Service Manager Customer

JEEVITHA A/P THANABAL

Mobile No: 016*******

Address: *-**-** **** *****

PERSIARAN SUNGAI NIPAH PALMYRA,

***** ***** *****, ***** ******.

Email: *********@*******.***

Personal Particulars

Age : 32 years

Date of Birth : 25 November 1987

Nationality : Malaysian

Gender : Female

Marital Status : Married

IC No. : 871***-**-****

Educational Background

Secondary

Field of Study : Sijil Pelajaran Malaysia (SPM)

Institute/University : Sekolah Menengah Kebangsaan Telok Kumbar Graduation Date : 2004

Certificate

Field in study : Typing, Excel, Microsoft Word

Institute : Pusat Bimbingan Johan

Graduation Date : 2005

SUMMARY OF EDUCATION:

2004 – Sijil Pelajaran Malaysia

2005 – Certificate in Microsoft Office

WORKING EXPERIENCE

CEVA LOGISTICS

Position Title

(Level)

: Customer Service + Warehouse Assistance

Specialization : Bonded Warehouse

Role : Customer Service + Warehouse Assistance

Industry : Warehouse

Monthly Salary : MYR 1200.00.00

Work Description : - Received Inbound cargo

- Submit inventory Inbound & Outbound

- Monitor cargo when Inbound & Outbound

- Preparing Inventory

- Key in all the Inventory to system

- Call vendor’s if warehouse if any problems or

- Ordered the goods.

NAKHODA LOGISTICS SDN

BHD

Position Title

(Level)

: Assistant Customer Service + Documentation

Specialization : Forwarding

Role : Customer Service

Industry : Shipping Line

Monthly Salary : MYR 1600.00.00

Work Description : - Prepare BL

- Submit inventory Inbound & Outbound of Containers

- Monitor cargo when Inbound & Outbound

- Monitoring shipments Import & Exports

- Preparing all supporting documents

- Key in all the Inventory to system

- Deal with customs

- Monitoring of Airfreight & Sea freight shipment

- Dealing with overseas agents, vendor, supplier & customer INFINITY AGENCY (PEN) SDN

BHD

Position Title (Level) : Documentation Clerk

Specialization : Liner

Role : Customer Service

Industry : Shipping Line

Monthly Salary : MYR 1700.00.00

Work Description : - Prepare BL

- Submit inventory Inbound & Outbound of Containers

- Monitor cargo when Inbound & Outbound

- Monitoring shipments Import & Exports

- Preparing all supporting documents

- Key in all the Inventory to system

- Monitoring of Sea freight shipment

- Dealing with overseas agents, vendor, supplier & customer

- Take new bookings from customer’s

- Handling Flexi Bag shipments

- Preparing Quotation & Invoice

CCL PACIFIC SDN BHD

NEWSTAR AGENCIES SDN BHD

Position Title (Level) : Sr. Executive Customer Service Cum Documentation Import & Export Specialization : Liner/Carrier

Role : Customer Service + Documentation Import & Export Industry : Shipping Line

Monthly Salary : MYR 2800.00

Work Description

[Export & Import]

: - Prepare BL + Booking

- Submit inventory Inbound & Outbound of Containers

- Monitor cargo when Inbound & Outbound

- Monitoring shipments Import & Export

- Preparing all supporting documents & Invoicing

- Key in all the Inventory to system

- Monitoring of Sea freight shipment [From booking’s up to shipment arrived & cargo receiving by Consignee]

- File rate with Carrier, send quotation to overseas agents for nomination shipments, Dealing with overseas agents, vendor, supplier

& customer

- Take new bookings from customer’s

- Preparing Quotation & Invoice

- Handling Haulage, Trucking, DG Cargoes

- Handling overseas nomination shipments + documentation

- EDI, Custom Manifest [k4 & k5] submission

- Send NOA & Import Job Task

ADDITIONAL WORKING EXPERIENCE

SMART READER KIDS [PART TIME]

December 2005 – 2007

- Teaching 3-6 years old children

- Specialized in Bahasa Malaysia & Bahasa English & Mathematics SMART READER KIDS [PART TIME]

January 2013 – August 2015

- Teaching 3-6 years old children

- Specialized in Bahasa Malaysia & Bahasa English & Mathematics HOME TUITION

- Teaching for under-age kids & primary students

[Standard 1 – 3]

- Specialized in Bahasa Malaysia, Bahasa English & Mathematics Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

Bahasa Malaysia 10 10

English 10 10

Tamil 10 0

CAREER OBJECTIVE:

* To use my skills and education background to contribute towards developing and expanding business opportunities, with the chance of advancing to a management role in the future.

* To emphasize towards learning in order to gain more experience and be more matured in handling business and the organization.

* Giving full effort and best attitude for a goal of achieving the great end-product: Success with quality for all.

ABILITY

* Ability to communicate articulately with people.

* Excellent communication skills with fluency in English, Malay and Tamil.

* Able to absorb multi-tasking work.

ADDITIONAL SKILLS

* Proficient in Microsoft Office applications.

* Excellent oral and written English.

* Fluent in two other spoken languages – English, Malay and Tamil.

* Possess a Class 3 driving license.

Availability : Immediate

Expected Monthly Salary : -

Willing to Travel : Yes

Possess Own Transport : Yes

REFERENCE

Name: Safia Begum Binti Jamal

Position: Customer Service Manager

H/P: 016-*******

Name: Siew Foon

Position: Customer Service Manager

H/P: 017-*******

Name: Susanne Tan

Position: Branch Manager

H/P: 016-*******

Contact this candidate