Service Crew Chinese

LI PEI CONG

Education

Temasek Polytechnic

Diploma in Leisure & Events Management

• 2018 – Present

• CGPA: 3.4/4.0

Hai Sing Catholic Secondary School

• 2014 - 2017

• GCE ‘O’ levels

Part Time Work Experience

Neuro Education Singapore

Study Coach (tuition teacher) / Nov 2019 – present

• Worked with students aged 6-13 to improve Chinese Language

• Created lesson plans, review worksheets, and practice tests to prepare students.

• Assisted with homework and other class assignments To Be Calm Fragrances

Saleswoman / Feb 2019 – present

• Promote home fragrances products at various departmental stores (Takashimaya, Isetan, TANGS)

• Developed outstanding people skills and communication skills Pan Pacific Hotels and Resorts

Service crew, waitress / Feb 2018 – Oct 2018

• Provided excellent customer service: worked closely with kitchen and hotel staff to ensure that orders were served in an efficient manner

• Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict management

Pets Connexion

Saleswoman / Aug 2018

• Greets customers who walk in the store; respectfully asks if they need assistance, provide educated recommendations based on customer’s needs and objectives

• Keeps the store clean and orderly

McDonald’s

Service crew, cashier / May 2014 - March 2017

• Maintained high standards of customer service during high-volume, fast-paced operations

• Handled currency and credit transactions quickly and accurately

• Cross-trained and coordinated scheduling with team members to ensure seamless service Information

Block 76 Bedok North Road #10-

174 Singapore (460076)

H/p No.: 93889312

Email:

**************@*****.***

Nationality: Chinese

2

Skills Summary

• Technical Skills

Proficient in MS Word, Excel, PowerPoint and Google Drive

• Generic Skills

Consistent in providing good customer service support Work well in teams, as well as independently

Practice good interpersonal skills at work

Able to promote cooperation among team members

• Language Skills

English (fluent); Chinese (fluent); Korean (basic) Awards and Acknowledgements

• 2017 - Service to CCA (NPCC)

• 2017 - Academic Achievement – Best in Higher Chinese

• 2016 – CCA Achievement Award for NPCC

• 2015 – Kayaking Proficiency Personal Skill STAR Award

• 2015 – Basic First Aid Course

• 2015 – Community Emergency Preparedness Programme

• 2015 - 2017 – CCA achievement and service award

• 2014- Follow Food & Beverage Safety and Hygiene Policies and Procedures (SSF) Co-curriculum Activities

• Member of Temasek Polytechnic Women Soccer Team

• Chinese Opera

• Hai Sing Catholic NPCC

Position: Quartermaster; Rank: Staff Sergeant

Coordinator and Facilitator for weekly training for cadets Developed confidence and leadership in challenging environments Learnt to treat fellow cadets with respect, courtesy and tact, and extending the same care and concern to others

Volunteering Experience

• 2019 - visited orphanage in Myanmar Mhon King Monastery

• 2019 - volunteered at OCBC cycle 2019 as a road marshal

• 2019 - volunteer at Singapore Chinese Culture Centre Cultural Extravaganza

• 2017 - Kidney Dialysis Foundation Flag Day

• 2016 - taught senior citizen from Pasir Ris Community centre computer literacy skills

• 2015 - helped in the donation of funds and merchandise to ACRES (Singapore) References

• Mr Wayde, Founder, To Be Calm Fragrances

Tel: (65) 9654 7650

• Ms Maggie Seow, Lecturer, Temasek Polytechnic

Tel: (65) 91254336

Contact this candidate