Client Services Buyer

Akeem Forth

Sunrise, FL ***** 954-***-**** admatb@r.postjobfree.com

Profile

Highly successful, dynamic Business and Operations Management Professional with broad experience and leadership in areas including Operations Management, Client Services, Logistics, Process Improvement, and Administration. Proven record of taking on new challenges and exceeding performance expectations. Consistent record of achievement in improving quality, accountability and efficiency. Strong intellectual abilities and business acumen coupled with a high degree of integrity, ethics and loyalty. Customer-focused and quality-driven with a commitment to excellence, consistently increasing service standards, quality, and client satisfaction.

Professional Experience

Waste Management Fort Lauderdale, FL 10/2015 - Present

n Operations Specialist

Accountable for overseeing all aspects of route operations for 45 drivers and 50 trucks including scheduling, route management, customer service, expense control, performance management, quality control, safety initiatives, and driver management.

Accountable for meeting goals through a team approach that directly impact overall growth of the organization and its revenue.

Develop work schedules to match staffing levels, coordinate work assignments and monitor progress to improve process efficiencies. Plan routes to provide the most efficient service to customers while managing labor hours and disposal tons.

Formulate reengineering of routes in order to maximize efficiencies, productivity and revenues.

Respond to driver reports of problem pickups such as unsafe conditions or hazardous waste. Resolve complex service requests, equipment breakdowns, and schedule changes.

Conduct employee observations to ensure safety and productivity procedures are being followed. Lead and support preventative safety programs and maintain a safe work environment. Investigate accidents, injuries or property damage claims.

Respond effectively and courteously to customer service inquiries, requests or complaints.

CarMax Auto Super Store Fort Lauderdale, FL 09/2009 - 10/2015

n Buyer

Responsible for managing the purchasing of vehicles from customers and auctions including vehicle appraisals. Emphasis on exceeding goals, profit margins and resale revenue. Managed a team of 8 associates in one of the largest stores in the country.

Continually surpassed store targets for buy rates, profit margins, and inventory levels every year during tenure.

Directed the CarMax Wholesale Auction team and the sale of an average of 5,000 units annually.

Procured an average of $8MM of inventory annually at regional wholesale auctions.

Conducted monthly store meetings and trainings, launched companywide initiatives, and delivered monthly/annual performance reviews to each individual on the CarMax purchasing team.

Consistently exceeded goals and quotas achieving and maintaining #1 buy rate % and #1 in profit margins for resale values.

Recipient of the Ultimate Buyer Award recognized as Top Buyer in the Region May 2011 and August 2014.

Education

Bachelor of Arts Degree in Business Management

Palm Beach State, Boca Raton, FL

Computer Skills

Microsoft Office (Word, Excel, PowerPoint, and Outlook)

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