Jira Administrator

Santosh Lilani

Mobile:+** - 843*******

E-Mail:admcbj@r.postjobfree.com

Having total 4.4 Years of IT industry experience on Atlassian JIRA Administration, JIRA developer and Confluence, Crowd, Agile, Service desk Support.

PROFILE SUMMARY

I have 4.4 years of experience in Atlassian JIRA Administration, Confluence, Crowd, Agile, Good Exposure in Analysis, Design, Development, Project management, agile methodologies.

I have very good experience with JIRA management and Confluence pages development.

Good knowledge in DC and DR implementation

Installed and tested various plug ins/add-on’s

Currently working on Jira, Confluence, Bit Bucket.

I have very good knowledge in Jira, Upgradation & Migration from lower version to new version (Both Core and Applications up gradation)

Good Knowledge in Jira, Confluence Installation.

Good Exposure in implementation of Work flows, Screens, Custom Variables, Post functions in Work flows.

Good Exposure in Dash and Scrum boards implementation

Very Good Exposure in Agile project implementation, Sprints, Epics, Stories.

Provided end to end training to Business and end users

I have very good knowledge in Crowd, AD/LDAP Configuration with Jira & Confluence.

I have good exposure in projects export and imports and merged different environments into single.

Good Team player with excellent communication skills.

As JIRA Developer :-

Administration and support of JIRA, Confluence, and related plug-ins and products.

Install, configure and update Jira for enterprise level usage.

Analyze, review, and document current functionality to determine potential areas of improvement across all JIRA instances.

Work with stakeholders to determine ways to optimize/improve JIRA setup and workflows.

Design standard workflow and recommend to projects leads to reuse configurations schemes, workflows and issues types.

Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.

Trained end users and new teams to use JIRA effectively.

Perform project-to-project and/or instance-to-instance data migration.

Report errors in Jira agile system to Atlassian team.

Work with stakeholders to understand their business need and guide them to use tool correctly.

Creating custom dashboards and filters for projects. Customize JIRA and Confluence based on business case.

Design and restructure existing screens and added transition screens where required.

Implemented transition conditions and restrictions with existing and new fields.

Upgrading and integrating of JIRA and Confluence instances.

SKILL SET

Jira Version 5.2.3 to 6.0 upgraded

Jira Version 7.0.0 to 8.1.0 Upgraded

Jira Service Desk.

Migration: Windows To LINUX

Migration: Windows To SERVER

Database Migration: HSQL to Oracle To SQL Server

GIT/GIT HUB

TECHNICAL PURVIEW

Administration Tools

JIRA Core, Jira Service Desk, Jira Agile, Confluence, Crowd, Bitbucket

Application Servers

Tomcat 8.X.

RDBMS

Oracle 9i/10g, 11i,

Operating System

Windows (All Versions), Linux

Version Control Tools

GIT,GIT-HUB

ORGANISATIONAL EXPERIENCE

Working as a Jira Administrator at Quantyum Technology Solutions Pvt Ltd. from Dec 2016 till date.

ACADEMIC DETAILS

BBM from Kuvempu University.

Pre University from National Institue of Open Schooling.

Responsibilities:

Creation of Jira Projects based on user request.

Cloning the Jira Projects

Re-indexing Jira on timely basis

Creating spaces in Confluence

Providing privileges to the users

Creation of new Jira users and Jira groups

Implementing Jira workflows using advanced features such as Post functions, Conditions and Validator

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in Jira Projects

Work with stakeholders to determine ways to optimize/improve JIRA setup and workflows.

Design standard workflow and recommend to projects leads to reuse configurations schemes, workflows and issues types.

Able to create complex JIRA workflows including project workflows, screen schemes, permission scheme and notification schemes in JIRA.

Creating Jira Service Desk projects, Custom fields, Issue Types and screens for Customer portals

Configure the Customer Portal, request types, queues, SLA metrics and automation.

Installing plug-ins and maintaining the licenses

Troubleshooting the problems in Jira

Linking GIT Repositories to Fisheye Projects

Creating and managing filters.

Managing Groups and Role management based on projects.

Prioritizing workload and resolving tickets based on Service Level Agreements

Integration of Jira with other applications using plug-ins

Migrating Jira Service Desk project

Experienced in Installing, Upgrading Atlassian products.

Taken ownership in checking Plug-in compatibility and UAT pre upgrade of Jira.

Restarting Jira, performance monitoring of Jira instances and checking log and backup files

Managing Users in Crowd Directories.

Administration and support of JIRA, Confluence, and related plug-ins and products.

Install, configure and update Jira for enterprise level usage.

Analyze, review, and document current functionality to determine potential areas of improvement across all JIRA instances.

Work with stakeholders to determine ways to optimize/improve JIRA setup and workflows.

Design standard workflow and recommend to projects leads to reuse configurations schemes, workflows and issues types.

PERSONAL DETAILS

Date Of Birth : 19th November 1990

Nationality : Indian

Languages Known : English, Hindi, Kannada.

Santosh Lilani

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