Office Assistant Manager

CHENELLE PIERRE-LOUIS

Atlanta, GA 646-***-**** admck0@r.postjobfree.com

HEALTHCARE ADMINISTRATION ADMINISTRATIVE MANAGEMENT

Dynamic, results, driven healthcare administrator with experience working in multi-practice settings. Seasoned healthcare support professional with a proven strong track record of performance in high-operation tempo, multi-specialty organizations. Possesses a thorough understanding in Health Insurance comprehension, customer service, Business Administrative linguistics, and team leadership. Highly organized with superior attention to detail. Awarded and recognized by leadership for performance excellence. Excellent oral and written communication skills, strong interpersonal skills.

•Excellent planning, organizational, analytical, and decision-making capacities for coordinating multiple assignments, overcoming challenges, and solving problems in dynamic, fast-paced environments.

•Strong analytical skills, including collecting, synthesizing, and summarizing relevant data, perform root cause analysis, analyze workforce and competency data, and provide recommendations and solutions.

•Technical Skills: Proficiency in MS Office Suite (Word, Excel, PowerPoint). SharePoint, Drake Software, ADC, eClinicalWorks, EPIC Software

EDUCATION

Master of Healthcare Administration

American InterContential University

Bachelor of Science-Healthcare Administration

Clayton State University

PROFESSIONAL EXPERIENCE

Advanced Medical Support Assistant

Atlanta VA Medical Center 09/2019- Present

Manages and executes office support functions, including purchasing, inventory control, contracting space management, information technology support, records maintenance, and human capital—provided advice, guidance, and consultation to officials concerning the interpretation and application of analyses. Provide administrative support to Physicians, Nurses, Social Workers, and all professional staff.

Administrative management

•Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.

•Develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.

•Uses a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and care in the community resources. Sets priorities and deadlines while adjusting the flow and sequencing of the work to meet team and patient needs. Enters appropriate information into the patient's electronic record.

•Monitors pre-appointment information and requirements to assure readiness for patient visit/procedure.

•Participates in team huddles and team meetings to manage, plan, problem-solve and follow up with patient care by sharing information and collaborating with the interdisciplinary team.

Operations Management

•Manages departmental budgets' preparation and tracking—sustained & prepared payment processing for outside contractors and vendors.

•Composes, designs, edits, and prepares various correspondence, documents, and reports for the department, including spreadsheets, graphs, and charts. Identified computer applications to perform required duties most effectively.

•Prioritizes and coordinates projects and followed through on any issues on time

Process Improvement

•Develops and maintains comprehensive and detailed project plans that summarize critical short and long-term tasks, cost target Leads and facilitates process improvement initiatives and projects, including assessment, planning, event facilitation, and follow-up/sustaining for cross-functional teams in the use of process improvement methodologies to achieve operational excellence, budget performance, and intermediate deliverables.

Training Management

•Administers and carries out program training activities of an organization, communicates effectively orally, writes recommendations for senior leader consumption, and facilitates training programs. Analyzes, evaluates, and recommends solutions to policy/program issues.

Registration Associate

Children's Healthcare of Atlanta 12/2017-09/2019

Performed daily audits to ensure all duties are performed correctly. Acted as a resource for staff to resolve/handle difficult situations or questions, maintained positive patient flow. Assist in conduct performance evaluation of staff and disciplinary action. Assisted Appeals department to provide related information to overturn claims. Provide release of medical information as required—Assisted Supervisor with staff development.

Healthcare Administrative Support

•Interviewed patients and families to obtain complete and accurate demographical and financial information. Ensured all necessary paperwork is obtained and processed into every patient's file. Confirm Insurance coverage is eligible and precisely classified and collects any monies due at time of service.

•Explained financial requirements to parties responsible, whether it is collecting co-pays or explain self-pay policies. Serve as a liaison to another department if parents ask questions regarding care (Nurses or Financial Counselors).

Patient Services

•Accountable for patient check-in/out procedures and resolving any outstanding alerts on patient accounts, including collecting co-payments, insurance information, and balances on accounts.Accurately completed the registration process for any procedure/admission outlined by the department's policy and procedure manual.

Training

•Assisted Management with staff development on EPIC software via shadowing. Showcase positive work attributes, step by step procedure, and policies when handling registration. Engage with senior analysts and management in reviewing, analyzing, and developing program documents.

Office Assistant/Patient Advocate

Peachtree Surgical & Bariatrics 06/2017-10/2017

Reviewed and processed medical bills, coding, and claims for accuracy. Collect money owed at the time of service. Alerted and explained claim denials to patients and efficiently correct any inaccuracies that contributed to denial. Maintained contact with insurance companies to resolve billing concerns.

•Organized seminars for attending Doctors, ensuring all proper paperwork is accessible and answering questions or concerns patients have. Sort, label, and create files that were used for record-keeping. Deescalated customer complaints and resolved issues by explained any insurance concerns. Answered incoming phone and maintained Doctor and patients' schedules. Managed Precertification's on procedures for patients and explained financial responsibility.

•Trained all incoming employees on company policies and procedures. Identifies areas and types of corrective action needed, corrects records, or advises the appropriate customer contact of action that may need to be taken, and processes a variety of financial transactions in the financial system.

Office Assistant/Patient Service Representative

Aspen Dental 05/2016-06/2017

Supports and facilitates the efficient operation of medical rehabilitation practice. Schedules appointments and training, coordinate employee schedules, gathered feedback on patient experience, administers budgeting and financial record-keeping, orients new hires, communicates with staff on regulatory changes, and ensures HIPAA compliance. Primary functions included providing coverage to all front-desk and administrative staff and assistance with department operations, including supply chain management, employee training, patient communication, and data audits.

Administrative Management

•Verified all data was current and inputted any necessary benefits, billing, or demographical changes. I oversaw patient tracking, charge capture, and reconciliation in a fast, efficient system designed to minimize patient wait time. Ran credit checks for patients as well as offering financing options. Processed billing that would be patient financial obligations. Ordered all necessary supplies for the office within the allotted budget.

•Handpicked by the office manager to train all incoming employees due to efficiency and leadership skills I maintained. Received significant amounts of incoming department and directives, handbooks, information letters, and other official information; determines appropriate action.

Patient Services

•Obtained and completed full patient registration into the billing system. Worked directly with clinics, patients, and sales reps to gather complete and accurate demographic and insurance data.

•Engaged in active listening with patients to help them get scheduled with an appropriate provider in an acceptable time frame.

•Provided excellent customer services in a high call volume situation and determining the best and most efficient way for Patients to get their concerns and needs addressed by gathering the appropriate information.

VOLUNTEER EXPERIENCE

National Kidney Foundation

Lupus Foundation of America

AREAS OF EXPERTISE

Leadership & Management, Process Improvement, Quality Improvement, Health Information Technology, HIPAA Compliance, Data Analysis, Regulatory Compliance, Credentialing, Team-Building, Marketing, Electronic Health, Record, Billing and Coding,, Strategic Planning & Analysis, Policy Analysis & Compliance, Strategic Policy Development, Process Optimization & Control, Client-Relationship Management, Program and Project Management

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