Utkarsh Career Objective

Pandey Seeking a challenging and dynamic position with a growing firm to add

Deputy Manager some value for the better growth and profit of the organization along with

Technical Service developing my knowledge and skills.

Contact Work History

Chhatarpur, Delhi, 110074

admaic@r.postjobfree.com

Deputy Manager Technical Service (SEPT’18 – APR’21)

+91-995*******

Falken Tyre India Limited, New Delhi

• Responsible for efficiently maintaining the Sales & Technical

Education

Service Function in Delhi-NCR, UP, UK, Haryana & Rajasthan.

MBA –Part Time (Marketing) • Manage warranty adjustments & training to subordinate for

UPRTOU 2018-20 effective claim handling.

• Inspection/Disposition of warranty claims, Audit of adjusted claim

B. Tech (Mechanical

tyres, Resolve critical customer complaints/ queries.

Engineering) SMSIT 2011-14

• Feedback on product performance/ service & highlight the gap.

Diploma (Automobile • Conduct various Product & Market survey.

Engineering) IERT 2007-10 • Collect customer feedback and expectations for insights.

• Market intelligence on New product development and

High School (Science) coordination with HO teams for tyre development and testing.

CBSE 2006-07 • Support in the development of business potential in the region.

• Close coordination with the Business partner, Dealer & Customers.

Technical Skills Achievements:

• Sold > 20 tyres of 18 - 20 inches in Mar’20, by delivering good

After-sales service & Pre- product knowledge to dealer and customers.

Sales Function • Currently testing more than 40 tyres in 10 vehicles along with

competitor’s tyre to help sales team / dealer network.

Channel Sales Management

• Collected testimonials from big fleets & dealer and insights led to

Technical Sales Engineer increase our share from 50% to 90% with overall fleet of 2000

vehicles in India.

Business Development

Senior Service Engineer

Dealership Management

JK Tyre & Industries Ltd, New Delhi (MAR’15 – AUG’18)

OEM Sales & Service • Responsible for Sales & Technical service Function in Delhi&NCR.

• Promotional activities to boost sales.

Technocommercial

• Resolving dealer & OEM complains.

Customer Care & • Creating a relationship with customers, dealer & fleet owner.

Complaints • Conducting fleet training, driver training and OEM training.

• Product quality feedback to be given regularly to HO.

Field Sales & Service

Automobile Engineer • Interact with existing/ potential customers to generate sales lead

• Dealer business growth & profitability.

Market Intelligence

• Diagnose critical technical issues.

Product Testing & Feedback • Ensure effective implementation of customer service standard

through channel partner's team to delight customer by providing

Marketing Campaign

top-class after-sale-support.

Promotional Activities Achievements:

• TBR sales was highest in my territory in 2016 (April-June) post

New Sales Lead Generations customer training program conducted by me.

• Opened several new OEM & Dealer accounts.

Training & Development

• Tracked more than 20 vehicles of test tyre including Car and

CRM & CSI Trucks, along with competitor’s product analysis.

Sales Officer – (OFF THE ROAD TYRE) (JUN’14 -FEB’15)

Skills JK Tyre & Industries Ltd, Madhya Pradesh

• Responsible for Sales and Technical Service Function in M.P.

Willingness to Travel

• Responsible for the sales and growth of the existing business

Excellent Analytical Skills account and signing of new accounts.

• Managed day to day operations to achieve sales goals.

Strong Team Player • Managing sales to achieve the given target within deadlines.

• Visiting the fleet and dealer frequently for engagement, order

Creativity in Handling

and payments.

Multiple task

• Handled the sales and service of OEM accounts like Liugong

Effective Problem Solver in India Pvt Ltd and Case (India) Construction Equipment.

an Organized Team

Manpower Handling Activities & Trainings

Target Oriented

• Participant - All India seminar on sources of planet energy,

Team Building & People Skills environmental and disaster science organized by The Institution of

Engineers, Lucknow.

Strong Work Ethic

• Certified in “Basic Concept of CNC Programming with Master CAM

Accountability Software” from Kaizen Training Institute, Kanpur.

• Two months Auto Cad training from Cad Services & Technical

Consultancy, Lucknow.

• Commercial vehicle technology training at CDC Pithampur

Trainings organized by Volvo Eicher Commercial Vehicles.

Summer Training – NTPC, UP

Personal Details

Automobile Training – SIL, UP

• D.O.B- 01.JUL. 1990

• Languages- Hindi & English

.

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