Ladenisea Broadnax

**** ******* ***** ******, ***** 75241

Contact Information: 469-***-****

Email Address admcb2@r.postjobfree.com

Skills Expertise

Business Administration Management Experience Auditing Experience

MS Word/ Excel Auditing Experience Research Analyst

TMS (Traffic Pro) Detailed Oriented Claims Experience

MS Outlook Customer Service Experience Working Fast Pace Environment

MS Project Team Lead Experience Financial Analyst

Data Entry Accounting Experience WFM 45

Education:

Mountain View Community College, Dallas, TX (2000-Current)

Wilmer-Hutchins High School, Wilmer, TX Graduated 2000

Work-Expertise

Neiman Marcus- Dallas, Texas Logistics Claims Analyst: 06-2001-Current

-Manage claims inventory to meet individual, team, and company goals

-Process claims according to company policies and procedures

-Ability to communicate with executive management regarding the decision-making process of claims

-Understand and qualify type of claims filed, investigate and analyze cargo claims for loss, damage delays

-Collaborate with Sales, Pricing, Operations, and customers regarding disposition of claims

-Handle customer inquiries and complaints/ Knowledge of risk reduction and claims process

-Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

-Perform assigned duties in a professional and service-oriented manner with customers, carriers

-Ensure all claim related activity is accurate and well documented

-Review all outstanding / pending claims/ Communicate status back to customer as needed

-PC proficient (Microsoft Office preferred), solid Microsoft Excel skills, claims and / or, accounting software

-Maintain aging claims within customer requirements/ excellent verbal and written communication skills

-Proven analytical and problem solving skills/ Application of claim payments from the carrier

-Supports the Claims Analytics team in the development of a data-driven approach to the claims function

-Development and transition of management reporting into business intelligence tools

-Assist with projects and initiatives to improve claims outcomes and to provide top-tier service

-Review and investigate high dollar and escalated claim related issues

-Request and review reports to identify and monitor claim trends and utilize data to support findings and/ resolutions

-Work with leadership team and other support areas to resolve issues and coordinate responses to the appropriate internal or external areas.

Kids “R” Kids-Dallas, Texas Teacher Assistant: 07-2000 to 02-2001

-The ability to comply in all respects with all applicable laws and regulations relating to childcare

-Work with the lead teacher to monitor the class schedule.

-Assist teachers with lesson preparation by getting materials ready and setting up equipment.

-Revise lesson material with students individually or in small groups.

-Ensure the classroom environment is safe and clean.

-Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions.

-Collaborate with lead teachers to recognize issues students are facing and recommend solutions.

-Document student progress and communicate with parents to keep them informed.

-Help lead teachers to create lesson plans. Comply with state, school, and class rules and regulations.

-Attend all training classes, parent conferences, and faculty meeting

Greyhound Lines –Dallas, Texas Customer Service Rep: 06-1998 to 05-2000

-Provides schedule, routing, transfer and current fare information to customers

-Prepares accurate travel documents by computer Reissues or re-routes tickets

-Updates schedule monitors, information boards and/or uses PA system to convey current information to customers

-Oversees and assists in resolution of customer complaints.

-Problem solving and decision-making/ oral and written communications skills

-Answers incoming customer calls regarding billing issues, product problems, and service questions

-Listening to customer or client complaints or concerns and working to resolve their issues

-Maintaining solid customer relationships by handling questions and concerns with speed and professionalism

-Directs customers to appropriate areas of the terminal to obtain desired services and answer phones

-Directs passengers to correct loading gates or areas for departures and connections

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