Education

Telecommunication Arts & Technology High School Diploma, 1993

Brooklyn, New York

Summary of Skills

Proficient with Microsoft Word, Outlook, Star Navigator, Ontrac, EClinicals, Emednvs, EMR, PHS, Emdeon Scanning, EPIC, People Soft Financials. Dentrix, Kronos,/My Time

Bilingual (English, Spanish)

Experience

Sunset Park Dental Family Health Centers at NYU Langone-Brooklyn October – 2018 – Present

Brooklyn, New York

Front Desk Supervisor

•Responsible for all aspects of the front desk.

•Provided guidance and support to Front desk staff and Dental Staff.

•Performed monthly MetroCard Reconciliation.

•Handled patient complaints and concerns.

•Assisted patient with billing concerns.

•Create, open and close provider schedules in Dentrix.

•Keeping staff time keeping thru My Time.

•Assist Dental Director with daily aspects of clinical operations.

Shore Road Family Health Centers at NYU Langone-Brooklyn April - 2015 – October 2018

Brooklyn, New York

Senior Patient Service Associate

•Completed patient registration and appointment scheduling.

•Cashiering, referrals and authorizations, Medical Records and financial counseling.

•Answered phone calls and took detail messages.

•Created, opened and closed Provider schedule templates.

•Provided guidance and support to Registration and Medical Staff.

•Performed monthly MetroCard Reconciliation.

•Handled patient complaints and concerns.

•Assisted patient with billing concerns.

•Responsible for front desk schedules.

•Create, open and close provider templates in EPIC.

•Interacted with providers and other professionals regarding billing, referrals and medication authorizations.

•Assisted with the improvement of the referral WQ.

Patient Accounts (Medicaid Office) at NYU Langone-Brooklyn October 2010-April 2015

Brooklyn, NY

Patient Service Associate

Coordinate variety of duties associated with daily hospital facility preparation within the patient

account department. Manage insurance and billing accounts. Copy, file and complete Medicaid

applications as required by the New York State Department of Health, and The Official Health Plan Marketplace. Present and educate patients on required forms and obtain signatures as required by policy. Explain billing to patients and assign charity care upon approval from management.

Experience in directly communicating and providing service to patients and or to the public. Ability

to cope with stressful situations and work independently to perform appropriate quantity of work.

Multi-tasked and maintained high level of confidentiality.

Handle all patient's medical record documentation, ancillary reports and office charts with

confidentiality according to HIPPA policy.

Patient Accounts (Emergency Department) at NYU Langone-Brooklyn November 2013

Brooklyn, NY

Patient Service Associate

Greet and register all patients upon arrival, ensuring all demographic information

confirmed and documents explained and signed. Schedule appointments for patients as ordered

by the physician. Accurately identify patient’s demographic information using Smart ID and

appropriately identifying patient accounts. Knowledge of medical terminology and telephone

etiquette.

Assist nursing staff and physicians with direct patient care on registration and admission.

The Guild for Exceptional Children April 2002 – 2009

Brooklyn, NY

Direct Care Counselor

Assisted individuals with developmental and learning disabilities in a day program. Responsibilities included accompanying the consumers to their daily work sites. Administer their medications, assuring that the consumers are in a safe healthy environment, attending meetings, which involved self-advocacy, and maintain the proper certifications necessary and required by law.

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