Summary

United States Air Force Veteran Aircraft Maintenance Technician and a proven 14-year track record of success with multiple certifications seeking a career path in the Information Technology industry that will allow room for growth while utilizing existing skills and knowledge gained from IT Certifications.

Technical Skills & Training

VMWare, Virtual PC

Exchange Server

Active Directory

Network security

Classless IP addressing

Network troubleshooting

NMAP

Cisco Packet Tracer

Malware prevention & detection

Kali Linux

Wireshark

SEIM

Education

My Computer Career- Information Technology Systems Administrator 05/2018

Cyber Security Specialist 07/2020

Certifications Earned: CompTIA A+, Server+, Network+, Security+, CSIS, CNIP, CIOS, Linux Essentials, MTA Security, MTA Server, MTA Networking and MTA Mobility

Community College of the Air Force- Associate of Arts, Aircraft Maintenance 12/2015

Professional Experience

MyComputerCareer-Insructor/Mentor 08/2020-Present

·Instruct and monitor students in the use of learning materials and equipment.

·Coach students one-on-one to both academic and certification success.

·Observe and Evaluate up to 40 student’s Performance and development

Teksystems-Help Desk Technician 06/2019 -08/2020

·Responsible for issues/problems reported to the helpdesk via phone or other reporting tools to provide end to end user and system support.

·Perform troubleshooting of issues escalating as necessary

·Provide basic end user support of setups, settings, and reconfiguration

Meijer-Pharmacy Technician 11/2017-08/2019

·Conduct blood pressure screenings and counselling patients on hypertension

·Resolve all issues with the computer system and customer service

·Maintain third-party billing and ensuring accurate records are kept

United States Air Force

Program Coordinator · Supply Technician · Aircraft Maintenance Technician 2001-2017

·Created standard operating procedures

·Monitored employee work and developed improvement plans

·Identified and resolved equipment shortages

·Established team priorities, maintained schedules, and monitored performance

·Administered job knowledge assessments and competency testing for certification-level training

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