Experience

Education

Additional Skills

Yovana Martin

**** * ******** ** *****, FL, 33607 954-***-**** admcc1@r.postjobfree.com PRO UNLIMITED INC., TAMPA, FL

Telephone Enrollment Specialist, Sep 2020 - Present

• Complete enrollment for prospect into the desired plan for desired effective date. •Make sure to update any new or incorrect information such as address, email, phone number, etc. •Provide excellent customer service, listening and retention skills. •Answer any general questions the prospect might have. •Ensure to email Sales Agent the prospects information once enrollment is completed.

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Administrative Assistant, Nov 2019 - Aug 2020

•Provide high levels of customer service by preparing orders, answering phones and collecting over the phone payments. •Assure that customers are well satisfied with their orders. •Assist with back of the house organization and ensuring all products are fresh. •Independently resolve customer issues and complaints to ensure high level of service and customer satisfaction.

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Temporary Medical Scribe, Jun 2019 - Oct 2019

•Accompany the physician when conducting patient interviews and examinations. •Document patient history including history of present illness, review of past medical and surgical history, family and social histories, medications and allergies. •Document or scribe different forms of health improvement options that the physician explains to the patient. •Assist physician with placing orders for prescriptions for the patients.

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BROWARD COLLEGE

FORT LAUDERDALE, FL

Bachelor Business Administration Candidate (Expected graduation Apr 2021) BROWARD COLLEGE

FORT LAUDERDALE, FL

Associate Accountancy (Mar 2020)

• Bilingual- English and Spanish

• Team work

• Leadership

• Problem Solving

• Time Management

• Customer Service