Practice Manager of Operations

ANGELA

SMITH

**** ***** ***** ** **, Washington Court House, OH 43160, 740-***-****, **********@*****.***

PROFESSIONAL SUMMARY

Dedicated dental industry professional with demonstrated strengths in customer service, time management, and trend tracking. I would bring to your company 32 years of dental experience. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals for a 2.5-million-dollar practice.

SKILLS

Loyal

Multitasker

Organized

Driven

Critical thinking

Cultural awareness

Analytical thinking

Coaching

Leadership

EXPERIENCE

Practice Manager of Operations

Heartland Dental, Grove City, Ohio

February 1998 - Current

Maintained organization and information access through stringent records management.

Protected patient data with secure records management system.

Directed and conducted recruitment, hiring, and training of personnel.

Met coverage demands by establishing work schedules and assigning specific jobs.

Maintained unit paperwork, documenting patient care, condition, and issues.

Enhanced operations through careful review and improvement of practice policies and operating procedures.

Payroll, Bank Reconciliation, Accounts Payable, Accounts Receivables,

Dental Assisting/Dental Reception

Insurance Claims Submissions

Insurance Claims Follow Up

Collections

History of meeting production and collection goals

Ability to meet deadlines

Providing customers with product information and availability,

Delivering prompt, professional solutions for customer inquires

Suggesting improvements to customer service to higher management and staff

Implementing improvements to customer service

EDUCATION

Dental Assisting Certificate

RETS College, Columbus, Ohio

Bachelor of Science in Business Administration

Franklin University, Columbus, Ohio

January 2019

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