Jabulile Elizabeth Maseko

** *** ****** ** ******** Avenue Northgate 2188 277******** admbpl@r.postjobfree.com OBJECTIVE

To find a challenging and rewarding administrative, communications and/or customer service related position in a dynamic progressive and exciting business where my passion, commitment, attention to detail and love for customer service can be fully utilized. EDUCATION

BUSINESS MANAGEMENT SPECIALIST DIPLOMA 2010 UNIVERSAL COLLEGE

● Module 1: Typing Instructor Deluxe Keyboard Launching Computer Skills (TLC) and introduction to Windows Server 2003(TM3)

● Module 2: Microsoft Word Level 1 (TW1), Microsoft Excel Level 1 (TX1), Ms PowerPoint 2000 Level (TP1), Ms Outlook 200(TOU), Fundamentals of Internet Explorer 6(TNT)

● Module 3 : Principles of Financial Management (FSB), Marketing for a Business (MAS), The Foundations of a Business(FOU), Business Management (MSB), Ms Projects (TSP)

● Module 4: Practice Management

MATRIC CERTIFICATE 2009 THAHAMESO HIGH SCHOOL

● Sesotho Home Language

● English First Additional Language

● Mathematics

● Accounting

● Economics

● Business Economics

CAREER AND EXPERIENCE PROGRESSION

EDCON 2010 MAIN REEF

● Picker- Used scanner to pick clothes to different stores, Jet, Edgars etc. and to check of order was not over picked.

MULTICHOICE - EMPLOYEE ACCOUNTS CONSULTANT –15 JUNE 2015- PRESENT

● Handling incoming calls relating to specialists Accounts

● Activation of new accounts and converting existing general customers to employee

● Updating of specialists accounts(Address details, Personal contact details and Method of payments)

● Managing contracts (Send, Receive and Categorize) via eGain system and emails

● Action change of ownership's, cancellation, disconnection and reconnection of service as per customer's request

● Capturing corrective journals for customer queries and giving feedback to customer/management.

MULTICHOICE – CUSTOMER CARE/CATCHU-UP & BOX OFFICE CONSULTANT – 13 MARCH 2012 – 25 OCTOBER 2014

● Marketing of Company Products to Potential and existing clients

● Reconciliation of DSTV accounts “Billing and Statements”

● Assisting clients in resolving “Technical, General, Extra view, Catch-up & Box-Office“ Queries

● Activation of New Subscribers and Box-office Registrations

● Action customer’s request & Escalation of other queries to relevant department

● Coaching new recruits and doing reports on how far they understand MCA system, process and policies

● Submitting reports of new recruits weekly and how far they are in terms of development SKILLS BASE

● Patience, Attentiveness and Clear Communication Skills

● Acting Skills, Time Management Skills and Ability to Use "Positive Language"

● Ability to "Read" Customers, Handle Surprises and Calming Presence

● Goal Oriented Focus, Willingness to Learn and Closing Ability

● Computer competency (MS Office,Windows 98,Windows 2000,Windows XP, Microsoft Excel Basic, PowerPoint)

● Understanding of MULTICHOICE, and MNET environment

● IBS & CLARITY Knowledge

● eGain system

REFERENCES

● Akhere Opuamah - Employee Accounts Team Leader - 011******* (w) 083******* ©

● Jacob Rammusa – Catch-up & Box Office Supervisor -011******* (w) 082******* ©

● Pearl Mohaswane – AGT 1 Supervisor -011-***-**** (w) 078******** © Page 2

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