Front Office Hotel

KHALED NABIL

Mobile: +201*********

Email: ****************@*****.***

Personal Profile

I am a multi-skilled, results-driven person with a proven track record gained in a highly competitive market segment. I have been an established and successful Reception agent /Night supervisor and Manger on Duty experienced in Dubai, hospitality industry.

I combine success across a broad portfolio of Front office, business development and team leadership skills, with an appetite for challenge and personal accomplishment. A supportive and motivational people person with exceptional interpersonal and communication skills and the credibility and diplomacy to influence and negotiate at all levels. I am self-motivated, resourceful and capable of delivering to exacting standards, targets and deadlines. Career History

Position : Manger on duty at Fairmont the Palm Dubai Date joined : January 2018- June 2020

Career Highlights:

• Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.

• Maintain a professional and high-quality service oriented environment at all times Covering the night shift in the absence of the Night Manager dealing with complaints, problem- solving, disturbances, special requests and any other issues that may arise Fairmont the Palm Dubai - 381 Rooms

• Drive the hotel revenue to the maximum by promoting and selling different categories of rooms and making sure that our monthly target achieved and exceeded.

• Making sure to meet our guests’ expectations and go beyond as well as turn their moments into memories by creating wow moments during their stay and making their stay enjoyable and problems

Free.

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Strives to improve service performance.

Position : Front office Supervisor and rooms’ controller at Fairmont the palm Dubai Date joined : July 2016-December 2017

Career Highlights:

• I have gained experience at front office operation in different aspects. Guest satisfaction by meet their expectations and consistency of high standard performance, Handling the billings and making sure that all next day departures’ bills are correct and problems free to give a smooth and quick check out experience without any delays, I have gain excellent experience of Opera system which made me able to assist my other colleagues in using Opera.

• I have become one of the best up-seller throughout the hotel history since opening where I was the top 0up-seller for the year of 2017 with unachievable record 360K AED before. This has driven me to constantly follow up on our department revenue and the hotel overall and making sure to achieve our department revenue target and exceed it. Fairmont the Palm Dubai - 381 Rooms

Position : Royal service Agent at Fairmont the Palm Dubai Date joined : August 2015-June 2016

• I started as operator agent at Fairmont the palm, where I gained my experience in how to deal with the telephone etiquette and using proper greetings and answers.

• Handling Guests’ complaints and meet and trying to beyond while over the phone which has been given me different experience on how handle complains in a different way.

• In addition to my main task as an operator, I had more tasks and duties such as helping food and beverages reservations on handling different reservations and queries, dealing with security department for lost and found items as my department is responsible for lost and found items and gained very good.

• Experience of shipping items and make sure to deliver it according to high standard.

• In 2016 I was nominated for employee of the month and I won star of the month of May. Position : Reception Agent at Four seasons Hotel and Resort Date joined : June 2012-August 2013

Career Highlights:

• Consistently offer professional, friendly and engaging service

• Greet, check in and settle guest accounts while ensuring all service standards are followed

• Assist guests regarding hotel facilities in an informative and helpful way

• Respond to each Guest who approaches the Reception Desk

• Drive rate through up-selling room brands

• Follow department policies, procedures and service standards

• Follow all safety policies

• Other duties as assigned

Education Attainment:

Fairmont the Palm Dubai - 381 Rooms

Four Seasons Alexandria, Egypt - 120 Rooms

2017 Supervisor academy at Fairmont the palm

2012 FACULTY OF COMMERCE (degree)

2012 CAD COURSE. (Certificate Accounting Development) Seminars and Trainings Attended:

• Train the Trainer

• Grooming Standards

• Telephone Etiquette Problem Resolution

• How to handle complains Fire safety procedure (Civil Defense)

• Service Training & Standard Effective Communication

• First aid training Basic Hospitality Skills

• Training in housekeeping department

Personal Profile:

Languages: English, Arabic (Fluently Written and Spoken) Date of Birth: 11 December 1991

References

Available upon request

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