Customer Care Executive
Resume:
September
**** -
November
August
2017
KARUNA DESHPANDE
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges. EXPERIENCE
ECG plus Technologies Pvt Ltd
Client Relationship Executive
* Handling CRM desk ( Service and Sales).
* Interacting with Clients over the phone, via Live Chats, and Emails regarding Software related issues (Worked on Zendesk Support, Zoho CRM and Zoho Desk.)
* Calling the Prospect Leads and Scheduling Demo for the Software and also looking after the conversion of the leads in sales.
* Complaint handling. ( Via Calls or E-mails)
* Responsible for New Client OnBoarding, creating Clients Account and help them with Login process.
* Welcome Call to Onboard Clients.
* Providing Complete Software Demo and Training to New as well as to Existing Clients.
* Taking periodic feedback and working on the same and maintaining and delivering best customer service.
* Keep updating Clients on New Products.
* Responsible for "Subscription Contract Renewal" .
* Responsible for Debt Recovery .
* Preparing Monthly reports.
* Up Selling and Cross Selling to increase sales.
* Customer Retention, helping in Business Development
* Escalation handling.
* Maintaining Complete Database of all the Clients. Kankei Relationship Marketing Services Pvt Ltd
Consumer Care Executive
* Attending incoming Query or Complaint calls from the Customers. (No. Of Calls 70-80).
*Taking down complaint and suggestions from the Customer and forwarding the same to the concern person or department.
* Maintain daily Customer calls database.
* Preparing daily and monthly report and sharing the same with the concern authorized person.
admb5u@r.postjobfree.com
1907, Chandrangan Residency, Diva,
Thane.
NOVEMBER
2014 - July
2016
2007
2010
KARUNA DESHPANDE
Magus Customer Dialog Pvt Ltd
Customer Care Executive
Attending customer Incoming Call (Technical/Non-Technical.(No. Of calls 100-120) Providing solution to Customer queries and issues. Noting down Customer Complaint in Excel and CRM Software and forwarding the same to the Concern Department.
Handling escalation calls.
Maintaining complete customer database.
Preparing daily and monthly report and sharing the same with the concern authorized person
EDUCATION
NIOS
HSC
Delhi University
Bcom
SKILLS
Ability to balance priorities and co-ordinate work effectively. Good verbal and written communication skills. Problem solving Decision making Negotiation skills Convincing skills adept customer handling ACHIEVEMENTS & AWARDS
* Magus Customer Dialog Pvt Ltd : Certiļ¬ed for giving Max FCR's Promoted to escalation desk * Kankei Relationship Marketing Services Pvt Ltd : Obtained 4th position in Top 5 scorers. PERSONAL DETAILS
Date of Birth : 11/02/1989
Marital Status : Single
Nationality : Indian
Additional Contact Number : 750-***-****
Language Known : English, Hindi, Marathi
Mother Tongue : Marathi
Religion : Hindu
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