General Manager
Resume:
ANDRÉ
BURGER
HOTEL GENERAL MANAGER
PERSONAL INFORMATION
PHONE:
ADDRESS:
West Beach, Blouberg
Cape Town
CITIZENSHIP:
South African
IDENTITY NUMBER:
861-***-**** 082
EMAIL:
admbe8@r.postjobfree.com
LANGUAGES:
English
Afrikaans
ACHIEVEMENTS
Long Service Award (City Lodge)
5 years and 10 years
Recognition of Valuable
Contribution to Kind Service –
Annual Winner 2013
Successfully Completed
Development Programmes for
FOC, AGM & GM
COMPUTER SKILLS
Microsoft Office Applications
(Outlook, Word, Excel &
Powerpoint)
Micros (POS)
Hotel PMS (Hogatex, Amadeus,
Lodgix & Cloudbeds)
Accpac (Accounting System)
Bid2Stay & PrivateDeal
PERSONAL PROFILE
A highly experienced Management Level Executive with more than 15 years of progressive experience in all aspects of hospitality management.
Demonstrated strong leadership in all aspects of Corporate Governance, Strategic Management, Sales & Business Development, Marketing, Partnership Building, Operations and People Management. Distinguished career reflects consistent achievements and company loyalty to highly reputed organizations.
An industry leader with pioneering success in leading the development and execution of long-term strategies, as well as increasing revenue and profitability of the company. An innovative thinker with strong management skills to build a high-performing team that can drive unprecedented growth and maximize productivity in the competitive hospitality industry.
Advanced communicator with excellent interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment.
EDUCATION
The City and Guilds of London Institute
December 2017
Level 3 Advanced Diploma in Reception and Front Office Services 600/4877/3
Passed with Merit
The City and Guilds of London Institute
November 2011
Level 2 IVQ Diploma in Reception Operations & Services 500/5824/1 Passed with Merit
Q Competence – THETA Accreditation
November 2009
National Certificate in Accommodation Services 14110 CORE COMPETENCIES
Costing & Budgeting
Customer Service Excellent
Operations Management
Personnel Oversight &
Management
Closing & Negotiation Skills
Market Trend Analysis
Problem Solving Skills
Suppliers Relations
Health, Safety & Hygiene
Standards
Goal & Strategy Setting
Time Management
Revenue Management
Procurement Management
Staff Recruitment & Retention
Strategic Planning & Execution
Organizational Leadership
P&L Management
Innovation & Creativity
Sustainable Business Development
Sales & Marketing Strategies
Revenue & Profit Growth
Performance Improvement
Risk Analysis & Mitigation
Attention to Detail & Quality
Business & Financial Acumen
Relationship Building
Q Competence – THETA Accreditation
November 2008
National Certificate in Hospitality Reception 14116 Q Competence – THETA Accreditation
November 2007
National Certificate in Hospitality Reception Services 0017 COMPLETED COURSES
First Aid
Fire Training
Occupational Health and Safety
X-Training for FOC – Courtyard Hotel Cape Town
X-Training for AGM – City Lodge Grandwest and V&A Waterfront X-Training for GM – Road Lodge N1 City and Road Lodge CTIA Henri Le Bon Training (Food & Beverage Cost Control Course) HPP (HR & Disciplinary Procedures) – Integrated Labour Solutions Managing Poor Work Performance – Integrated Labour Solutions WORK EXPERIENCE
ASSISTANT GENERAL MANAGER
City Lodge Hotels Ltd - City Lodge Grandwest
February 2021– May 2021
Reason for leaving: End of Contract
SUMMARY OF DUTIES/RESPONSIBILITIES
Develop and mentor staff to ensure positive staff morale
Ensure that employment procedures are being complied with.
Supervise and complete Front Office administration in accordance with set procedures.
Ensure that the company disciplinary and grievance procedures are being adhered to.
Ensure all personnel records are kept up to date.
Ensure that guest experience is as per required standard.
To ensure that all accounting procedures are being adhered to.
Ensure the highest standard of presentation, variety and quality at all times.
Ensure that the budgeted average room rate is achieved.
Ensure that all guests have a sufficient method of payment.
Ensure that Internal House Accounts are managed and maintained during the month.
Ensure that Food, Beverage and Vending Services is of highest standard.
Ensure that all stock takes are being performed according to Company Policy.
Interprets Company policies and procedures in making decisions involving guests and action of staff.
Maintain guest relations at a high standard and also maintain a close relationship with VIP and important individuals.
Always striving to achieve highest possible occupancies at all times.
Complete monthly salaries for all employees as per Company policy
Supervising the Housekeeping and Maintenance Department and making sure the operation runs smoothly on a daily basis
Making sure all audit requirements are being adhered to
Following up on all debtor payments
Checking the bank statement on a daily basis and posting all payments on the correct reservations
Checking and posting all credit card and internet payments for reservations
Completing all training requirements with staff
Maintain positivity and encourage all staff members
Complete the Month End pack requirements as per the company Policy and Procedure
Work closely with your hotel bookkeeper to ensure all queries are dealt with timeously
Perform the task of GM (in the absence of the GM)
Ensures that budget preparations are completed as required
Ensure that Month End / Year End are prepared and completed by stipulated due dates
In conjunction with your General Manager you are required to monitor and follow up on all expenditure so as to ensure that expenditure remains within budget (in relation to the occupancy of the hotel) and that cost percentages are maintained within budget and in relation to the current occupancy of the hotel
OPERATIONS MANAGER / GENERAL MANAGER
106 Adderley
March 2020 – September 2020
Reason for leaving: Retrenched (COVID)
SUMMARY OF DUTIES/RESPONSIBILITIES
Business Strategy Development – stay current with industry trends and monitor current strengths and weaknesses of competition
Explore new business opportunities to maximize customer satisfaction and profitability
Work closely with Sales and Marketing team to develop revenue generating strategies for the property
Ensure that all new business leads are followed up and actioned
Ensures effective work processes, systems and teamwork are in place to maximize individual and overall property
performance
Reviews business related data such as financial performance, inventory, employee engagement and customer satisfaction
Ensure property operates within budgetary guidelines and achieves profit margin goals
Build rapport with employees by fostering an environment of open communication and makes self-available to employees
(“open door policy”)
Work closely with the HR department to maximize employee engagement and monitor local labor environment to address issues as needed
Establish revenue strategy that supports the hotel’s position in the local market and ensure that revenue management is completed effectively with seasonality, economy, market segments and property objectives in mind
Identify ways to grow occupancy, RevPAR and stay aware of competitor strategies
Build strong rapport with owners / board members through proactive and on-going communication
Keep owner / board members informed of guest experiences, property performance, financial and employee data
Promote ideas for improving property service and profitability
Interact with guest and other customers on a frequent basis to obtain feedback about experiences on property
Utilize guest feedback to improve service delivery
Establish presence in the market by actively promoting the property
Anticipate the needs of large groups or high profile guests in order to deliver flawless service
Holds employees accountable for performing audits and conducts detailed walk-throughs to ensure the building, public areas and grounds are well-maintained
Ensure that all employees are appropriately trained and performing to company standard
Implement a PMS and Guest Review system and ensure that all employees are trained – all contracts and agreements presented to board members for approval and final sign-off
Implemented various policies and procedures to prevent ay further loss for the company
Worked closely with the accounts department to ensure that all creditors and debtors are followed up
Reviewed and changed accounts and admin policies to prevent any further financial losses
Ensures that all OTA platforms are regularly updated with accurate information and all rates and specials are correct ASSISTANT GENERAL MANAGER
City Lodge Hotels Ltd - Road Lodge Cape Town International Airport November 2018 – March 2020
Reason for leaving: Promotion at different company SUMMARY OF DUTIES/RESPONSIBILITIES
Develop and mentor staff to ensure positive staff morale
Ensure that employment procedures are being complied with.
Supervise and complete Front Office administration in accordance with set procedures.
Ensure that the company disciplinary and grievance procedures are being adhered to.
Ensure all personnel records are kept up to date.
Ensure that guest experience is as per required standard.
To ensure that all accounting procedures are being adhered to.
Ensure the highest standard of presentation, variety and quality at all times.
Ensure that the budgeted average room rate is achieved.
Ensure that all guests have a sufficient method of payment.
Ensure that Internal House Accounts are managed and maintained during the month.
Ensure that Food, Beverage and Vending Services is of highest standard.
Ensure that all stock takes are being performed according to Company Policy.
Interprets Company policies and procedures in making decisions involving guests and action of staff.
Maintain guest relations at a high standard and also maintain a close relationship with VIP and important individuals.
Always striving to achieve highest possible occupancies at all times.
Complete monthly salaries for all employees as per Company policy
Supervising the Housekeeping and Maintenance Department and making sure the operation runs smoothly on a daily basis
Making sure all audit requirements are being adhered to
Following up on all debtor payments
Checking the bank statement on a daily basis and posting all payments on the correct reservations
Checking and posting all credit card and internet payments for reservations
Completing all training requirements with staff
Maintain positivity and encourage all staff members
Complete the Month End pack requirements as per the company Policy and Procedure
Work closely with your hotel bookkeeper to ensure all queries are dealt with timeously
Perform the task of GM (in the absence of the GM)
Ensures that budget preparations are completed as required
Ensure that Month End / Year End are prepared and completed by stipulated due dates
In conjunction with your General Manager you will be required to monitor and follow up on all expenditure so as to ensure that expenditure remains within budget (in relation to the occupancy of the hotel) and that cost percentages are maintained within budget and in relation to the current occupancy of the hotel
ASSISTANT GENERAL MANAGER
City Lodge Hotels Ltd - Road Lodge N1 City
September 2013 – November 2018
Reason for leaving: Transfer
SUMMARY OF DUTIES/RESPONSIBILITIES
Develop and mentor staff to ensure positive staff morale
Ensure that employment procedures are being complied with.
Supervise and complete Front Office administration in accordance with set procedures.
Ensure that the company disciplinary and grievance procedures are being adhered to.
Ensure all personnel records are kept up to date.
Ensure that guest experience is as per required standard.
To ensure that all accounting procedures are being adhered to.
Ensure the highest standard of presentation, variety and quality at all times.
Ensure that the budgeted average room rate is achieved.
Ensure that all guests have a sufficient method of payment.
Ensure that Internal House Accounts are managed and maintained during the month.
Ensure that Food, Beverage and Vending Services is of highest standard.
Ensure that all stock takes are being performed according to Company Policy.
Interprets Company policies and procedures in making decisions involving guests and action of staff.
Maintain guest relations at a high standard and also maintain a close relationship with VIP and important individuals.
Always striving to achieve highest possible occupancies at all times.
Complete monthly salaries for all employees as per Company policy
Supervising the Housekeeping and Maintenance Department and making sure the operation runs smoothly on a daily basis
Making sure all audit requirements are being adhered to
Following up on all debtor payments
Checking the bank statement on a daily basis and posting all payments on the correct reservations
Checking and posting all credit card and internet payments for reservations
Completing all training requirements with staff
Maintain positivity and encourage all staff members
Complete the Month End pack requirements as per the company Policy and Procedure
Work closely with your hotel bookkeeper to ensure all queries are dealt with timeously
Perform the task of GM (in the absence of the GM)
Ensures that budget preparations are completed as required
Ensure that Month End / Year End are prepared and completed by stipulated due dates
In conjunction with your General Manager you will be required to monitor and follow up on all expenditure so as to ensure that expenditure remains within budget (in relation to the occupancy of the hotel) and that cost percentages are maintained within budget and in relation to the current occupancy of the hotel
FOC – FRONT OFFICE MANAGER
City Lodge Hotels Ltd – Courtyard Hotel Cape Town
May 2013 – September 2013
Reason for leaving: Promotion
SUMMARY OF DUTIES/RESPONSIBILITIES
Supervises Front Office staff to ensure the courteous and efficient welcoming and departing procedures.
Check cash floats on shift handover.
Receive payments from guest checking out.
Supervises and completes Front Office administration in accordance with set procedures.
Works Reception shifts when required and Duty Manager shifts.
Exchange of foreign currency for guests and deal with enquiries.
Responsible for training of Front Office Staff in conjunction with the Assistant General Manager and General Manager.
To ensure that all accounting procedures are being adhered to.
Ensure the highest standard of presentation, variety and quality at all times.
Ensure that all expenditure is in line with budget.
Ensure that the budgeted average room rate is achieved.
Ensure that all guests have a sufficient method of payment according to the GAP Analysis and Amadeus Manual.
Ensure that Internal House Accounts are managed and maintained during the month.
Ensure that employment procedures are complied with.
Ensure that the company disciplinary and grievance procedures are being adhered to.
Ensure that all reservations (Group Bookings, T/Agent Bookings, STO, FIT, Private) are being processed correctly.
Ensure that group contracts are signed and authorized according to City Lodge Policies and Procedures.
Ensure that Food, Beverage and Vending Services is of highest standard.
Ensure that all stock takes are being performed according to Company Policy.
Assist with the marketing of the hotel
Ensure that the credit limit report is followed up daily.
Taking reservations for functions and coordinating thereof.
Assist with the responsibilities assigned to the Assistant Manager and may assume all or specific duties and
responsibilities in the absence of the Assistant General Manager.
Interprets Company policies and procedures in making decisions involving guests and action of staff.
Maintain guest relations at a high standard and also maintain a close relationship with VIP and important individuals.
Always striving to achieve highest possible occupancies at all times.
Maintain effective communication to all departments
Complete month end and year end paperwork
Do stationery orders for all departments
Dealing with and resolving customer complaints
Do Food and Beverage trading summaries and stock take RECEPTION / NIGHT AUDITOR
City Lodge Hotels Ltd – Courtyard Hotel Cape Town
January 2006 – May 2013
Reason for leaving: Promotion
SUMMARY OF DUTIES/RESPONSIBILITIES
Obtain arrival lists and relative correspondence, taking note of any special requests, groups and VIP guests.
Welcome guests and assist with their registrations. Allocate rooms, assist any special requests and promote in-house facilities.
Check cash floats on shift handover and prepare guest checkouts.
Receive payments from guest checking out.
Post signed restaurant and bar dockets to guest files for checkout.
Receive and check any takings from the Food and Beverage department and post to guest account.
Exchange of foreign currency for guests and deal with enquiries.
Completion of all admin for guest files before submitting.
Balance cash flow at the end of shift.
Ensure that all guest charges are charged to the correct accounts.
Ensure that all new employees for the front office is fully trained.
Ensure that the credit limit report is followed up daily.
Ensure detailed shift handover is completed.
Ensure that follow-ups on old accounts are done.
Monthly Stock Take
Make reservations for guests, group bookings, FIT, STO, group contracts
Data capturing, faxing confirmations, confirm payments and filing.
Taking reservations for functions and coordinating thereof.
Assist with the responsibilities assigned to the Assistant Manager and may assume all or specific duties and
responsibilities in the absence of the Assistant General Manager.
Interprets Company policies and procedures in making decisions involving guests and action of staff.
Maintain guest relations at a high standard and also maintain a close relationship with VIP and important individuals.
Always striving to achieve highest possible occupancies at all times.
Maintain effective communication to all departments
Completing all Night Audit procedures with accuracy and attention to detail
Complete month end and year end paperwork
Do stationery orders for all departments
Dealing with and resolving customer complaints
Do Food and Beverage trading summaries and stock take FOH & BOH RESTAURANT MANAGER
Dros Restaurant – Paddocks Centre
August 2005 – January 2006
Reason for leaving: Position at City Lodge Hotels Ltd offered & accepted SUMMARY OF DUTIES/RESPONSIBILITIES
Making sure all guests get treated with respect
Manage on average 20 staff members in different
departments
Making sure all departments run smoothly and is fully stocked
Communicating with BOH regarding stock takes, orders, accounts
Dealing with complaints and resolving them
REFERENCES
City Lodge Hotels Ltd – City Lodge Grandwest
Dean Samouilhan
106 Adderley
Dea Muller
City Lodge Hotels Ltd – Road Lodge Cape Town International Airport Etienne Grobler
City Lodge Hotels Ltd – Road Lodge N1 City
Liezel Vernon
City Lodge Hotels Ltd – Courtyard Hotel Cape Town
Bettina Neugebauer
Dros Restaurant – Paddocks Centre
Grant Vermeulen
Train Lodge – Cape Town
Waldo Buckle
Do cash up every night and make sure all books balances
Pay wages to staff members
Making sure that bar stock and food stock balances
Training of new staff members
Ensure that food cost is always on par
Deal with any queries regarding functions, payments, accounts
RECEPTION & ASSISTANT RESTAURANT MANAGER
Train Lodge – Cape Town
January 2005 – August 2005
Reason for leaving: Retrenched
SUMMARY OF DUTIES/RESPONSIBILITIES
Started as Receptionist / Night Auditor
A month after starting there, I got promoted as Assistant Restaurant Manager, but still had to work reception and night audit shifts when needed as we were short staffed.
Making sure all guests get treated with respect
Making sure the food and beverage department run smoothly and is fully stocked
Communicating with all management regarding stock takes, orders, accounts
Dealing with complaints and resolving them
Do cash up every night and make sure all books balances
Pay wages to staff members
Making sure that bar stock and food stock balances
Training of new staff members
Ensure that food cost is always on par
Deal with any queries regarding functions, payments, accounts
Contact this candidate