CURRICULUM VITAE OF SALOME MALYON

CALL CENTRE PROFESSIONAL SENIOR ACCOUNTS MANAGEMENT CLIENT SERVICE PROFESSIONAL Name: Salome Malyon

ID Number: 890**********

Date of Birth: 26 September 1989

Location: Johannesburg (willingness to relocate anywhere within South Africa) Dependants: 0ne daughter

Contact Details: 076-***-**** (admbbv@r.postjobfree.com) PROFESSIONAL PROFILE:

Key Achievements

100% Client retention over a period of 4 years.

Successfully managed a large team of staff to reach monthly KPIs, targets and always delivering top results.

Successfully managing 220+ property profiles on a digital real estate platform

Managed a client book of 45 medical practitioners, ensuring that their practices maximized in turnover on a monthly basis.

Introducing and assisting the initial Nature Choice FMCG product roll out into major franchise stores across South Africa.

Played a key role in data capturing of donations for the NGO, Meals on Wheels.

Partook in non-profit work for the Sarah Bartman Women’s shelter in the Cape Flats.

Initiated and lead a non-profit interaction with the students at Hector Peterson Secondary High School. Arrears of Expertise Include:

Client Retention Strategizing Data Capturing Highly Organised Quality Driven Leadership (Management) Credit Controlling Internal Sales Executive B2C/B2C Relationship Time Management People management Staff Training & Development Self-Motivated Superior Verbal Skills Interpersonal Skills Superior Writing Skills Risk Management Superior Client Services Stocktaking Property Rental Management Professional Experience:

Company Name: HouseME Digital Rental Agency

www.houseme.co.za

Duration of Employment: 27 January – 31 December 2020 (one year) Contact Reference: Loma Taylor - 076-***-****

Job Title: Rental Accounts Manager/Landlord Success Officer Reporting to: COO (Chief of Operations)

Reason for Leaving: Retrenchment

Duties and responsibilities:

- Account Management

- Sales and marketing

- Identifying system and tech insufficiencies, errors, blocks, and arears needing improvement.

- Client services, client experience and client retention

- Research into market trends and best practices to increase sales and decrease queries.

- Onboarding Clients and new property profiles

- Ensuring that all clients and guest users were comfortable using our digital platform.

- Managed 220 property profiles.

- Listing of new property ads and updating all add to ensure that the ad info remained current.

- Closing/issuing leases and overseeing negotiations for renewals of existing leases.

- Meeting targets and SLAs

- Resolving telephonic and email queries withing the required timeframe of 1-4 hours.

- Updating daily/weekly and monthly reports

- Supporting the client throughout the journey from onboarding to closing of the deal.

- Understanding the Rental act, POPI act and importance of compiling legal and impartial lease agreements.

- Understanding how to vet tenants

Company Name: Xpedient Medical Business Solutions

www.xpedient.co.za

Duration of Employment: 22 June 2015 – 30 June 2019 (four years) Contact for Reference: Joneth Gouws – 086*-***-*** Job Title: Management/ Senior Accounts Manager

Reporting To: COO and CEO

Reason for Leaving: Career growth

Duties and responsibilities:

- People Management/Leadership

- Outbound Call Centre

- Accounts Management

- Proactive and innovative problem solving

- Staff Training and Skills Development and contributing toward training department.

- Revenue Targets (Weekly and Monthly Targets)

- Performing monthly KPIs on the staff performance

- Monitoring SLAs and innovating new ways to assist staff on improving performance.

- Heading daily, weekly, and monthly performance and planning meetings with staff.

- Compiling regular quality, performance and revenue reports and presentations for Higher Management.

- Forging Strong Client Relationships, Client Services, Client Retention and Client Experience

- Medical Claims Research and Case Management

- Performing audits on claims aged analysis

- Attending Quarterly Review meetings with clients

- Billing of medical claims, patient info loading, submitting, collecting, and reconciling payment on medical claims.

- Investigating unpaid claims, PMBs and auth issues

- Understanding and administrating various specialities with regards to procedure codes, ICD10 codes and speciality specific rules.

- Understanding SAMA and HPCSA guidelines

Company Name: Natures Choice

www.natureschoice.co.za

Duration of Employment: September 2008 - August 2014 (six years) Contact for Reference: Lizette Giezen – 016-***-**** Job Title: Accounts Manager/Internal Sales Executive Reporting To: Sales Manager

Reason for Leaving: Relocation

Duties and responsibilities:

- Accounts management (managing weekly and monthly order for franchises including Dischem and Pick n Pay and other large and small health shop brands across the country)

- Sales

- Stocktaking

- Production, Warehouse, FMCG,

- Order capturing

- Meeting sales targets

- Returns and credits control.

- Upselling and marketing new products

- Product Roll-out

- B2B/B2C Relationship cultivation and maintains.

- Client Services

- Dispatch assistance

- Order boxing assistance

- Producing labels

- Reception duties

- Admin, filing and attending to email and telephonic sales.

- Walk in sales.

Career Note

HouseME Digital Rental Agency - Landlord Success Officer

Xpedient Medical Business Solutions - Senior Account Manager

Nature’s Choice – Internal Sale Executive

Lulu Restaurant, Fisherman’s Cottage, Kitchen Bar - Front of House Duties, Hostess, Waitress (Part-time)

Voster & Steyn Attorneys – Legal Receptionist

The Birkenhead Boutique Hotel, The Marine Hotel - Front Desk, Travel Desk and Night Desk Operator (Part- time)

Motivation

By hiring me you are guaranteed to be hiring a self-starter with a proactive and innovative approach to problem solving. I am a positive and interactive team player and when given the opportunity I am a natural leader. I believe in maintaining a positive mindset and encourage my peers to always see the bright side of every situation. I take pride in my work and always give over and above of what is expected of me. When dealing with clients I aspire to delivering a bespoke client service and I endeavour to leave them with the best impression of the company that I represent.

Thank you in advance for taking the time to view my CV.

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