BALA SRINIVASA RAO B. Flat No: ***, Block - *,

Email: admciq@r.postjobfree.com Challa’s Full Moon Apt, Mobile: +91-998******* Balaji Layout,

Gajularamaram.

Hyderabad - 500 055.

Objective:

Highly focused, confident, dedicated and committed person with a diversified skill set, well experienced and proven achiever seeks to establish a career with a company committed to taking their business to the next level by consistently attaining targets in all areas of the Organization.

Personal Traits:

• Strong Leadership abilities.

• Excellent Organization skills.

• Experience evaluating and training Team Members.

• Analytical, Goal-oriented work style.

Certificates: White Belt and Lean Training.

Work Experience:

Company Role Location Duration

Optum Global Solutions Team Lead / SME Hyderabad July, 2011 to Feb 2021 Hinduja Global Solutions Sr Claims Executive Bangalore July 2004 to July 2011 Plexion Technologies Data Processing Engineer Bangalore Aug 2003 to May 2004 NEE Softech Pvt. Ltd. Computer Programmer Trainee Visakhapatnam July 2001 to Aug 2003 Optum Global Solutions formerly United Health Group: Optum is a leading healthcare services and innovation company focused on improving affordability, quality and efficiency of health care. Optum has been operating in India since 2006 and has Teams supporting healthcare operations, product development, automation, analytics and data solutions. Job Profile: Team Lead /SME

• Lead the Team, allocate/assign claims to the Team

• Improving the operational processes by providing support and resolving queries in terms of their Production and Quality with maintaining accuracy

• Played a significant role with initiatives towards operational excellence by having Action plans like highlighting on those who are not meeting their SLAs within the Team as well as to the Clients by using MIS reports

• Co ordinating with the Management and the Clients to discuss on the claims backlog and its timely resolutions with having long term plans to vision the process to the next level

• Initiates in the management skills by handling Team members with different mind sets by observing their behavioral attitude with respect to the assigned work

• Having remediation plans on the regular outliers by having additional audits done on their work to reach their Goals

• Bifurcate the task with each Team members by assigning additional responsibilities like assigning claims internally, sending hourly reports, auditing claims etc. apart from their regular work

• Auditing the claims for those who are not meeting their SLAs to ensure they meet their Goals with utmost accuracy

• Handling reports daily and weekly to the Management and to the Clients on daily proceedings by involving with Team activities

• Discussion on growth prospective of the Process by having plans to minimize the loopholes like resolving the aged claims timely within the Process by maintaining good Efficiency

Hinduja Global Solutions: Hinduja Global Solutions (HGS) is a service provider head quartered in Bangalore, India operating on a global level with over four decades of experience working some of the world’s most popular brands.

Job Profile: Senior Claims Executive

• Allocate and handle claims of various specialties including Physicians, Outpatient and Inpatient claims

• Improving the operational processes by providing support and resolving queries in terms of Production and Quality with maintaining accuracy

• Played a significant role in multi-tasking by having additional responsibilities like assigning work to Team, Query handling, Report generation apart from my regular task

• Act as Sub Group Head (SGH) by handling Team and supporting them in solving their queries and initiate Team by meeting their goals

• Identify overpayment on the claims and then validate them for Overpayment Recovery Team

• Initiated in long term planning towards operational excellence in having action plans to the Clients for the betterment and growth of the Process Plexion Technologies: Plexion Technologies (India) Pvt Ltd. is involved in Software design analysis, automotive and aeronautical and space technology services, automotive manufacturing and engineering services., operating system software, business and other application software, computer games software for all platforms.

Job Profile: Data Processing Engineer

• Processing data consisting of raw materials of automotive and space components

• Improving the operational systems, processes and find the exact raw data for different auto makers

• Automobile industry materials used for automobile manufacturing are collected, maintained, analyzed and achieved into the System using IMDS

• Using IMDS (International Material Data Systems) it is possible to meet the obligations and their suppliers by National and International standards N. E. E. Softech Pvt. Ltd: One of the highly recognized training centers in the city, NEE Softech has played a pivotal role ever since its establishment by enabling the students to have easy access to rich learning programs.

Job Profile: Computer Programmer Trainee

• Learning curve in Programming.

• Includes writing of software following directive of the users, software maintenance, web page designs.

Educational Qualifications:

Post Graduated in M.Sc. (Computer Science) year 1999 to 2001.

Graduated in B.Sc. (Maths, Physics, Computers) year 1996 to1999.

Passed Intermediate with (Maths, Physics, and Chemistry) year 1994 to 1996.

Passed Tenth (I.C.S.E.) year 1993 – 1994.

Software Exposure:

1. Languages : Pascal, C, C++, COBOL, Java, FoxPro. 2. Operating System : MS-DOS 6.22, Windows 9x/NT/2000/XP/7/8/10 3. DBMS : MS-Access, Oracle.

4. Web Based Tools : HTML, VB. Script, Java Script, ASP. 5. Front End Tools : Visual Basic 6.0, VBA.

Personal Profile:

Date of Birth : September 03, 1977

Sex : Male

Martial Status : Married

Father's Name : Mr. B. Paradesi Naidu

Nationality : Indian

Languages Known : Telugu, Hindi, English, and Kannada Passport Number : U8705681

Contact Number : +91-998*******

Email Address : admciq@r.postjobfree.com

Extra Curricular Activities & Hobbies:

• Participated as a Volunteer at the National Festival 'Spirit of Unity Concerts for Universal Integration ', an integral part of Bharat Cultural Integration Committee.

• Attended the Combined Annual Summer Training Camp at MGTOC (I.N.S. Ekasila), Visakhapatnam in association with the NCC (National Cadet Corps).

• Served in the SCC (Sea Cadet Corps), a voluntary training establishment of Indian Navy for Six years and attended the All-India Summer Training Camp at Visakhapatnam

• Philatelist and Numismatic