JOHN BOOZER

ATLANTA, GA ***** 404-***-**** admbp1@r.postjobfree.com

PROFESSIONAL SUMMARY

Technical Project Manager providing leadership and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Ensure excellent client services while building and maintaining client relationships. Strong people management skills and ability to coach, lead and develop employees.

SKILLS & ABILITIES

·Project management

·Software testing

·Project tracking

·Technical consulting/reporting

·Perform Functional, Regression, Ad Hoc, Integration, End-to-End and User Acceptance testing

·Manual and automated testing

·SDLC and Testing procedures

·Agile, Scrum, Kanban, Iterative, Waterfall methodologies

·Compatibility testing

·Project reporting

·Technical problem-solving

·Analyzing test results

·Leading projects

·Implementing projects

·Project scope understanding

·Managing multiple projects simultaneously

·Collaborate with project management and developers to coordinate testing activities at all stages

Plan and direct full testing lifecycle for enhancement projects

PROFESSIONAL EXPERIENCE

Senior QA Analyst Customer Experience Optimization, 2/2020 to 7/2020 Merkle Inc.

Client General Motors – Atlanta, GA

Remote and onsite resource for GM Onstar Marketing team, using Pega Decisioning and SQL for testing digital marketing campaigns.

·Quality Assurance consultant for the delivery of complex Decisioning projects that include both technical and business resources

·Participate in software deployment using Agile framework

·Testing of solutions that impact and enhance client’s customer experience

·Point of Contact to remote project teams and client resources

·Provide effective communications (weekly, bi-monthly, and monthly) to client stakeholders on project progress

·Partner with customer stakeholders, impacted teams, and project team members to execute deliverable timelines that include concise requirements, quality assurance, and software development to support strategic initiatives

·MS SQL, Oracle, TFS, Pega Marketing, Digital Marketing, Email Marketing

QA Lead Vendor Manager 9/2017 to 10/2019 Norfolk Southern Railway – Atlanta, GA

Positive train control (PTC) is a safety system for monitoring and controlling train movements, mandated by US Congress, and is also a key cornerstone of future autonomous rail operations.

Point of Contact for stakeholders and vendors for all PTC Software related issues, working closely with the QA Director/Leads, vendor point of contacts, project managers and subject matter experts to prioritize defects and ensure they are resolved in a timely manner. Responsible for setting priorities, negotiating deadlines, reporting/metrics and driving issues to timely resolution.

·Served as primary technical liaison between client, its vendors and key internal departments

·Conducted audit and monitoring of production issues to identify potential related existing vendor or other RR defects, and Developed work-flow charts and diagrams to ensure project team compliance with issue traceability

·Interfaced with project management team to prepare vendor defect submittals and work plans

·Reported all production software malfunctions to program leadership to ensure immediate action, and Resolved challenges by supervising emergency issue resolution strategy

·Aligned office departments and increased inter-department communication and data sharing

·Recorded, analyzed and distributed statistical information into charts and graph reports to present research findings at meetings

·Developed and managed database to gather and streamline information between client and vendors

·Built strong relationships with internal and external stakeholders and devised strategies, initiatives to facilitate collaboration of Safety Related/Critical system faults

·Maintained knowledge of regulatory requirements, to include accrediting bodies, federal, state and local requirements, as well as Norfolk Southern’s policies

·Monitored and processed information for regulatory compliance with the Federal Railroad Administration for Safety Related issues, working closely with SME engineers, advisors, and other business units to deliver recommendations to comply

·Increased efficiency and team performance by implementing actionable process improvements, and comprehensive tracking processes, to monitor vendor performance

·Made information about projects, corporate strategies and upcoming projects available to various stakeholders on multiple weekly status reports

·Participated in various Methodologies between client and vendors: Iterative, Agile Scrum and Kanban boards for testable versions vs available environments and resources

·Extensive use of HP ALM, HP HPSM, Excel (V-LookUp/Pivot Tables), Power Point, Visio, G-Suite

QA/UAT Lead, 4/2017 to 6/2017 Deloitte – Atlanta, GA

The single largest IT project in the history of the State of Georgia, the Georgia Integrated Eligibility System (IES) integrates numerous public assistance/health programs across multiple Georgia HHS agencies for eligibility and enrollment. Described as a “One-Stop Shop” for programs such as; SNAP, WIC, Medicaid, Peachcare for Kids, LIHEAP, Refugee Medical and Cash assistance, among others.

I temporarily backfilled for a UAT consultant to assist short term, specifically with the GA IES “Wave 2” functionality and release. Responsible for coordinating testing efforts for several “Wave 2” projects, to include test case/script creation, execution, and defect creation/verification to ensure compliance with each program’s eligibility requirements. Also acted as Subject Matter Expert for assigned enhancement projects, in addition to mentoring and training new resources.

·Planned and devised cohesive test plans for several projects using ALM toolset

·Collaborated with senior management and business line management to identify and prioritize new projects for test and launch

·Utilized Agile Scrum methodologies, with Kanban board for managing team resources vs project deliverables

·Coordinated with systems partners to finalize test designs and confirm requirements

·Maintained project schedules by managing timelines and making proactive adjustments

·Created and achieved product quality objectives and met product specifications

·Drove team success through shared vision and recognition of quality performance.

·Participated in daily team meetings to develop better plans and revise proper protocols to meet objectives

·Prepared reports by collecting, analyzing and summarizing information

·HP ALM, HP HPSM, Excel, Power Point, Integrated Eligibility System IES

QA Lead UAT, 12/2016 to 3/2017 Agilysys – Alpharetta, GA

Corporate Finance team’s NetSuite based ERP system was being enhanced. The system manages the Opportunities, Quotes, Sales Orders and Invoicing for new product orders, and interacts with a web-based plug-in for the professional services team in the field.

Responsible for providing direction and guidance for UAT test suite framework and leading the effort to develop a new testing process, to include test cases, test scripts and test plans, which would allow the team to manage a UAT program moving forward.

·Collaborated with developers and project owners/managers to assess program capabilities, features, intended functionality and testing demands

·Communicated with Subject Matter Experts daily to request information and ensure completion of business workflow documentation

·Responsible for creating the UAT testing framework used by the end user finance team

·Interacted with internal clients via email and telephone correspondence to identify business needs and define technical requirements

·Summarized project plans and progress to key stakeholders, including project contributors, business, operational and technical resources

·Wrote methodological and comprehensive Test Scripts tailored to specific project and client needs

·Waterfall Methodology utilized, as requirements and documentation were first finalized prior to creating the test framework

·NetSuite, ALM, Excel, PowerPoint, Quote to Cash

QA Lead Vendor Manager, 5/2015 to 12/2016 Cricket Wireless /AT&T – Atlanta, GA

Cricket uses a vendor centric development model whereby most development is completed by ~20 outside vendors, using a hybrid of development methodologies; with Iterative monthly release cycles which were composed of ~25 individual Agile/Scrum projects, with PMO team utilizing Kanban boards to manage the projects to releases. The scope of applications tested ranged from back office support to customer facing web-browser/mobile applications on Windows/Mac and Android/iOS.

I was responsible for the resulting ~500 defects per Iteration, with ~80-120 tickets open at any time, managing all software issues for Cricket Wireless IT related issues, driving defects to resolution according to their respective MRSA agreements, setting priorities, negotiating deadlines, and driving issues to timely resolution in a very high intensity environment. I lead the daily QA/Vendor standup/status meetings, as well as presenting reports and metrics at daily standup with entire project team’s PMs, BAs, vendors, stakeholders and management up to VP level and hosted/directed vendor working sessions. Assisted in updating QA/QC process and was the go-to person for ad-hoc requests for QC defect reports. With many vendors pushing multiple new builds daily, I also managed and coordinated system downtime for hot-fix deployments.

·Primary point of contact for software related issues, investigated and escalated project problems, handling all questions and concerns from stakeholders and vendors

·Efficiently oversaw the resolution of over 500 defect and enhancements monthly, under strict timelines and budgets.

·Worked with vendors and dev teams to resolve Sev1 and Show-stopper problems, improve operations and provide exceptional customer service

·Interfaced daily with several on-site vendor teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills

·Monitored contracts and service level agreements between vendors and client to identify potential risks and misunderstood requirements, and resolve conflicts affecting MSA agreement, implementing mitigation actions to protect client from unforeseen delays and costs

·Developed vendor interaction methodologies to rein in project costs while meeting key milestones

·Advocated for aggressive re-testing of problem defects for possible failure, requiring quick turnaround on a global timetable

·Collaborated with project owners and team members to set ambitious but achievable goals

·Decreased production downtime by accurately scheduling new builds

·Developed process improvement initiatives for addressing backlog of 450+ deferred defects

·Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion

·Proposed improvements to defect testing processes to positively impact usability, function and performance

·Researched relevant resources to assist team members as needed, and troubleshot next steps to provide optimal support for client

·Used HP ALM defect database, and internal project management tools to research, gather, analyze and present data

·Use of Excel, Power Point, Visio, Jira, MS Project, SOAP, Postman

Quality Assurance / Project Lead, 5/2011 to 5/2015 Fiserv – Atlanta, GA

Fiserv Digital Channels provides online banking solutions to financial institutions, and the Professional Services team customizes, tests, implements and hosts the products and services, requiring regular interactions with client teams.

Responsible for testing of Web-based consumer facing web/mobile consumer banking software, working directly with client teams (banks and credit unions) to ensure the Fiserv high-quality standards were met. I served as QA Lead on many projects, created and instructed internal TFS training course and interfaced daily with financial institution clients.

·Collaborated with clients from concept through final delivery of product or service to review customization, answer any questions, and learn about their unique scenarios and how to troubleshoot

·Delivered projects to pre-determined budget and schedules and worked with project resources to complete projects on time and under budget while serving as project leader by managing deadlines and adjusting workflows as needed, and adjusted project plans to account for dynamic targets, staffing changes and operational specifications

·Methodologies utilized ranged from Waterfall for one-off deployments to Agile/Iterative for long term engagements

·Achieved client confidence and protected operations by keeping information confidential, and analyzed requirement documents to identify ambiguity and conflicts between expectations and business workflow

·Researched new tools and technologies for potential use by quality assurance team

·Independently designed and executed company training for new Defect and Test Case Mgmt tool TFS, for entire department of 300

·Assisted QA Manager with new hire processing and existing training programs with TFS Defect Module

·Maintained Sharepoint website location for providing team training info and TFS training materials

·Supported multiple simultaneous projects while maintaining adherence to budget, schedule and scope requirements

·Orchestrated projects within strict timeframes and budget constraints by employing critical thinking to solve complex problems and working closely with senior leaders

·Served as primary technical liaison between Fiserv and several customer projects

·Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments

·Supported and executed simultaneous delivery of various e-commerce and mobile projects

·Use of TFS, Clarity, SharePoint, Clear Quest

Quality Assurance Lead, 2/2006 to 1/2010 AIG – American Insurance Group – Atlanta, GA

AIG Agency Auto was responsible for supporting the Independent Agent network. The E-Rater product was a web-based auto insurance quoting system designed to help increase the accuracy of agency quotes to customers. The core application was customized for use in ~38 states, each with differing insurance regulations and coverage limits.

I was first responsible for testing individual modules, then progressed to developing new test cases from new requirements, and later creating automation scripts with QTP. Served as QA Lead for several enhancements including; adjust rates, add new rating factors, new coverage limits, and maintenance of regulatory requirements. Also onboarded and managed an offshore team to validate and certify 3rd party code created by Capgemini. As AIG Agency Auto was later combined with the other AIG auto insurance business units, I played a key role under the new QA management with modifying QA processes which led to more robust estimation, test planning, execution, and post execution analysis.

·Created accurate and efficient test scripts in HP ALM and QTP to manage manual and automated testing of products and features

·Aligned with staff members to develop, identify and achieve assigned goals and initiatives.

·Lead production test certifications regularly and created detailed metrics and reports

·Analyzed projects to determine resource requirements and procured necessary test data and scripts

·Determined root cause of problems and issues to implement courses of action required to implement solutions

·Waterfall methodology was utilized for the first pilot state’s deployment, with subsequent state releases and ongoing maintenance using a more Iterative process

·Sourced additional resources and staff to meet timeline demands

·Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation

·Oversaw large portfolio of projects to augmentation team, report progress and influence positive outcomes for key stakeholders

·Evaluated augmentation team performance monthly and coached and trained accordingly, increasing quality of work and reducing project completion times

·Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans

INTERPERSONAL SKILLS

Dynamic individual who collaborates with stakeholders, internal and external team members, communicator, building and strengthening relationships. Puzzle solver. Sees obstacles as opportunities.

QA/BA/PM SKILLS

Architecting & Developing E2E test plans, create and interpret functional requirements, project leader driven by achieving the highest levels of personal and organizational performance to meet or exceed business goals

GENERAL IT SKILLS

SAS cloud technologies, mobile web applications, Internet of Things IoT/connected apps, experience with industry wide best practices, start-up to enterprise level environments, utilizing Agile, Scrum, Kanban, Waterfall, and Iterative project methods

SPECIALIZED SKILLS

HP ALM certification, MS Suite; Word, Excel, Visio, MS Project, TFS, Jira, Sharepoint, Clarity, Spyglass, PMP coursework

EDUCATION

BSBA MIS, University of West Florida

Contact this candidate