Assistant Manager Arabic
Resume:
Rola Rizkallah
Assistant Manager
*************@*****.***
Dubia, UAE
linkedin.com/in/rola-rizkallah-743365122
Assistant manager with over 10 years of experience in both administrative work and retail, managing business office functions and providing executive level support to principles and clients. Seeking a challenging role in a reputed organization, where I can utilize and widen my expertise in the retail and other industries. SKILLS
Teambuilding & Training Complaint Handling & Resolution Communication and interpersonal Customer Satisfaction Enhancement Front-End Supervision Motivation Time Management Client Database Management Budget Forecasting Adaptability and flexibility Online marketing WORK EXPERIENCE
06/2019 – Present
Assistant Manager
Silkor
DUBIA UAE
Laser & Aesthetic Center
Analyst for all related sales report along with action plans regarding the sales and client consultation. Knowing our competitors along with the strength & Weakness points. Plan weekly Schedule, follow up on client deals and reconfirm appointments; Carry out cash controller duties and analyze store cash sales Meet with staff on weekly basis for training and general knowledge development Train and appraise up-selling and cross selling of products, treatments and packages Manage and control stock levels and track monthly turn over Prepare & implement action plan for the slow moving items and packages Ensure that remarkable customer service is provided to clients and with right consultations Perform/monitor opening and closing duties on a daily basis and conduct operational duties in a professional and courteous manner
Contact: Patricia Moubarak – +971-**-***-****
01/2017 – 06/2019
Facilities Property Administrator
Alshaya (Dareen International Head Office)
Beirut / Lebanon
Multi-national retailer/ F&B and other
Planning work orders for Maintenance department based on information from suppliers, technicians or based on information gathered from site visits
Raising Purchase Orders for the suppliers and follow up on their related invoices with departments Drafting Memos and/or contacting suppliers related to lease issues and preventative maintenance scheduling and perform calls that include inquiries related to rents collection Manage and follow up on department phone calls and correspondence (e-mail, letters, packages etc.) Schedule Meetings for Management team and communicate minutes of meeting after each; Support budgeting and bookkeeping company procedures Submit timely reports and prepare presentations/proposals as assigned handling office paper work through filing and archiving both online and offline company documents Minimizing expenditure and organizing and prioritizing short term and achievable deals Communicate with departments and supplier to finalize shops operational and maintenance tasks Contact: Rateb Nasser – +961********
Achievements/Tasks
Achievements/Tasks
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WORK EXPERIENCE
02/2014 – 01/2017
CATEGORY SUPERVISOR
VICTORIA'S SECRET FULL ASSORTMENT
Beirut Lebanon
lingerie, women's wear, and beauty products. Limited Brand Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Tracking targets, ATVs, IPTs, and sales per associate hour Commitment to vital behaviors and competencies on the shop floor through product knowledge, selling methods, evaluation of customer satisfaction and promoting newness
Building a high-performance team through sales education materials and selling strategies, communicating effectively and providing feedback on improvement opportunities through coaching, training and mentoring associates Reinforcing a customer-centric culture, where the full energy and activity of the store team are focused on delivering highly satisfying customer experience
Gaining business insights for assigned category and assists direct manager in creating SMART action plans that improve execution and results
Using the company’s system (Ares) on the tills of the cash, for doing the dailies and getting information. Filling the suitable data in the CIS (Customer Information System) for wider communication with the customers and providing them with advertisement
Ensuring payroll is managed daily by punch guarding and executing flex worksheet (HSSRI, MPS, Attendance tracker Supports development and implementation of store strategy to reduce shrink, however, creating an awareness of and builds capabilities in loss prevention and fostering a culture of honesty and connecting the links between customer service, associate engagement and shrink
Supporting cash wrap through training new joiners on POS and CIS as well as receiving direct shipments with brand delivery team and transferring goods to stores, warehouse, office or another country Contact: Rabih Sebaaly – – +961*******
10/2011 – 01/2014
Senior Sales Assistant
Retail Group (La Senza)
Beirut Lebanon
Retail, lingerie and Women's wear
Being active listening & taking time to understand the points being made Contacting suppliers, ordering the selling items within the store and promoting the non-selling ones. Achieving a full score of audit, shoppe, stock takes and controlling shrinkage Consistently recover replenish and process merchandise according to established guidelines and maintains a neat and visually compelling store in between the customers
Coaching and training on a monthly base for team members Executes store opening and closing procedures and communicating with leadership team to identify and resolve all maintenance and housekeeping issues
Analyzing customer experience reports and insights and mobilizes the team accordingly Team work guidance by spreading the right selling behaviors through the team working on self -development and up-selling/ cross-selling techniques Contact: : Nelly Amhaz – +961********
EDUCATION
09/2012 – 06/2015
Bachelor's Degree in Human Resource Management
Arts, Sciences and Technology University in Lebanon (AUL) Beirut, Lebanon
Possess a B.A. in Human Resources Management and am bilingual in Arabic/English
Achievements/Tasks
Achievements/Tasks
Courses
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LANGUAGES
Arabic English
French
TECHNICAL SKILLS
MS Office Word, Excel, Access, FrontPage &
PowerPoint
Adobe Photoshop, illustrator CS6
Oracle Business solution software Ares Business solution software INTERESTS
Reading Camping Cooking Sports Music
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