Corpus Christi
Resume:
TIFFANY RUSH
admafo@r.postjobfree.com
AREAS OF EXPERIENCE
Customer Satisfaction Employee Satisfaction/People Development Operational Effectiveness Revenue Growth
Contract Negotiation Client Relationship Management Turnaround Service Management Invoicing/Billing/Collections PROFESSIONAL EXPERIENCE
INSIDE SALES REPRESENTATIVE/ CUSTOMER SERVICE
JAN 2018- PRESENT
WASTE CONNECTIONS- CORPUS CHRISTI
DBA SKID-O-KAN/CORPUS CHRISTI DISPOSAL
● Meet or exceed monthly revenue expectations in multiple lines of business
● Retaining and growing commercial waste removal, disposal services and Port-A-Potties
● Interacting with customers, non-profit, business associations, refineries
● Work in conjunction with other departments to resolve customer issues
● Negotiate contract terms beneficial to customer, operations/production and corporate
● Manage confidential customer information, including but not limited to customer payment information
● Support service and sales team with a variety of routine and specialized clerical duties
● Answering all customer calls, distributing standard and special requests and reports for customers, service team and management
● Provide professional telephone and receptionist services by greeting and directing incoming calls
● Provide accurate reporting service calls, preparing renewals and creating proposals for sales and service renewal process
● Coordinate deliveries for new customers
● Data entry
● Establish, organize and maintain location’s customer record and files
● Work in conjunction with supervisor/superintendents to schedule and provide exceptional service for turnaround services in plants
● Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies
● Educate prospect/customer on products, upsell products beneficial for customer needs from all lines of business
● Prepare responses to RFP (request for proposal)
● Maintain outstanding and positive working relationship with the operations and dispatch for service needs
Acting Operations Supervisor/Dispatch
AUG 2018- JAN 2019
SKID-O-KAN, CORPUS CHRISTI
● Service Route Auditing ensuring safety and efficiency for route service drivers, customers and company.
● Dispatch deliveries and removal of units
● Track and resolve customer issues and concerns by communicating closely with customer, route service driver and management.
● Supervision and support of 20+ route service drivers
● Confer with customers and employees to evaluate and promote improved operations and services within the location and its service areas.
● Maintain outstanding and positive working relationship with the staff servicing the customer needs.
● Participate with management in planning activities and execute plans appropriately and response to business conditions and opportunities.
● Consistently monitor and respond appropriately to actual and expected events affecting the business.
● Work with Route Service Drivers, Management and Sales Representatives to meet and exceed operational success.
● Maintain ability and willingness to undertake responsibilities of all positions within the location in the event of an emergency or staff shortage. Accounts Receivables/Collections/Customer Service
MAR 2010- AUG 2018
SKID-O-KAN, CORPUS CHRISTI
● Answering all customer calls, distributing standard and special requests and reports for customers, service team and management
● Payment posting, provide invoice support to accounting department and customers
● Monitor financial and accounting performance of the location and respond appropriately in areas such as revenue development and expense/receivables control. Recommend budgets to management
● Manage aging reports allowing the prioritization of collections by age and dollar amount
EDUCATION
Tuloso Midway High School – Corpus Christi, TX JULY 2004 SYNOPSIS OF QUALIFICATIONS
● Excellent people skills, attentive listener and team player
● Assertive, self-starter with ability to exceed expectations in achieving goals and objectives
● Exceptional communication and business development skills
● Ability to achieve organic and new revenue growth
● Excellent organizational, time management skills
● Working knowledge of Microsoft Word, Microsoft Excel, Salesforce, Kubra, RMO
● Ability to maintain strong working relationships with customers, coworker and vendors
● Maintain positive and focused work environment
● Promote safety solutions to provide safe work environment REFERENCES AVAILABLE UPON REQUEST
REFERENCES
Mari Infante
Territory Manager
Randy Villarreal
Shawn Steele
Contact this candidate