – Present)

Woodland Elementary School Council and PTA member (2011-2014)

Girl Scouts of America – Troop Leader (2008 – Present)

PADI Certified Scuba Diver (1998-Present)

NJROTC Leadership Academy Award recipient (1991)

References:

Conni Schmitt – The Coca-Cola Company – 678-***-**** – admcm5@r.postjobfree.com

Josh Rivera – Carlson Wagonlit Travel – 678-***-**** – admcm5@r.postjobfree.com

Pam Honeycutt – Cisco Systems – 770-***-**** – admcm5@r.postjobfree.com

Joe Painter – Delta Air Lines, Inc – Global Account Manager – 832-***-**** – admcm5@r.postjobfree.com

Account Manager Accurate Cash / Credit Card Handling Customer First – Creative Problem Solver Adobe Dreamweaver Communication Skills Win-Win Negotiator Never take No for an answer Account Reconciliation Active Learning Field Management Build best for less

Accurate Stock Records Active Listener Business Intelligence Consultative Selling #CUS Accounting Software Analytical Problem Solver

Account Management People Perspective Cash Flow Analysis Basic Clerical Knowledge Big Picture Roll-Up Your Sleeves…no politics

Answered Phones Community Work Experience Hands on Change Management Determine Project Costs Center Management Experience

Channel Management Project Management Journal Entries Exceptional Organizational Skills Programs and Project Management Analytical Skills Hotel Sales and Marketing Mentoring other team members Organizational Performance Metrics and Growth Customer Experience

Program Manager Executive Admin Sales Training Instructor Communications Specialist Newsletter Platforms Administrative Assistant Analyst Banking Construction Data Entry Executive Administrative Assistant Entry Level Freight Broker

Full Time Government Hiring Immediately Immediately hiring Information Technology Logistics Manager Marketing No Expertise No Experience Office Office Assistant Office Manager Program Coordinator Quality Assurance Quality Quality Control Receptionist Supply Chain Manager Sourcing Manager Procurement Sales Target Work from Home XPO Logistics UPS DHL FED EX 3PL LTL Trucking People Management High-level management and leadership skills Ability to schedule and manage tasks effectively Conflict resolution and problem-solving skills Risk management Written and verbal communication skills Cost control and budgeting skills Teamwork and motivational skills Organizational and multitasking skills Organizing daily activities based on the goals of the organization Devising new programs that support the organization's objectives Coming up with sustainable goals for the organization Working with other departments to develop budgets and plans for the programs Evaluating and assessing the programs' strengths and weaknesses Monitoring projects and overseeing project managers to ensure goals are met Meeting with stakeholders to discuss program status and goals Working with the marketing team to improve strategies Restaurant Management Hospitality Services Procurement Indirect Procurement Category Manager Category Lead Procurement Specialist B2B sales Travel Lead Analysis Skills Accounting Business Development Business Analysis Customer Service Computer Skills Cash handling Data Entry Excel Word PowerPoint Teams Outlook English Front Desk Guest Services HTML5 Hospitality Experience IT Experience Interviewing Leadership Experience Microsoft Office Word PowerPoint Outlook Negotiation Network Organizational Skills Office Experience Outside Sales Project Management Presentation Skills Quality Management Sales Experience Time Management troubleshooting Upselling Accountable Account Management Analysis Accuracy Ability to Multi task B2B sales Build rapport Business Management Business Administration Business Development Brand Marketing Budget Management Customer Service Communication Skills Customer Relationship Management Consulting Experience Compliance Detail Oriented Document Documentation Data Entry Database Event Marketing Event Planning Event Coordination Flexibility Field Sales Face to Face Sales Field Marketing Good Communication skills Guest Service Hospitality High Volume Highly Organized Innovation Interpersonal skills Invoicing Formal entries Journal Entries Leadership Development Lead Generation Microsoft office multitasking management training Microsoft excel marketing strategy marketing campaign marketing communications mobile Phone negotiation skills national sales new business development outside sales experience outgoing personality outlook office management outbound calling project management problem solving sills promotional sales public speaking promote sales punctuality quality control qualifying leads quick learner recruiting relationship management restaurant management sales and marketing sales experience scheduling sales support sales customer service social media sales consultant technological trouble shooting time management skills trucking territory sales user interface design user experience utilization management user acceptance testing vendor management verbal communication written communication XHTML youth worker word processing

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