Customer Service Cruise

L I N D A A L D E R S

* * * * * C O R A A V E .,

M E R R I T T I S L A N D, F L 3 2 9 5 3

* * * - * * 6 - 5 2 0 1

L I N D A . A L D E R S @ Y A H O O . C O M

OBJECTIVE

Seeking a position within your company, with the desire to advance, I bring the following skills: basic computer knowledge, great interpersonal communications, self-motivated, good phone and listening skills. CORE COMPETENCIES QUALIFICATIONS/SKILLS

Excellent customer service

Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and Internet Explorer

Able to pass a ten-year background check

Exceptional computer & internet proficient

Able to work independently and part of a team.

Excellent verbal (telephone) and written communication skills and attention to detail and strong organizational skills

Proactive problem solver & analytical thinker

Works well with all levels of management

EMPLOYMENT

PASSENGER SERVICE AGENT/SUPERVISOR

1-SWISSPORTUSA-LAS VEGAS, NEVADA 08/2015-10/2017

2-SILVER AIRWAYS- ORLANDO, FLORIDA 02/2014-08/2014 To lead the Passenger Services Team to ensure staff are trained and motivated to deliver a consistent & excellent standard of service to our customers, To establish and maintain effective relationships with customer and airport company representatives to ensure a productive relationship is maintained whilst abiding to service level agreements. To monitor operational plans. To carry out all Passenger Services functions as required including the identification of legislative, statutory and procedural requirements and ensuring their compliance. To develop and exploit commercial and business improvement opportunities. To develop, contribute to new planning ideas ensuring they are cost efficient and effective. The maintenance of Company Health & Safety policy. To ensure cost effective operational decisions are made including first line supervising, controlling absence, overtime and resources. To effectively communicate daily shift events to other department internally and externally to ensure all stakeholders are aware of plans and potential consequences. GUEST LOGISTICS AGENT

Carnival Cruise Lines – Port Canaveral, Florida 09/2011-10/2013 Meet and greet guests at the terminal. During the Embarkation process, have the opportunity to: Help guests navigate through the busy cruise terminal by proficiently monitoring the flow of guest traffic. Use a high level of attention to detail while examining our guest’s cruise and travel documentation. Utilize my PC skills accurately, and efficiently register guests by inputting cruise, travel, and payment information into the computer system. Confidently and effectively communicate with guests and answer questions and disseminate and distribute important cruise information. Work cohesively alongside co-workers who share my enthusiasm for creating a hospitable and vibrant atmosphere for our guests.

SWAP DRIVER

W.S. Healey Brothers Chevrolet/Buick - Goshen, NY 10/09- 7/2011 Swap cars between dealerships, new and used.

WAIT STAFF/SERVER

Disney Vero Beach - Vero Beach, FL 01/2008-09/2008 Delivered Room Service, and at the Shutters Restaurant, provided excellent customer service to Disney’s Guests. Handles cash and credit with a POS register.

FLIGHT ATTENDANT

1- Piedmont Airlines, Inc. Salisbury, MD 02/2004-05/2006 2- Delta Airlines, Inc. New York, NY 07/2000-12/2002 Handled emergency situations, effectively implement instructions from the cockpit & follow appropriate emergency procedures. Served as a flight leader. Provide exemplary customer service to exceed customer expectations; work independently & as part of a team. Ensured compliance with Federal Aviation Administration regulations. Ensure passenger compliance with in-flight safety measures. Provide special assistance including stowing luggage, emergency medical aid, and wheelchair assistance. Prepared/served meals & beverages. Sales experience for onboard liquor, headsets, and duty -free items. Actively seen to ensure the safety & comfort of customers. Maintained professional appearance & composure at all times; communicated effectively & wrote detailed reports pertaining to flight incidents, discrepancies. EDUCATION

Beach Channel High School- Rockaway Park, NY

Florida Medical Training Institute- Melbourne, FL

Certified in New York as a EMT-basic

Island Drafting and Technical Institute- Amityville, NY Applied Associated Degree in AutoCAD & Manual Drafting New York School of Dog Grooming- New York, NY

VOLUNTEER

Florida Fire and EMS Rescue-Florida, NY

EMT-basic

Polk County EMS-Lakeland, FL

EMT- Basic

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