Harsh Kumar

Contact : +919*********, +91-971*******, Email : admaxw@r.postjobfree.com, DOB : 16/06/1988

Professional Synopsis

Degree holder in Hotel Management from Institute of Hotel Management & Catering Technology and Applied Nutrition, Jaipur

Travel and Tourism management component as a part of dual degree from IGNOU

Pursuing final semester in Executive MBA – Hospitality, ( Karnataka State Open University )

Currently designated as Deputy Manager – Housekeeping Operations at Venkateshwar Hospitals Sec – 18 A, Dwarka, New Delhi - 110075

Previous organizations : Sri Balaji Action Medical Institute & Action Cancer Hospital New Delhi, Apollo hospital New Delhi, IHG holiday Inn Dubai, Trident ( Oberoi hotels & resorts ) Agra, Internship at The Connaught, New Delhi

Core Competencies

Strong interpersonal & communication skills and the ability to work effectively in a diverse community

Uses sound judgment to make good decisions based on information gathered and analyzed

Interacts with people effectively - able and willing to share and receive information

Sets and maintains high performance standards - Housekeeping operations

Pays close attention to detail, accuracy and completeness of task

Displays energy and enthusiasm in approaching the job

Completes work in a timely and consistent manner

Adapts to changing work environments, work priorities and organizational needs

Shares complete and accurate information

Highly motivated Hospitality professional with a background in organizing, developing & training the team

Occupational Contour

Present Assignment

Working with Venkateshwar Hospital, Sec – 18 A, Dwarka, New Delhi – 110075 from 21st December 2020 to till date as Deputy Manager – Housekeeping Operations

Key Deliverables & Accomplishments

Managing entire Housekeeping operations in close coordination with all departments

Handling team of close to 400 attendants

Roster Management, Linen Management & Departmental Budget

Responsible for optimal use of manpower and to tackle with extra requirement within the sanctioned strength

Responsible for arrangement of Housekeeping logistics

Team member for physical rounds of feedback and their departmental closures

Conduct regular trainings on BMW, Safe transportation, Basic etiquettes – Personal grooming & Soft skills, Bed making, Room & Washroom cleaning, Spill handling – Minor & HAZMAT, Sanitization & Disinfection

Previous Assignment

Worked with Action group of hospitals ( Sri Balaji Action Medical Institute & Action Cancer Hospital ) from 1st September 2017 – 19th December 2020 as an Assistant Manager – Housekeeping Operations

Key Deliverables & Accomplishments

oWorks in & supervises a team of close to 400 attendants

oKeep strong checks on - policies, processes and quality control systems ( cleaning, disinfection, sanitization, sterilization, waste management, etc.) to ensure a clean and safe health care environment

oResponsible for preparing staff rosters

oCreate a work environment that is high in employee morale and provides constant learning & development and use the feedback to draw an action plan

oHelps in Developing systems and procedures that achieve higher cost efficiency and guest/patient satisfaction

oPerformance Appraisal/ Management of the staff in the department

oSupervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department

oEnsure service standards regarding cleanliness, amenities and maintenance in rooms and public areas to be followed

oEfficiently manage the inventory of supplies, linen and equipment

oMonitor and control consumption of guest/patient and cleaning supplies & devise methods for its optimal usage

oPlan and implement preventive maintenance and cleaning schedules for rooms, wards and public areas

oMonitor productivity standards and schedule staff in order to optimize manpower & develop a work plan

oEnsure departmental training sessions to be conducted & attended by staff in order to achieve maximum productivity leading to guest/patient satisfaction

oAddress any grievance and counseling issues among the department staff

oStay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology

Worked with Apollo Hospitals ( Indraprastha Medical Corporation Ltd. ) for 3.5 years as a Senior Supervisor – Housekeeping Operations

Key Deliverables & Accomplishments

oWorks in & supervises a team of close to 600 attendants

oEnsuring rounds with area ( Patient floors/Public areas ) supervisors on daily basis

oResponsible for taking patient/attendant/ co staff feed backs and acknowledgment to any extra requirement

oEnsure through regular monitoring of VOC and constant guest feedback, prompt, efficient and accurate service to all guests/patients

oEnsure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc.)

oCoordination with maintenance department for getting the job done at earliest

oResponsible for conducting departmental training sessions of staff

oCoordination with laundry for providing timely services to patient/attendants

Worked with IHG Holiday Inn ( Al Barsha, Dubai ) for 1.5 years as a Room Attendant

Key Deliverables & Accomplishment

oDelivering high-value welcoming services to guests for exalting their satisfaction levels

oUpkeep & maintenance of all guest room and suites

oCoordinating with engineering regarding maintenances & snags and with front office regarding status of the rooms

oGenerating various reports and recording of the same

oEnsure fire safety and department guidelines/policies to be thoroughly followed

oIdentifies opportunities and implements changes to improve guest service and increase employee productivity

Worked with TRIDENT ( The Oberoi Hotels & Resorts ) Agra for 1 year as a Housekeeping Assistant

Key Deliverables & Accomplishments

oManaging the cleanliness and upkeep of Guest rooms and Public area

oHandling laundry operations like sorting, tagging, dry cleaning and dispatching

oEnsuring security and privacy of guest

oPerforming rotational cleaning duties like carpet shampooing, cleaning of vents and anti- skit mats, buffing of floor tiles

oTo give a collective feedback of the customer’s opinion and making a database of all the customers interacted with, room status update, and mini bar consumption chart

Internship at The Connaught, Unit of Prominent Hotels ltd. ( New Delhi ) for six months

Key Deliverables & Accomplishments

oGuest Service Management - Welcoming, receiving and escorting the guest during check-in, placing welcome letter in rooms prior to guest arrival and handling guest calls

oHousekeeping - Upkeep and maintenance of public area and manning the housekeeping control desk

oF&B Service - Responsibilities included taking and placing the order, service and billing, assisting in the bar operations for preparation of cocktails

oF& B Production - Responsibilities included for before and after steps of cooking protocols

Computer Proficiency

Medmantra

Kazzam

Microsoft Office, Word & Excel

Microsoft Power Point

Academic Credentials

2016 Pursuing final semester – Executive MBA ( Hospitality ) Karnataka state open university

2014 P G Diploma in International Hotel Management, INLEAD, Gurgaon

2011 Degree in Hotel Mgt. from Institute of Hotel Management and Catering Tech. & Applied Nutrition, Jaipur

2008 SSC ( CBSE ) from Yuvashakti Model School, Delhi

2004 HSC ( CBSE ) from Kamal Public School, New delhi

Personal Details

Date of Birth : 16/06/1988

Marital Status : Married

Languages Known : English, Hindi

Address : C- 114, Tagore Garden Extension, New Delhi - 110027

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