DESTINY BANGLO

BANTILAN

CONTACT

Baguio City, Philippines 2600

Mobile: +639*********

admb5s@r.postjobfree.com

WEBSITE,

PORTFOLIO,

PROFILES

https://www.facebook.com/desti

ny.banglo.bantilan/

https://www.instagram.com/ms_

_destiny/

EDUCATION

College Level: Bachelor of Science

in Tourism Management

Baguio Central University, Baguio

City

March 2015

High School Diploma

Benguet State University-

Secondary Lab. School, La

Trinidad, Benguet

PROFESSIONAL SUMMARY

Hardworking Customer Service Representative with 3 years of experience

working with customer service. Trained in project and time management

with extensive knowledge of advocating for customers and proven

multitasking abilities. Committed to maintaining professional relationships

with clients to increase profitability and drive business results. Skilled call

center professional versed in customer support protocols for the Hartford

Courant and Daily Press newspapers. Brings extensive high-call volume

experience spanning 3 years working with Tribune Publishing consumers.

Superior computer skills and telephone etiquette.

ACCOMPLISHMENTS

* 2019- Ms. SITEL Baguio, Ms. Marekit 1st Runner-up

2017- Ms. Northern Taloy, Ms. TUBA 1st Runner-up

2016- Ms. BSU CHET 1st Runner-up, Ms. McDo LT 1st Runner-up

2015- GSP Benguet Council Vice Governor

2014- CARITAS Manila Disaster Reduction Volunteer

SKILLS

+ Professional telephone demeanor ¢ Staff education and training

+ Multi-line phone talent * Good listening skills

+ Technical Support « Recordkeeping strengths

WORK HISTORY

June 2018 - Current

Customer Service Representative, S/TEL Philippines

Corporation, Baguio City, Philippines

* Maintained customer satisfaction with forward-thinking strategies focused

on addressing customer needs and resolving concerns.

Provided information to customers regarding charge accounts and loyalty

program and helped to open and activate new accounts.

Preserved revenue streams by utilizing strong communication and

negotiation skills, offering refunds as last resort to maintain customer

satisfaction.

Achieved and consistently exceeded revenue quota through product and

service promotion during routine calls.

Collected customer feedback and made process changes to exceed

customer satisfaction goals.

Liaised with customers, management and sales team to better understand

customer needs and recommend appropriate solutions.

Answered customer telephone calls promptly to avoid on-hold wait times.

Evaluated account and service histories to identify trends, using data to

mitigate future issues.

Responded to customer requests for products, services and company

information.

Used company troubleshooting resolution tree to evaluate technical

problems while leveraging personal expertise to find appropriate

solutions.

Answered constant flow of customer calls with calls in queue per minute.

Assisted customers with setting appointments, shipping and special order

requests, and arranging merchandise pick-up at other locations.

January 2018 - May 2018

Sales Associate, Maribel B. Quil-o (Baguio City Hangar Public

Market), Baguio City, Philippines

+ Delivered high level of assistance by locating products and checking store

system for merchandise at other sites.

Engaged with customers to effectively build rapport and lasting

relationships.

Maintained records related to sales, returns and inventory availability.

Prepared merchandise for sales floor by pricing or tagging.

Engaged with customers to effectively build rapport and lasting

relationships.

Maintained records related to sales, returns and inventory availability.

Prepared merchandise for sales floor by pricing or tagging.

Answered customer questions regarding sizing and accessories and

explained how to properly care for merchandise.

March 2017 - December 2017

Service Crew Member, Mcdonald's Philippines (Golden Arches

Development Corporation), La Trinidad, Philippines

+ Performed shift change tasks each day to keep store efficient and neat.

* Delegated tasks to employees, taking skill, availability and project needs

into consideration.

Kept customers and crew areas organized.

Greeted customers, provided friendly and knowledgeable service and

placed orders.

Maintained clean, sanitized and well-organized food preparation zones.

Assisted in dining room by removing soiled dishes during meal service and

transporting to kitchen for washing.

Checked completed orders for accuracy and bagged meals for easy

carrying.

Cooked, prepared and bagged food for customers.

Trained contracted employees on work and tasks, monitoring work for

safety, efficiency and overall project progress.

Contact this candidate