091*-***-****

Bacolod City, ****

jojiarufurredo

GEORGE ALFRED

R. PADASAS

PROFILE

I am a dedicated and hardworking individual who has experience working in both online and office-based environment. I have proven ability in communicating effectively and resolving conflict, and have demonstrated keen organizational skills which allow for effective delivery of outstanding service.

admbzp@r.postjobfree.com

EXPERIENCE

Customer Service Representative I (Home based)

Teletech (Rodan + Fields) Jan 2020 – Feb 2021 (Account ceased operations)

Scope: My role focuses on coordinating efforts to ensure that all chat and email inquiries are handled within a timely manner and with an exceptional quality of interaction. Key to the role is demonstrating a high degree of customer awareness while accurately and expediently processing customer request. Some of my duties include receiving and resolving customer inquiries and problems concerning subscription application, delivery of services and status of accounts.

Duties include:

Handling inquiries regarding orders, billing, commissions, and other issues from Rodan + Fields consultants and customers, with the highest degree of courtesy and professionalism with a focus on first contact resolution, resolving issues within one chat/ email

Liaising with new customers to process new subscription/ consultancy application

Computing Consultant's monthly income from sales to ensure they meet minimum sales quota

Performing account management in updating and maintaining customer information on the database

Processing termination of consultantship and cancellation of accounts

Processing orders or making changes with the original orders upon customer request

Handling logistic issues such as missing orders, delivery delays, defective products, and lost packages

Processing returns/refunds through Amex, Visa and Mastercard

Generating effective solutions to problems while considering unique aspects of situations

Developing a broad working knowledge of Rodan + Fields practices and operations and demonstrating continued and consistent proficiency in the skill sets utilised within the department

Achievement:

Recognized as the most productive agent for 3 consecutive months in 2020 for reaching 96% of customer satisfaction and 100% for quality assurance.

EDUCATION

Bachelor of Science in Business Administration, Major in Marketing

Colegio San Agustin-Bacolod Ongoing

Year 12 in Accounting, Business and Management Strand Diploma

St. John’s Institute 2019

SKILLS

Collaboration

Time Management

Relationship Building

Creative Thinking

Logical Argument

Clarity in Communication

Professionalism

EARLY EXPERIENCE SUMMARY

ESL Tutor (Home based)

51 Talk July 2019 – Nov 2019

Scope: My role focused on developing purposeful and appropriate schemes of work and lesson plans that provide for effective teaching strategies and meet the individual needs of students. Key to the role was exercising good judgement on day-to-day tasks and maintaining a flexible approach to work routines. Some of my duties included assisting students to improve their listening, speaking, reading and writing skills, assessing students and providing both formative and summative evaluations and enabling students to develop English competencies and skills to achieve their goals.

Assistant Event Coordinator

Philippine Institute of Certified Public Accountants Annual National Convention November 2018

Scope: My role focused on assisting the Event Coordinator with the overall convention activities for the Accountants organization. Key to the role was maintaining a flexible approach and being detailed oriented while working in a fast-paced environment. Some of my duties included assisting guests and participants by providing answers to questions, assisting in the event registration and coordinating activities of assigned areas to ensure optimum efficiency and compliance with appropriate procedures and specifications of the convention.

INTERNSHIPS

Administrative Assistant

Leasing and Operations Department, 888 Premier Mall April 2019

Scope: My role focused on providing administrative and office support to ensure the efficient day-to-day office operations. Key to the role was maintaining a high degree of attention to detail and practicing good communication skills. Some of my duties included answering calls and directing inquiries, drafting listing agreements and leases in conjunction with the Leasing and Operations Officer, coordinating the distribution of leasing, sales and tenant notices and performing general administrative duties.

Administrative Assistant

Provincial Treasurer’s Office of Bacolod City March 2019

Scope: My role focused on assisting the City Treasurer and other members of the administrative team in providing professional leadership to organize, administer, and provide support for the department. Key to the role was practicing effective communication and organizational skills. Some of my duties included ensuring accurate documentation of governmental checks, maintaining a regular filing system, as well as confidential files, and processing incoming correspondence.

ACHIEVEMENTS

Event Organizer ” Gabing Maliwanag” a fundraising event for CSA-B gymnasium 2019

Loyalty Awardee St. John’s Institute 2019

Math Excellence Award DIWA 2018

Champion in English Composition St. John’s Institute 2017

Champion in General Information Contest St. John’s Institute 2017

Champion in Math Wizard Contest St. John’s Institute 2017

LANGUAGES

English

Mandarin

INTEREST

Reading

Animated Series

Music

Mobile/ PC Games

COMMUNITY INVOLVEMENT

Event Facilitator

Madrasah Youth Encounter February 2019

Scope: Developed engagement strategy and action plan for the event. Contributed to the improvement of the quality of life of the Muslim youth by providing their needs in school supplies, and establishing and maintaining effective working relationships with program participants, volunteers and the members of the public.

Program Participant

Sum-ag Elementary School December 2018

Scope: Supported the children’s nutritional health and education by ensuring that policies and procedures of the feeding program are in place and implemented. Assisted in the planning and organizing of activities, coordinating with team members, teachers and other stakeholders on events details and logistical arrangements and helping to increase public awareness to improve community participation in schools and children’s human development outcomes in public sectors.

Team Leader

Pangkabuhayan Program November 2018

Scope: Provided leadership, management and supervision for all aspects of the project with the overall objective of improving the well-being of retirees. Designed and conducted livelihood activities with the utmost sensitivity for the safety and well-being of retirees, educating retirees and ensuring they are equipped with the working knowledge and skills to utilize products for small business.

Achievement:

The successful delivery of the community program received recognition on the local media and newspaper.

REFERENCE

Available Upon Request

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