Program/Project Manager

Holly Stowell, PMP Clearance: Secret (active)

Residence: Spanaway, WA Willing to relocate: yes (Orlando, FL area)

Email: *****.*******@*******.*** Willing to travel: yes, up to 40%

206-***-**** cell Last Update: January 2021

EXPERIENCE SUMMARY

Ms Stowell is a certified Project Management Professional with over 20 years IT experience; most recently winning the role of Booz Allen Program Manager for the Puget Sound Naval Shipyard and Intermediate Maintenance Facility IT Support Service contract. Recipient of the Booz Allen Hamilton Values In Practice Award, March 2015. This is the firm’s highest award and commends an employee’s ethics both inside and outside the workplace.

COMPETENCIES

IT Program & Project Management (11 years)

Vendor/Subcontractor Management (11 years)

IT Operations Management (11 years)

Customer Experience Management (24 years)

Operational Process Improvement (11 years)

Technology Change Management (8 years)

Lean Methodologies (15 years)

Budget/Cost Management (11 years)

People Management (11 years)

Risk Management (8 years)

CERTIFICATIONS

PMI Project Management Professional, completed March 2019, renewed through May 2025

CompTia Security+ Certification, completed April 2015, renewed through 2024

Certified ScrumMaster, completed February 2021, expires February 2023

ITIL v4 Foundations, expected April 2021

Lean 6 Sigma Green Belt Certification, expected 2021

EDUCATION

BA Social Sciences, emphasis on Business; Washington State University, completed 2020

AA Transfer Degree; Bellevue College, completed 2008

SUMMARY OF SKILLS, TOOLS, AND TECHNOLOGIES:

Microsoft Office365; Microsoft Office Suite; SharePoint; Teams; WebEx; Remote Web Conferencing; GSA ASSIST; DoD Synchronized Pre-deployment & Operational Tracker; BMC FootPrints; BMC Remedy; CO-ACD Call Center Console; WorkDay; Lean Value Stream Mapping Event Facilitation; Lean 6 Sigma; Tableau

EXPERIENCE DETAILS

Booz Allen Hamilton, Senior Associate, Program Manager / OCONUS Task Lead, Puget Sound Naval Shipyard (September 2020 - present)

Responsible for day-to-day management of an $82M Network and Software engineering support contract that services both CONUS and OCONUS naval shipyard customers

Manage relationships with customer CIO and other executive-level management and GSA contracting office to proactively communicate status of operations and author status reports and deliverables

Direct supervision of a 91 FTE team delivering Application Management, Network Support, Server Administration, Information Assurance and Cyber Security, Customer Support Services, IT Project Management, Platform IT and industrial system support

Creation and presentation of executive and peer level communications, documents, and presentation decks; creation and delivery of a variety of RFP (Request for Proposal) response proposals to government customers

Booz Allen Hamilton, Senior Consultant – Senior Associate, Deputy Program Manager / Customer Support Services & OCONUS Task Lead, Puget Sound Naval Shipyard (September 2010 – September 2020)

2nd in Command, responsible for day-to-day management of a $78M Network and Software engineering support contract that services both CONUS and OCONUS naval shipyard customers

Managed relationships with customer leadership and engaged with subcontractor for staffing of a 40 FTE Customer Support Services organization, support including designing and implementing a 24x7x365 IT Help Desk and Service Counter, Contractor Technical Representative Support Services, IT Project Management, Application Management, SharePoint Administration, Lifecycle Management, Desktop IT Support, Platform IT and industrial system support, and OCONUS IT Support Services to Yokosuka, Japan

Employed Lean 6 Sigma training and expertise to department’s standard operating processes and procedures; performed Value Stream Mapping analysis, Kaizen events, and other activities with focus on over 25 common customer service requests resulting in improved workflow that reduced customer response times by 50% for common incidents and service requests

Successes in this role include establishing a meaningful operation and business metrics plan and implementing staffing and process best practices based on industry standards and in-depth review of common processes; instigation of documentation of all processes and procedures relating to the PSNS support; led the effort to create and implement the use of standard scripts for IT service calls; managed the replacement of an outdated IT Help Desk ticketing system and call center phone system including design and implementation of the new BMC Footprints software

Boeing Company, Systems and Data Analyst (2000 – 2009)

Began career at Boeing in 1997 as a contract/temp Requirements Analyst, became an employee of The Boeing Company in 2000. As I gained experience and knowledge, I transitioned into a Network Design Support role, and later into my role as a Systems and Data Analyst

Led customer and account support for NAMS (Name and Address Management System) and contributed to the creation of NAMS Next Generation tool as a requirements / functional analyst and use case / test case author as well as leading user testing

Interacted on a daily basis with the system developers to troubleshoot system issues and facilitate projects and system upgrades

Performed focal and sub-team leader roles for the Boeing Network Services Lean Advocate Team, providing leadership and training to the Network organization. Certified as a Value Stream Mapping Workshop facilitator and led multiple teams to success in the identification and implementation of improvement areas in their processes. - Performed the role of facilitator for multiple IT configuration change boards and applied Lean concepts to the meeting organization to reduce average monthly meeting time by over 50% with no interruption to task completion goals

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