Front Office Customer Service

CINDY KRISTINA JAMES

**** ******* ** ***********, ** 30506 770-***-**** ********@*****.***

OBJECTIVE

I have 14+ years of experience in healthcare. I am ready for another stage in my career. I have Epic experience, paragon. I am very motivated and willing to learn and seeking to apply solid organizational and communication skills in medical or healthcare setting where team-work and patient service is number one priority.

SKILLS & ABILITIES

:Copay Collecting

:Office work support

:INSURANCE

:Problem Resolution

:Process Improvement

:Planning and Coordination:

:First Aid and CPR Certification

:Team Building

:Customer Service

:Supervision

:Relationship Development

:Customer and Personal Service

:Time Management

:Active Learning

:Monitoring

EXPERIENCE

February 2015 to Present

PASC/ SURGERY SCHEDULER LIASION

North East Ga Medical Center

·Worked with operating facilities to schedule procedures in behalf of 20+ surgeons for Cardiac, Vascular, Ortho, General,Robotics, Gyn, Oncology,Endoscopy. I schedule for 3 hospitals

·Check patients insurance and verify benefits and pre reg patients go over estimate and collect payment.

·Exhibit exceptional attention to detail.

·Transcribed over several daily meetings and appointments using Epic and organized documents for streamlined office functionality.

·Work with several doctors to prepare correct equipment and address patient issues.

·Audit my coworkers and put in variances.

·Managed front office activities including customer service. Q.A the operating schedule.

·Work with the O.R Coordinators on scheduling accuracy and procedures.

·Supervise my team

·Schedule and confirm patient diagnostic appointments, surgeries.

·Answer telephone and direct calls to appropriate staff.

·Send correct schedules to appropriate hospitals

·Work with anesthesia on certain cases

June 2005 -To November 2013

PCT, North East Ga Medical Center

·Provide physical support to assist patients to perform daily living activites, such as getting out of bed bathing dressing using the toilet standing walking or exercising.

·Review patients dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.

·Record vital signs, such as temperature, blood pressure, pulse, respirations rate, as directed by medical nursing staff.

·Observe or examine patients to detect symptons that may require medical attention, such as bruise, open wounds, or blood in urine.

·Document or otherwise report observations of patient behavior, complaints, or physical symptons to nurses.

·Supply,collect or empty bedpans

·Undress, wash and dress patients who are unable to do for themselves.

·Lift or assit others to lift patients to move then on or off beds, examination tables,surgical tables, or stretchers.

EDUCATION

WEST HALL HIGH HIGH SCHOOL DIPLOMA

LEADERSHIP

Liasion Supervisor

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