Admin Bpo
Resume:
THAMIZHARASI.V
No: ** Ramaswamy Street
Periamet
Chennai – 600 003
Phone No.: 967-***-****
Email: admb0r@r.postjobfree.com
OBJECTIVE:
To pursue a promising career in an industrial wherein I can utilize my skills and practical experience to provide good achievements of organizational goals and self-enhancement.
PROFESSIONAL EXPERIENCE SUMMARY:
1.Working as an “Admin Executive” in SICAL LOGISTICS LIMITED, 10th Nov 2016 to till date.
2.Worked as an “Admin Executive & Personal Secretary” in M/s Caravel logistics Pvt Ltd, June 2011 to November 2016.
3.Worked as a “Customer Service Executive” in M/s Optimus global services Ltd. Chennai, May 2009 to May 2011.
4.Worked as a “Customer Service Executive” in M/s Sparsh BPO Pvt., Ltd. Chennai, Sep 2008 to April 2009
ORGANIZATION - 1:
Sical Logistics Limited as Admin Executive from November 2016 to till date
Ensure that the front office desk is maintaining properly.
Ensure serviceability of Electrical Equipment (Air Conditioner’s/Telephones/ Fire safety equipments.
Handling EPBAX Complaints.
Co ordinate with telecom service provider for corporate sim card / data card to employees and HR head for pan India.
Collect and prepare monthly MIS of mobile bills location wise, Maintain the mobile sim list and arrange for payment of bills.
Advise excess usage details to the HR for necessary action.
Responsible for day to day all admin activates.
Ensure availability of potable drinking water and serviceability of coffee vending machine.
Control and monitor the activities of the staff.
Maintain inventory and ensure serviceable points, AC’s, fans, electrical fittings, camera, photo copiers, fire extinguishers, gen sets, chairs, cabinets, and telephone instruments etc.
Ensure the security personnel perform defined by the company.
Ensure that the office premises and food court is well maintained.
Activating Biometrics Access for new joining employees
Responsible for training new housekeeping employees and their work schedules are coordinated
Resolve complaints from employees regards cleaning services.
Responsible for making travel arrangement reservations & accommodation for guests and other visitors.
Arranging cab for the visitors / employees with due approval from the admin head.
Booking Air ticket / Train / Bus for Company guest / out station Company employees.
Coordinate with vendors to undertake re-modification of the existing facility.
Responsible for vendor cost analysis.
Verification and processing for vendor payments from HR head approval
Placing orders for printing and stationary maintain necessary stock.
Responsible for issue of stationary and issue log for pan India.
Responsible for courier dispatch and collection of monthly invoice and payment for approval
Responsible for dispatch of entire business requirements to all branches and maintain the tracker.
Verification of all admin related invoices
Payment process of the approved bills
Responsible for disburse of payments to documentation of entire Admin files with the payment receipts.
Arrange for monthly MIS on mobile, Landline usage and stationary stock.
Arrange monthly MIS on Admin payment for all the branches
Maintain monthly MIS on payment of Rents
Preparation of monthly MIS on travel & expenses
Preparation of Master Admin MIS.
ORGANIZATION – 2
M/s Caravel logistics Pvt Ltd. as Admin Executive & Personal Secretary from June 2011 to Nov 2016
Roles & Responsibilities: Responsible For Administration
Ensure that the front office desk is maintaining properly.
Ensure serviceability of Electrical Equipment (Air Conditioner’s/Telephones/ Fire safety equipments.
Handling EPBAX Complaints.
Co ordinate with telecom service provider for corporate sim card / data card to employees and HR head for pan India.
Collect and prepare monthly MIS of mobile bills location wise, Maintain the mobile sim list and arrange for payment of bills.
Advise excess usage details to the HR for necessary action.
Responsible for day to day all admin activates.
Ensure availability of potable drinking water and serviceability of coffee vending machine.
Control and monitor the activities of the staff.
Maintain inventory and ensure serviceable points, AC’s, fans, electrical fittings, camera, photo copiers, fire extinguishers, gen sets, chairs, cabinets, and telephone instruments etc.
Ensure the security personnel perform defined by the company.
Ensure that the office premises and food court is well maintained.
Activating Biometrics Access for new joining employees
Responsible for training new housekeeping employees and their work schedules are coordinated
Resolve complaints from employees regards cleaning services.
Responsible for making travel arrangement reservations & accommodation for guests and other visitors.
Arranging cab for the visitors / employees with due approval from the admin head.
Booking Air ticket / Train / Bus for Company guest / out station Company employees.
Coordinate with vendors to undertake re-modification of the existing facility.
Responsible for vendor cost analysis.
Verification and processing for vendor payments from HR head approval
Placing orders for printing and stationary maintain necessary stock.
Responsible for issue of stationary and issue log for pan India.
Responsible for courier dispatch and collection of monthly invoice and payment for approval
Responsible for dispatch of entire business requirements to all branches and maintain the tracker.
Verification of all admin related invoices
Payment process of the approved bills
Responsible for disburse of payments to documentation of entire Admin files with the payment receipts.
Arrange for monthly MIS on mobile, Landline usage and stationary stock.
Arrange monthly MIS on Admin payment for all the branches
Maintain monthly MIS on payment of Rents
Preparation of monthly MIS on travel & expenses
Preparation of Master Admin MIS.
Roles & Responsibilities: Personal Secretary to MD
Handling MD’s personal correspondence
Scheduling meetings
Preparation of meeting agenda
Booking tickets
Coordinating with advertising agency
Co-ordination of MD Travel Plans (Ticketing & Hotel Booking)
Office Circular / Memo preparation
Maintenance of Employees Personal details
Admin Related Jobs
Successfully organized appointments between employees and clients.
Responsible for typing reports, memos and other correspondence.
Good interpersonal, communication and customer service skills.
Scheduling activities with respect to meetings, appointments, interviews etc.
Preparing and updating employee related records To have a check on office staff and provide them with the things required on daily basis
Facilitate sorting of incoming fax and directing the same to the concerned department.
Check with the clients for the new requirements.
Preparation of Invoices.
Attending the main Customer Calls.
Arrange necessary travel for members of the team and logistics around it
Maintain the distribution lists
Checking daily reports
ORGANIZATION 3:
M/s Optimus global services Ltd - Customer Service Executive from May 2009 to May 2011
Roles & Responsibilities:
Worked as Airtel customer service executive
Making Payment reminder calls
Taking ownership of complaint and queries of the customers and proactively following through to resolution
ORGANIZATION 4:
M/s Sparsh BPO Pvt., Ltd from Sep 2008 to April 2009
Roles & Responsibilities:
Interact with customers by phone, e-mail or online chat concerning various care issues.
Provide hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management.
Capturing and applying customer feedback.
Payment remainder calls
Activating and deactivating the service as required by the customers
ACADEMIC BACKGROUND:
STANDARD
BOARD / UNIVERSITY
SSLC
Anglo Indian Board
HSC
Anglo Indian Board
B.A. English Lit;
Madras University
TECHNICAL BACKGROUND:
SUBJECT
GRADE
UNIVERSITY
English Typing
Lower (30 wpm)
DOTE
OTHER STRENGTHS:
Good Knowledge in “Advanced Office Automation” (MS Word, Excel, Access)
Good Communication Skill and mature approach to Business Problems.
Better Co-operation and Co-ordination among the employees
Ability to tackle Admin Pressures
Will work with full sincerity in any assignment taken up
Ability to work efficiently in a team environment and adaptable to circumstances
Can learn anything new believing that learning is an on going process
Ability to maintain Constant Professional Ethics.
PERSONAL DATA:
Name: Thamizharasi
Date of Birth: 09th Oct 1987
Marital Status: Married
Contact No: 967-***-****
I hereby confirm that the above-declared facts are true to the best of my knowledge and belief.
Place: - Chennai
Date: - THAMIZHARASI.V
Contact this candidate