Sales Associate, Residential Case Worker, Direct Support Professional

James M. Dugan III

973-***-**** ● Email: ***********@*****.***

PROFESSIONAL SUMMARY

A resourceful and result-oriented professional with sound decision-making, organizational, and relationship-building skills; empowering clients to make life-changing decisions by providing them with appropriate and specific evaluations, analyses, and problem-solving techniques.

SKILLS

• Active Listener

• Interpersonal Skills

• Proficient Strategist

• Team Building

• Organizational Development

• Conflict Resolution

• Goal-Orientated

• Exceptional Time-Management

PROFESSIONAL EXPERIENCE

Mercy Drive Inc. Bronx, NY

Residential Case Worker (October 2019-Present)

• Managed and maintain an extensive caseload record.

• Followed State and Federal policies and procedures for a caseload of 50+ clients with developmental disabilities.

• Follow-up with families to ensure needs and services are met.

• Maintains accurate and complete monthly case notes, client records, and client life plan assessments.

• Supervises Direct Support Professionals to work and provide quality assistance based upon the clients’ needs.

• Makes assessments and changes to the quantity of services clients need. FedEx Brooklyn, NY

Package Sorter (May 2018-June 2019)

• Focused on following package labels, resulting in 75% decrease in dropped packages.

• Loaded thousands of packages onto conveyor belts and delivery trucks while ensuring quality packaging.

• Meticulously careful with the distribution of all handled inbound and outbound packages. Pet Valu Laurel Springs, NJ

Sales Associate/Keyholder (October 2017-August 2018)

• Listened actively to customers concerns while providing helpful and positive feedback.

• Trained new recruits on pet nutrition while establishing positive rapport to ensure customer satisfaction.

• Cultivated relationships with internal and external customers. Phoenix Behavioral Health Ewing, NJ

Life Skills Coach (April 2017-December 2017)

• Creating and organizing confidential client files including intake and session documentation.

• Maintained professional relationship with clients wherein set goals were attained and obstacles were discussed without reservation.

• Gathered monthly client feedback survey results by recording collected data within a digital database.

• Created detailed and comprehensive reports to illustrate trends, projections, and potential successes. Source4Teachers Cherry Hill, NJ

Substitute Teacher (May 2013-November 2014)

• Delivered comprehensive and detailed reports to teachers regarding lessons and student progresses.

• Partnered with students to assist them with understanding comprehensive lessons and assignments.

• Listened actively to student inquiries while providing helpful and positive feedback in a professional manner. Bancroft Haddonfield, NJ

Program Associate (October 2014-July 2015)

• Identified program risks and provided mitigation to sustain efforts and avoid negative consequences.

• Consistent focus attended to the physical, emotional, developmental, and social needs of clients.

• Completed daily comprehensive client reports based on frequency and intensity of actions committed. EDUCATION

B.A. English Rowan University (2012) Glassboro, NJ A.S. Sciences Camden County College (2009) Blackwood, NJ

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