International Affaairs/Public Policy

Devon Rose Smith

* 781-***-**** * admblh@r.postjobfree.com * 1621 Hobart St NW, Washington, DC 20009 *

CAREER OBJECTIVE

Colby College graduate excellent in time management and problem solving, seeking employment within the Policy and Public Affairs fields. Aiming to leverage my writing and critical thinking skills, sales experience, and adaptability to any position.

EDUCATION

Colby College Waterville, ME

Bachelor of Arts, Global Studies (Minors in Economics & Italian Studies) May 24th, 2020

Jan Plan Abroad Program: Verona, Italy January 2018

Syracuse University of Florence, Italy

Semester abroad: Political Science, Economics, Italian, and History January 2019 - May 2019

EXPERIENCE

Member Services Representative Alexandria, VA

The Motley Fool February 1st, 2021 – Present

Answer a wide variety of customer inquiries (via phone and email) about stock picking and real-money portfolio services, account management and billing, sales, renewals and cancels, access issues, and login errors

Calmly diagnose and resolve basic computer/smartphone issues and assist with website navigation

Employ various techniques to improve customer retention and track key performance metrics

Debrief with your Customer Service Team Lead on the number and types of questions, concerns, and complaints and discuss suggestions for how to address them

Business/Economics Summer Intern Avon, MA

Baystate Wine & Spirits: Corporate Office June 2019 - August 2019

●Rotated departments within the company to learn about all aspects of the business

(Marketing, Finance, Inventory Management, Logistics, Account Receivables and Payable, Sales, etc.)

●Utilized Excel for problem solving and daily data management

●Handled all daily error reporting for the warehouse and reconciled inventory to daily shipping receipts

●Worked with Wine Manufacturers, Sales Personnel, Retail Customers, and all other Office Personnel

●Carried out all research needs for various wineries, brands, and categories of wine/spirit

Managerial Economics (EC221) Teaching Assistant Waterville, ME

Colby College Economics Department September 2018 - January 2019

●Hosted weekly office hours that included homework assistance and revision,

exam preparation, project support, and question answering

●Assisted students with all out of class needs and supported professor for overall class success

●Completed all homework and project grading for professor

Sales Clerk and Supervisor Cohasset, MA

Shoe Market Kids July 2020 - Present

●Complete sales, ensure customer satisfaction, and carry out complaint resolution

●Coach other employees to provide better customer service and train new employees to use store technology and complete day-to-day tasks

●Manage opening and closing of store and perform nightly audit of cash registers and sales receipts

●Provide product suggestions, evaluate customer preferences, and assist owner with product purchasing

Postal Clerk Waterville, ME

Colby College: Cotter Union Post Office September 2016 - March 2020

●Performed all customer service functions for students and faculty

●Sorted incoming mail, distributed mail and packages, operated mailing technology, inventoried supplies, sealed postage, and ensured mail had correct zip codes and addresses

●Implemented new technologies and developed process improvements to improve efficiency

●Facilitated communication and exchange of mail with other on-campus post office/mailroom

LEADERSHIP

CCAK: Student Mentor and Fundraising Planner, Colby College 2016 - 2020

-Carried out all mentoring responsibilities for local elementary student

-Spearheaded fundraising program for families of deceased students

-Created, organized, and planned all logistics for fundraising campaigns and events

Orientation Leader (Class of 2023), Colby College 2019 - 2020

-Guided and assisted the Class of 2023 through week-long orientation programs

-Scheduled and planned all activities for group of 20+ first year students

-Provided continued mentoring and support throughout the semester

Global Studies (Major) Peer Mentor, Colby College 2018 - 2020

-Led new GS students through major requirements and class selection to help facilitate academic track

-Available for any questions, concerns, or assistance needs throughout the school year

SGA Class Representative, Colby College 2017 - 2018

-Represented the interests of the Class of 2020 within the college’s student government

-Organized both class specific and school wide events and activities on campus

-Generated ideas and led individual working groups

ACTIVITIES

“Hill to Hill”, Colby College and Washington DC January 2020

-Accepted to participate in networking and job experience weekend workshop with

Colby College Alumni and connections

-Completed mock interviews and received professional mentoring

Planned Parenthood Generation Action Member, Colby College 2016 - 2020

-Carried out phone banking and cold calling for Planned Parenthood in Maine

Colbyette Acapella Group Member and Social Chair, Colby College 2018 - 2020

-Planned, hosted, and scheduled all social events and music collaborations

Volunteer at Waterville Humane Society, Colby College 2016 - 2020

Italian Club Member, Colby College 2016 - 2020

OTHER

Computer Skills Microsoft Suite, Power Point, Excel; STATA (beginner)

Languages Native English Speaker, Proficient in Italian

Contact this candidate