Server / Event Coordinator

ROBERT HENSON

************@*****.*** 407-***-**** Orlando, FL 32828

PROFESSIONAL SUMMARY

Proactive server with 4+ years of experience working in restaurants. Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for delivering exceptional customer service.

SKILLS

Hospitality Service Expertise

Sales expertise

High-Volume Dining

Guest Relations Management

WORK HISTORY

Server/Event Coordinator Topgolf USA - Orlando, FL 04/2019 - CURRENT

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guest needs.

Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Greeted and maintained relationships with regular guest.

Successfully organized, set up and completed many large events

General Manager Esmokeronline - Orlando, FL 01/2017 - 04/2019

Managed budget implementations, employee reviews, training, schedules.

Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Restaurant Crew Member Einstein Bagels - Tampa, FL 03/2015 - 01/2017

Maintained clean, sanitized and well-organized food preparation zones.

Used cash registers and calculators to prepare bills, accept payments and make change.

Resolved customer complaints to patron satisfaction, resulting in repeat business.

Trained new hires in customer service, food preparation and restaurant procedures.

EDUCATION

University of Central Florida, Orlando, FL EXPECTED IN 08/2022

Bachelor of Business Administration: Business Management

Minored in Finance

Valencia College, Orlando, FL 08/2020

Associate of Arts

Timber Creek High School, Orlando, FL 05/2014

GED

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