ICHOLE L. CLAYTON, MBA

Augusta, MI ***** 269-***-**** admbtb@r.postjobfree.com

HEALTHCARE PRACTICE MANAGEMENT

Accomplished healthcare industry Practice Management and operations leader with proven value in staff management and training, quality operations and healthcare compliance. An established leader who undertakes a multifaceted role in support of business development and YOY revenue growth.

Develop, improve, and promote corporate-wide quality standards, policies, and strategies; work directly with senior staff to build collaborative relationships, drive process improvements, revitalize underperforming business units and strongly support accounting and financial business requirements.

Client-centered team builder who understands organizational success and brand distinctiveness from a talent and patient support standpoint. Deep knowledge of HIPAA, CMS, FDA and AABB requirements, day-to-day clinical operations expertise. Strong HIPAA compliant records management, compliance standards and cost containment success. A broadly-talented industry leader with positive and sustainable bottom line impact. CORE COMPETENCIES

Multi-site Operations Leadership Staff Leadership and Development

Increased Employee Satisfaction Scores Devise and Maintain Quality Measures

Slashed Supply Expenses Standardized the Supply Ordering System

Maintain Productivity Index Collaborate with Directors and Physicians

HIPAA Compliant Records Management Deliver Patient Education and Care PROFESSIONAL EXPERIENCE

CENTER MANAGER Senior Care Partners, P.A.C.E., Kalamazoo, MI 2019 to Present Manage daily operations of the Adult Day Center while ensuring compliance is maintained for all centers for Medicare/Medicaid Services and MI Dept. of Community Health guidelines. Utilize problem resolution strategies for logical decision-making and sound solutions.

Host morning team meetings that ensure solid decision making for PACE principles.

Collaborate with IDT and other department leadership that ensures consistent quality participant care.

Knowledgeable of current medical practices and procedures, laws, and compliance.

Develop accurate budget forecasting for all departments and revise policies and procedures as needed.

Advise on new participant care plans focused on high quality of care and short- and long-term planning.

Assist HR in assembling top-tier teams, qualified candidate selection, assist with center QA initiatives, and serve as communication liaison with family and provider network participants.

Poised and professional in deadline-driven and escalated situations, maintaining a calm demeanor. PRACTICE MANAGER – WOMEN’S HEALTH Borgess Medical Center, Kalamazoo, MI 2018 to 2019 Promoted to direct and manage daily operations for the assigned physician’s practice. Point of contact and liaison between practicing physicians and office personnel as well as other clinical/administrative functions. Continuously strategized on business expansion, partnering with practicing physicians and business leadership.

Directed and planned resource requirements that ensured business growth and current demands were met.

Assisted with compensation planning, maintained physician employment contracts and other documentation.

Oversaw business services, invoicing, expenses, work schedules, budget, polices, procedures, operational reports, and ensured continuous staff development initiatives were in place.

Managed clinical practices, triage procedures, streamlined patient flow, and clinical coordination. CLINICAL MANAGER Borgess Medical Center, Kalamazoo, MI 2013 to 2018 Served as the clinical operations manager for the Borgess Sleep Disorders Center and Borgess Neurophysiology. Oversaw staff recruitment and retention. Managed operations and staffing for eight FTEs and three sleep center locations. Devised and maintained quality measures focused on exceeding annual infection control accreditation standards and ensured quality metric for technician test scoring techniques meet or exceed the standard.

Promoted to greater leadership roles throughout tenure. N

NICHOLE L. CLAYTON, MBA – PAGE 2-269-***-**** admbtb@r.postjobfree.com

Reduced staff turnover from 15% down to less than 2% with a waiting list for open positions as measured by Gallup as well as improved employee satisfaction from less than 20% to over 80% by streamlining and upgrading communication technology and reducing response turnaround times to one business day.

Key contributor in devising marketing strategies in the center that show a marked increase in volume by over 70% and resulted in the need to expand and build two additional sleep labs that generate more than $1 million in net annual revenue.

Ensured all open positions were filled with qualified and dependable personnel and acknowledged as the premiere clinic for employment and draws quality and highly qualified personnel.

Reduced supply expenditures by 20% through standardizing the ordering system and scheduled as well as successful implementation of an equipment tracking system.

Maintained the productivity index within 3% from budget.

Coordinated services with other internal departments after accessing the quality of patient care that ensured processes were in place to facilitate any operational issues, resolved in a timely manner.

Primary point of contact (POC) for patients, staff, physicians and technicians that ensure accurate information is disseminated through all clinic personnel.

Collaborated with five Medical Directors and a number of referring physicians that ensured orders were completed as written and provided support for charting and patient treatment.

Confidentially managed office data and patient records, marketing strategies, ensured HIPAA compliance was maintained, oversaw department contracts and managed vendor relations.

On occasion, assisted in polysomnography, diagnostic and therapeutic services and patient education.

Delivered strong patient care and support as a compassionate healthcare support leader.

Experienced in healthcare billing, coding, communicating with insurance companies, AP/AR and collecting on past due invoices.

LEAD POLYSOMNOGRAPHIC TECHNICIAN Borgess Medical Center, Kalamazoo, MI 2010 to 2013 Directed and oversaw all Sleep Center operations and patient/staff education that ensured operations ran smoothly. Followed all current healthcare standards and compliance requirements. Continuously promoted quality patient care and ensured all current programs met accreditation standards.

Provided treatment support for patients with sleep disorders including in/out of center testing, diagnostics and therapeutic interventions.

Evaluated patient sleep studies and followed all procedures and protocols including MSLT, MWT, parasomnia studies, PAP and oxygen Titration.

EARLY CAREER

REGISTERED POLYSOMNOGRAPHIC TECHNICIAN Borgess Medical Center, Kalamazoo, MI 2008 to 2010 PATIENT CARE ASSOCIATE Borgess Medical Center, Kalamazoo, MI 2000 to 2008 EDUCATION / CERTIFICATIONS

M.B.A. – Spring Arbor University, Spring Arbor, MI / GPA: 3.75 – 2017 B.S., Business – University of Phoenix – 2016

BRPT Registered for Polysomnography- RPSGT American Academy of Sleep Medicine – 2009 TECHNOLOGY/INDUSTRY SKILLS

MS Office Suite Athena Health Cerner MPAC CPT ICD-9/ICD-10 Coding Compumedics Phlebotomy Polysomnography 12-lead Electrocardiography

Contact this candidate