Michelle Howe

**** *** ******, ******, **** *****

319-***-****

admbte@r.postjobfree.com

PROFILE

Accomplished technical editor/writer and process analyst with project management skills. Well organized and versatile individual with leadership qualities.

Over twelve years’ experience in technical editing

Five plus years Project Management experience

Experience in designing and delivering training programs to internal and external customers

Application of Lean and Project Management principles

Lean award winner

Web site maintenance using Content Management System

Managed the revision of department Quality processes and procedures from development through delivery

Mentor new editors and assist with on-boarding

Promoted three times during tenure

Published freelance writer and blogger

Experience writing press releases and newsletters

Collins Aerospace, Cedar Rapids, Iowa 2006 - Present

Lead Tech, Senior Editor

Within the Publications and Training Solutions department, assist in an editorial capacity on the production and publication of Rockwell Collins' technical publications. This includes Project Management of assigned publications from kickoff through delivery, proofreading, formatting, pagination, styling and content review of publications as assigned on manuals of up to 2000 pages or more in length. Coordinate with the writing team to ensure that content is complete and accurate, while adhering to publication writing specifications and meeting customer deadlines. Lead role in documenting and publishing the internal process document for the Editor role. Lead mentor on numerous occasions.

Eric Sandberg, Ameriprise Financial, ChFC, Hiawatha, Iowa 2005 - 2006

Financial Assistant

Assist in all aspects of financial planning process, from data gathering, data input to editing financial recommendations to creating final deliverables for client presentation. Assist with ongoing client services, entering trades and other general client correspondence. Manage the office payables, expense account and other responsibilities as necessary.

Michelle Howe - page 2

NCS Pearson, Cedar Rapids, Iowa 2001 – 2003

Software Quality Engineer

Responsible for auditing Software Project document artifacts for compliance to company development processes, standards and procedures per the Capability Maturity Model Level III practices. Participated in the review of project planning, design, testing and implementation activities to ensure quality requirements are met. Participated in review of customer or contractual documentation, including proposals to identify and ensure fulfillment of requirements. Serve as a technical and advisory resource to Software and Program teams by providing consulting on and examples of project/program deliverables.

FISERV LIS, Cedar Rapids, Iowa 1994 - 2001

Senior Consultant/Project Management Lead

Created and conducted training for clients, for various functionality modules within the ID3 Software system, including functions in Reinsurance, System Plan Definitions, New Business Requirements, Policy Owner Service and Agency Management. Documented system procedure methods for distribution to clients as requested. Responsible for reviewing and updating training programs and testing material as assigned. Organized and conducted user meetings in order to gather system information for training material updates. Assisted internal consultants and users with training and system related questions.

Project Management Lead

Responsible for the coordination of the design, procedures, implementation and ongoing Project Management of the Help Desk function. This included the direction of meetings and discussions with existing management to determine project scope and timetable to be established for the Help Desk area; designing procedure documentation and flow charts for work flow of internal and external reported problems. Also planned and executed the companywide communication regarding the development and implementation of the Help Desk. Interviewed and recommended employee selection. Coached, motivated and directed a team of five people to ensure quality processing and resolutions. Provide monthly status reporting and inventory of reported software problems to team members and upper management.

TOOLS

Sgml, html, xml authoring tools

Microsoft Office Suite

Google docs, google sheets

Power Point

Visio, Adobe, SnagIt, Paint

Issue tracking: JIRA

Familiar with confluence and doors

EDUCATION

Bachelor of Arts, Design/Journalism, Drake University, Des Moines, Iowa

The Dale Carnegie Course

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